Likes:
Huge suite with two balconies.
Great included breakfast (top notch).
Great included spa experience.
Hotel staff very helpful in calling taxi service for us and for helping us get tickets to the Vatican.
Dislikes:
Wife was furious because air condition would not cool enough and would shut off. After complaining about this on multiple occasions to the front desk, nothing was done to resolve the issue, except for being told that they would take care of it, but nothing happened. This is unacceptable for a 5 star hotel.
Very stingy on hand soap and other room toiletries. I had to ask for more soap, since they only gave you one tiny bar of soap.
Shower leaking water through the shower walls onto the suite wood floor. This was brought to the front desk’s attention.
Cocktails and fancy dinner at the hotel restaurant were way overpriced for what you got. The breakfast which was included in our rate was actually better that our dinner there.