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All properties in Puerto Morelos, Quintana Roo, Mexico

Hotel el Moro, Puerto Morelos

Hotel with outdoor pool, near Puerto Morelos Town Square

  • Free WiFi
From
$82 CAD

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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8.8.Fabulous.
  • The staff at this hotel are very warm, friendly and accommodating. it feels like a place…

    Mar. 11, 2019

  • Was small and in centre of town. Pretty property. Large rooms. Free eggs and toast for…

    Feb. 2, 2019

See all 23 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer

Property highlights

Main amenities

  • 18 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Rooftop terrace

For families

  • Free cribs/infant beds
  • Sofa bed
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Free toiletries

What’s around

  • Puerto Morelos Town Square - 2 min walk
  • Puerto Morelos Reef - 2 min walk
  • Artisans Market - 2 min walk
  • San Jose Catholic Parish - 2 min walk
  • Ojo de Agua Beach - 3 min walk
  • Dr. Alfredo Barrera Marin Botanical Garden - 2.3 mi / 3.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room
  • Deluxe Quadruple Room
  • Junior Studio Suite

Location

  • Puerto Morelos Town Square - 2 min walk
  • Puerto Morelos Reef - 2 min walk
  • Artisans Market - 2 min walk

What’s around

Landmarks

  • Puerto Morelos Town Square - 2 min walk
  • Puerto Morelos Reef - 2 min walk
  • Artisans Market - 2 min walk
  • San Jose Catholic Parish - 2 min walk
  • Ojo de Agua Beach - 3 min walk
  • Dr. Alfredo Barrera Marin Botanical Garden - 2.3 mi / 3.8 km
  • Sanctuary of Hope and Time Capsule - 2.6 mi / 4.2 km
  • Crococun Zoo - 3.4 mi / 5.5 km
  • Petempich Bay - 7.8 mi / 12.6 km
  • Maroma Beach - 12.8 mi / 20.6 km
  • El Rey Polo Country Club - 9.4 mi / 15.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only*
  • 1 per room (up to 24 lbs)
  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Parking

  • Free offsite parking nearby
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • 24-hour room service

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Scuba diving nearby
  • Snorkeling nearby
  • Beach towels

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 11
  • Conference space size (meters) - 0

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 3
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Library

Accessibility

  • Wheelchair accessible

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Ceiling fan

Sleep well

  • Sofa bed
  • Sofa bed size queen

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries

Be entertained

  • 45-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free newspaper
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurante del Moro - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered.

Small print

Also known as

  • Hotel el Moro Puerto Morelos
  • Hotel el Moro Puerto Morelos
  • Hotel el Moro Hotel Puerto Morelos
  • Hotel el Moro
  • el Moro Puerto Morelos
  • Posada El Moro Hotel Puerto Morelos
  • Posada El Moro Puerto Morelos
  • Hotel El Moro Riviera Maya, Mexico - Puerto Morelos
  • Hotel el Moro
  • el Moro Puerto Morelos
  • Hotel el Moro Hotel

Optional extras

Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

Pets are allowed for an extra charge of USD 14 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 30.00 per person (one way)

Airport shuttle for children between the ages of 3 and 12 costs USD 15.00 (one-way)

Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge

Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel el Moro does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 24 lbs per pet. There's a charge of USD 14 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, Restaurante del Moro offers Mexican cuisine. Nearby restaurants include Merkadito del Mar (3-min walk), Restaurante y Marina "Pelícanos" (3-min walk), and Spaghettino Ristorante Italiano (4-min walk).
  • Yes, an airport shuttle is available. The charge is USD 30.00 per person one way.
  • Have fun during the warmer months with activities nearby such as scuba diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Very charming property, exterior and public space well maintained. Staff very friendly.

    6 night family trip, Dec. 18, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Very pleasant surprise in Puerto Morelos!

    Quite pleasantly surprised. Very clean and room was in good condition. Excellent location.

    1 night family trip, Apr. 15, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was exceptional. Little details and genuine care for their guest make all the difference. Rooms and linen fresh and clean. Quite little oasis in the middle of town.

    7 night family trip, Jan. 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Quaint

    Adorable place. Staff are great

    Patrick, 4 night romance trip, Nov. 10, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    Refugio in Puerto Morales

    Recognizing that Puerto Morales is a jam-packed beach party town this hotel is so designed as to give the impression of solitude in spite of it's very small size. This is not a sprawling resort property but a collection of artsy buildings with a tropical garden in the central courtyard.

    Lin, 2 night trip with friends, Aug. 21, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    A good to stay and relax for a few days.

    Friendly small hotel close to beach and shops/local restaurants. Traditional style hotel with good facilities . Quiet and very clean with attentive staff.

    Mike, 3 night trip, Jul. 15, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect for the place

    If you are looking for luxury in Puerto Morelos you need to go to one of the resorts. El Moro is just perfect for the cute little town Morelos is. Clean, great staff, amazing complimentary breakfast, nice little pool, great restaurant, steps from the plaza... big and comfy room. Loved it!!

    Juliana, 1 night trip, Jun. 22, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    My husband and I visited Puerto Morelos in March 2018. Hotel El Moro was a wonderful place to stay. All the staff was very friendly and accommodating ( we do speak Spanish but some employees speak English). Our room was lovely. The only downside was the hot water was finicky, at times. I enjoyed walking up the spiral staircase yet others may have issues with the climb. The pool was although small was very relaxing , refreshing and enjoyable. I highly recommend this quaint and charming hotel!

    Chris, 3 night trip, Mar. 19, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Le personnel tres gentil.Les dejeuners....vraiment pas appetissants et on sent que c est calculée :pas de jus,café dilué, 3 demis rotie!un dejeuner est oeuf brouillé avec feve noir,fromage microscopique et l autre dejeuner;assiette a dessert moitié cantaloupe et autre melom avec 3 demi roties!...et ne demander pas d extra...faut payer!

    8 night trip with friends, Nov. 10, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Wir haben spät eingecheckt (20:00 und 23:30) und wurden sehr freundlich empfangen. Unser Zimmer war sehr geräumig und der Pool erfrischend, netter Innenhof; Frühstück ok

    2 night trip, Nov. 6, 2018

    Verified Expedia guest review

See all 23 reviews