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The Charles Hotel

Photo gallery for The Charles Hotel

Front of property
Terrace/patio
Terrace/patio
Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters
Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Overview of The Charles Hotel

The Charles Hotel

4.0 star property
4-star inn with restaurant, near Niagara River Gorge

8.6/10 Fabulous

223 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
  • Bar
The price is CA $193
Price available on 01/06/2023
Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
Feel at home
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Free self parking

Room options

About this area

What's nearby

  • In Old Town Historic District
  • Clifton Hill - 23 min drive
  • Rainbow Bridge - 25 min drive
  • Fallsview Indoor Waterpark - 32 min drive
  • Casino Niagara - 32 min drive
  • Fallsview Casino - 29 min drive
  • Seneca Niagara Resort & Casino - 31 min drive
  • Niagara Falls State Park - 32 min drive
  • American Falls - 34 min drive
  • Fashion Outlets of Niagara Falls - 36 min drive

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 38 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 57 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 92 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls Station - 27 min drive
  • St. Catharines Station - 29 min drive

Restaurants

  • Pie‘ZA - 4 min walk
  • Treadwell Farm to Table Cuisine - 5 min walk
  • Il Gelato di Carlotta - 5 min walk
  • Stage Coach Family Restaurant - 6 min walk
  • Nina Gelateria & Pastry Shop - 6 min walk

About this property

The Charles Hotel

When visiting Niagara-on-the-Lake, The Charles Hotel is a great choice to consider. For a bite to eat, guests can check out HobNob Restaurant, which serves French cuisine and is open for breakfast, lunch, and dinner. This upscale inn also features a bar/lounge, a terrace, and a garden. Fellow travelers say great things about the helpful staff and location.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service

What to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Boat tours nearby
  • Winery tours nearby

Services

  • 24-hour front desk

Facilities

  • Built in 1832
  • Garden
  • Terrace

Accessibility

  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • French

Room amenities

Be entertained

  • IPod docking station
  • 47-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

HobNob Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of CAD 25 for adults and CAD 18 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Does The Charles Hotel offer free cancellation for a full refund?
Yes, The Charles Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Charles Hotel?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at The Charles Hotel on 3 Jan 2023 start from CA $145, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Charles Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Charles Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Charles Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Charles Hotel?
You can check in from 3:00 PM - 11:30 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
Is there an onsite casino at The Charles Hotel?
No, this inn doesn't have a casino, but Fallsview Casino (29-min drive) is nearby.
What is there to do at The Charles Hotel and nearby?
Have fun with nearby activities like boat tours and hiking, and practice your swing on the nearby golf course. The Charles Hotel also has a garden.
Are there restaurants at or near The Charles Hotel?
Yes, HobNob Restaurant offers alfresco dining, French cuisine, and garden views. Nearby restaurants include Pie‘ZA (4-min walk), Treadwell Farm to Table Cuisine (5-min walk), and Il Gelato di Carlotta (5-min walk).
What's the area around The Charles Hotel like?
The Charles Hotel is a short 1-minute walk from Niagara River Gorge and 6 minutes' walk from Lake Ontario. Our travelers say the local area is very walkable.

Overall score and ratings

8.6

Fabulous

9.1/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

Fernando, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Well Appointed
A quaint well appointed heritage hotel. The room was small but had everything we needed. The service staff were very friendly and supportive during our stay.
Heather, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tyler, 1-night trip
Verified Hotels.com guest review

2/10 Poor

EXPENSIVE ICE BOX HOTEL ROOM
We called ahead for early check-in and or to leave our luggage. We were told no problem although upon arrival no rooms were ready and they had no place to store our luggage. When we were able to check into our room it was very small not like any of the pictures on their website and freezing. We tried to turn up the thermostat but only they were able to turn on the heat (it was 60 in the room). We went to dinner when we returned it was still freezing in the room. They brought us a heater which after a few hours warmed the room a little, it did not heat the bathroom. The way they handled this problem was more of a problem for them. They should have moved us to another room. We would not recommend this hotel, very disappointing and not worth the money.
Gilbert, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

A little get away
Very clean and well decorated , suiting the time period , maintained the ambience of the original house . Food and service was excellent and timely Rooms were clean and neat , Bathroom newly renovated very nice . rooms were smaller as expected because they were bedrooms for the family's children or servants quarters , but that was in keeping with the original home and still lots of room . Excellent architecture and lovely interior wood works . Would highly recommend it A complimentary bottle of red wine was waiting for us as it was our 40th anniversary , a nice little surprise .
ron, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The room was clean and lovely, however, no housekeeping is offered with multiple nights stay, (although towels were offered for the asking). This can be attributed to being eco-friendly but felt a bit lacking for the cost of the room. The air conditioner was quite noisy. The grounds were well kept but the lobby and indoor spaces seem dark and dated and lacked housekeeping. There did not seem to be much of a vibe encouraging use of the restaurant or lounge for a September stay. All in all we did enjoy the privacy and accommodation. We feel there could be much more potential to include some nice amenities such as breakfast, discounts towards the restaurant, shuttle services.
Joanne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very happy with our stay. Exactly what you expect. We will be coming back, probably often.
Milutin, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gary, 1-night trip
Verified Hotels.com guest review

6/10 Good

The staff was very friendly. That was the best part about it. The maid never came in my room the whole time, which was all right, but I did notice lots of crumbling paint everywhere. There was no elevator and no porters to help with luggage. The lady at the desk kindly helped carry my bag upstairs. Service in the restaurant was uneven, as was the food. One waiter was excellent, one terrible.
Betty, 3-night trip
Verified Expedia guest review