So Arch Aparthotel, London

This is neither luxury nor an Aparthotel. Mattress looked and felt 20 years old and had to sleep on the bed settee as bed so non-supportive and uncomfortable. Furniture all old and tatty. Air con worked only some of the time. Place is basically for social housing with hotels.com clients filling the gaps. No bar, no restaurant, no communal lounge ie NOT a hotel/aparthotel at all. Free international phonically on site but not even a phone; Any refund refused by owner/manager. Never again!

Terrible room condition, an extremely squeezed place at a decent rate. Even parking costs 10 pounds. As soon as we checked in, we realized we cannot stay for 8 nights that we have paid for already (1250 pounds), and checked out the next morning. No refund was issued whatsoever. So, even though we lost about 1000 pounds, I still feel we made the right decision. The manager knows that people would like to check out after seeing/staying in the room, and therefore puts in the clause of non-refundable in the bookings.

Was upgraded to a duplex apartment which was great and such good value for money.

Nice place, great underground access less than a few minutes walk away. Air-con not working but we were given a small electric heater that did the job. For the price, the location, the service and the overall experience we would definitely stay here again. Thank you So Arch.

The Location was perfect for exploring London ( by nearby tube) . The amenities were good generally but the bed was noisy and a bit old ... and the stair hand rail was insecure . The private parking was very reassuring and there was always someone around in attendance - this was very good .We shall be back ! Thank you !!