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Grand Oasis Tulum

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On the beach, white sand, sun loungers, beach umbrellas
Grand Ocean (children eat and stay free) | Minibar
6 restaurants, lunch and dinner served, barbecue
Lobby sitting area
Sauna, steam room, body treatments, hydrotherapy, aromatherapy

Overview of Grand Oasis Tulum

Grand Oasis Tulum

3.5 star property
All-inclusive beachfront hotel with spa, near Akumal Beach

6.8/10 Good

284 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Gym
  • Bar
  • Child-friendly activities
  • Spa
  • 24/7 front desk
Map
251 Carretera Chetumal, Akumal, QROO, 77780

Guests rated this location 8.1/10 - Very good

Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
For families
  • Supervised childcare (free)
  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Garden

Room options

About this area

What's nearby

  • On the beach
  • Akumal Beach - 38 min walk
  • Xel-Há Park - 44 min walk
  • Half Moon Bay - 11 min drive
  • Xpu-ha Beach - 16 min drive
  • Tulum National Park - 16 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 27.3 miles/43.9 km

Restaurants

  • Thali Restaurant - 7 min drive
  • Restaurante Yucatan - 6 min drive
  • Restaurant Kukulkan - 8 min drive
  • Restaurante Arlequin - 9 min drive
  • Piscis snack bar - 9 min drive
Map

About this property

Grand Oasis Tulum

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free valet parking is available onsite..#This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).. Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Late check-out is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global). This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). . Instructions: This property is managed by a professional host Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash . Special instructions: If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Snorkeling excursions

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 228 rooms

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Children

  • No cribs (infant beds)
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • WiFi in rooms*

Property amenities

Food and drink

  • 6 restaurants
  • 2 bars/lounges
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Beach yoga
  • Volleyball
  • Snorkeling
  • Shopping
  • Fishing
  • Golfing nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness center
  • Golf driving range on site
  • 5 outdoor pools
  • Full-service spa
  • 2 outdoor tennis courts

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Minibar

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Stay connected

  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kin-Ha Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Hippie Chic - This restaurant specializes in barbecue and serves lunch only. Open daily.
Sarape - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Dos Lunas - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Maki Tako - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Cash deposit for Spring Break: USD 30.00 per stay for guests under 25 years old staying between 15 March - 16 April

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.72 per accommodation, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • WiFi is available in guestrooms for USD 20.00 per night (rates may vary)

Policies

<p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards.</p>

Also known as

Grand Oasis Tulum Akumal
Grand Oasis Tulum All Inclusive All-inclusive property Akumal
Grand Oasis Tulum All Inclusive All-inclusive property
Grand Oasis Tulum All Inclusive Akumal
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Oasis Tulum Inclusive inclusi
Grand Oasis Tulum Hotel
Grand Oasis Tulum Akumal
Grand Oasis Tulum Hotel Akumal
Grand Oasis Tulum All Inclusive

Frequently asked questions

Does Grand Oasis Tulum offer free cancellation for a full refund?
Yes, Grand Oasis Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Oasis Tulum?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Grand Oasis Tulum?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Grand Oasis Tulum?
You can check in starting at 3 PM. Check-out time is noon.
What is there to do at Grand Oasis Tulum and nearby?
Have fun with onsite activities like fishing, snorkeling, and beach yoga and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Grand Oasis Tulum also has 2 bars and a fitness center, as well as spa services and a garden.
Are there restaurants at or near Grand Oasis Tulum?
Yes, there are 6 onsite restaurants, featuring barbecue.
What's the area around Grand Oasis Tulum like?
Grand Oasis Tulum is a short 18-minute walk from Riviera Maya Golf Club and 18 minutes' walk from Aktun Chen.

Reviews

6.8

Good

7.3/10

Cleanliness

7.1/10

Staff & service

6.7/10

Amenities

6.7/10

Property conditions & facilities

Reviews

8/10 Very good

This resort has recently changed names and ownership. It is now Sunscape Akumal. We were not informed that it had changed from Expedia or the resort. After spending the first night in rooms that were not to our expectations, we were moved to the oceanfront rooms that we paid for when we booked. They are still working on changes, but doing a good job with their dining and service staff. We have always loved the location.
turtlelovefr, 7-night family trip
Verified Expedia guest review

4/10 Fair

There was construction being done every single day. It was annoying. The rooms on the family side were old.
3-night family trip
Verified Expedia guest review

4/10 Fair

Ok so as a frequent all inclusive traveler I’ll try to keep it short and sweet. Great property. Nice and secluded. Family trip with a 3 year old and 2 year old who both had a blast because all they needed was beach and pool. Now.... as an adult that paid and used hard earned money I’m pissed. No where on Expedia’s site or the hotel itself did it say that they would have 80 percent of the hotel and its amenities shut down for renovations. Only one of the six restaurants open everyday. Food was ok. At all inclusives the food never disappoints because we know wht to expect. Nightly theatre shut down. No entertainment. No staff for day activities. The only swim up bar available was the one in the kiddo Zone pool. day one our AC in the room went out. Got moved to another room where it worked but the hot water didn’t nor did the phone in the room. For the next 4 days whenever I had a question or issue I had to walk all the way to the front desk because the phones in the room were never fixed. We booked mainly for the amenities for the kids as advertised but come to find out kids under 6 can’t be left alone with staff at the kid zone. Surprise!!! Staff was whatever about everything. The only staff that really made us feel welcome were the gentlemen at the buffet restaurant. Think it was called Dos Lunas. when half the hotel is shut down we should be made aware before we buy.
Cesar, 4-night family trip
Verified Expedia guest review

4/10 Fair

Three families with small children recently stayed here, and it was quite disappointing. First, the positives: The staff is very friendly and helpful. Also, our room was large enough to accommodate a family of four. Lastly, the beach was very pleasant. Now, the long list of negatives: -The resort actually has separate family-friendly and adults-only sections, which wasn't apparent from its marketing. So, when we checked in, there were parts of the resort where we were not allowed. -The resort advertises something like 5 or more restaurants, but during our stay, it only opened 1 or 2 restaurants per meal and usually the same ones day after day. In our 1-week stay, I don't think I went 1 day without eating at Dos Lunas. It's not terrible food, but it got a bit old day after day with the same few food choices. -Speaking of food, overall, it was just okay. The sushis and rolls were subpar because of bad rice, and a lot of the food was too salty for my tastes. -There were repairs/renovations going on non-stop throughout our stay, including the location of the resort lobby changing in the middle of the week. There were leaky ceilings, a gym that wasn't open and looked to be half in disrepair, and two of our three rooms suffered either lack of hot water in the shower or the A/C broke. -Speaking of the gym, the advertised amenities turned out to be mostly busts. Again, the gym was completely closed. The kid's club seemed to have limited hours and didn't look attractive to kids.
7-night family trip
Verified Expedia guest review

8/10 Very good

7-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and awesome staff and hotel!
Awesome food and service at the hotel! Loved the two double beds pushed together for one big bed!
lisa, 6-night romance trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

4/10 Fair

Not enough amenities included with package service was slow
Nilam, 6-night family trip
Verified Expedia guest review

8/10 Very good

I disliked that I was not made aware that there were 3 different properties in one and I wasnt given the choice to make. So I was booked for the Family side that was very busy and it was noisy, lots of kids. I realised that there is an adult side the Sian Khan which is beautiful and calm. I had to make a switch but unfortunately I had to wait 2 days before I could switch. I enjoyeit much better after the switch
4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great resort for families or just a couple or alone. Needs or issues were addressed in a quickly. We had to change rooms upon arrival and because of the change the room was prepared very rapidly so a few things were not done and we had to wait tell the next day. Aside from that It was a great place for us. (It was our second time there) Food was great as was the staff. I will go back again.
6-night romance trip
Verified Orbitz guest review