Holiday Inn Bucaramanga Cacique

Photo gallery for Holiday Inn Bucaramanga Cacique

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premium bedding, down comforters, minibar, in-room safe

Overview of Holiday Inn Bucaramanga Cacique

Holiday Inn Bucaramanga Cacique

3.5 star property
Central Bucaramanga hotel with 1 indoor pools, connected to a shopping center

9.2/10 Superb

496 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is CA $83
Price available on 07/22/2022
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
Main amenities
  • Daily housekeeping
  • Restaurant and 3 bars/lounges
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Sotomayor
  • Cacique Shopping Mall - 1 min drive
  • Clínica Foscal Internacional - 13 min drive
  • Parque Caracolí Shopping Center - 13 min drive
  • Canaveral Mall - 5 min drive
  • Plaza de Mercado San Francisco - 6 min drive
  • Universidad Industrial de Santander - 29 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 57 min drive
  • Airport shuttle (surcharge)

About this property

Holiday Inn Bucaramanga Cacique

A great choice for a stay in Bucaramanga, Holiday Inn Bucaramanga Cacique features a rooftop terrace and offers an airport shuttle (available 24 hours) for COP 40000 per vehicle. Guests can indulge in massages and enjoy international cuisine at 1622 Restaurant, which is open for breakfast, lunch, and dinner. Other highlights include 3 bars/lounges, an indoor pool, and an outdoor pool. Fellow travelers say great things about the pool and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 190 rooms
  • Arranged over 18 floors


  • Check-in time from 3:00 PM - 4:00 AM
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Parents must have child's birth certificate and photo ID*
  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby


  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6 AM–10:30 AM
  • 3 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Taking the kids

  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Toys
  • Art supplies

What to do

  • Shopping

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center (4176 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Communal living room
  • 24-hour health club
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Steam room


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Low-height counter/sink
  • Bathroom emergency pull cord

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Mini-fridge


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages.


1622 Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of COP 34000 for adults and COP 20800 for children (approximately)
  • Airport shuttle service is offered for an extra charge of COP 40000 per vehicle (one-way, Maximum occupancy 2)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Airport shuttle service for children costs COP 40000 (one-way)
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel
Holiday Bucaramanga Cacique
Holiday Inn Bucaramanga Cacique Hotel
Holiday Inn Bucaramanga Cacique Bucaramanga
Holiday Inn Bucaramanga Cacique an IHG Hotel
Holiday Inn Bucaramanga Cacique Hotel Bucaramanga

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

My Stay at the Holiday Inn in Bucaramanga
Very top notch hotel in Bucaramanga.
Bertrand, 1-night trip
Verified guest review

10/10 Exceptional

Wonderful place to stay
Totally awesome clean beautiful hotel. Staff was excellent from front desk to housekeeping. The surrounding area is very safe and clean lots of security and plenty of shopping. Everything you need is there including all types of food
Living room
John, 6-night business trip
Verified guest review

10/10 Exceptional

El hotel fue espectacular, la piscina, el desayuno, la cercania con el Centro Comercial, seguro me hospedo en este hotel en mi próxima estadía.
German, 2-night family trip
Verified guest review

8/10 Very good

Yolanda, 2-night trip
Verified guest review

10/10 Exceptional

Awesome Hotel in a Shopping Mall with comfortable rooms and really clean!
Andres, 3-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

My only thing is why the pool is closed at 6pm? We arrived at 6:30, the kids really wanted to get in. It would have been amazing at night and after the trip to relax. It is an experience itself to be there at night and see the city.
Adriana, 1-night family trip
Verified Travelocity guest review

10/10 Exceptional

Everything was excellent i really enjoyed stay there I'll be back
joseluis, 1-night trip
Verified Expedia guest review

8/10 Very good

I enjoyed the stay. All but being charged twice for the same laundry service and items taken from the mini bar. I don't mind paying for what i use at all. But i do not enjoy being charged twice for the same thing
Charles, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel and staff were great! The hotel is convenient and very accessible to the Cacique mall and a lot of transportation options in the area. The only downside I feel is that the facilities could use a touchup. The walls of the hallway (I stayed on floor 14) were scratched with either luggage or objects across the wall and I feel it just makes the place looked unkept when it really isn't. Maybe from time to time they can touch up the walls. The other downside was the gym. Felt the gym could use a touch up too. Some of the equipment were old or not working properly. I ended up using the BodyTech at the mall next door. Everything else was great and I would totally stay here again
Matthew, 5-night family trip
Verified Expedia guest review

8/10 Very good

MARILYN, 1-night trip
Verified guest review