Skip to main content.
All properties in Banner Elk, North Carolina, United States of America
1 room, 2 adults
Apartments

The Highlands at Sugar by Capital Vacations, Banner Elk

3-star3 stars
2173 Sugar Mountain Drive, Banner Elk, NC, 28604, United States of America

Comfortable apartment with fireplace, near Sugar Mountain Resort
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Have stayed here twice and cannot wait until I can come back again. My favorite go to…Apr. 14, 2021
  • Amazing view and location! Needs a little up keep, blinds and furniture are outdated and…Feb. 28, 2021

The Highlands at Sugar by Capital Vacations, Banner Elk

  • Apartment, 1 Bedroom
  • Apartment, 2 Bedrooms
  • Twin Room

What’s around The Highlands at Sugar by Capital Vacations, Banner Elk

Landmarks

  • Sugar Mountain Resort - 13 min walk
  • Sugar Creek Gem Mine - 41 min walk
  • Linville River - 2.5 mi / 4 km
  • Grandfather Mountain State Park - 2.8 mi / 4.5 km
  • Pisgah National Forest - 9.1 mi / 14.6 km
  • Hawksnest Tubing Park - 9.1 mi / 14.7 km
  • Watauga River - 3.1 mi / 5 km
  • Banner House Museum - 4.4 mi / 7 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 86 min drive

At a glance

Key facts

Size

  • 57 apartments

Arriving/leaving

  • Check-in time 4 PM-5 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 8:30 AM - 5 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 25

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

The manager

The manager

Speaks: English.

At the property

Food and drink
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Playground on site
  • Downhill skiing nearby
  • Snowboarding nearby
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
Services
  • Front desk (limited hours)
  • Laundry facilities
Facilities
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • In-room accessibility
Languages Spoken
  • English

In the apartment

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Things to enjoy
  • Fireplace
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils

The Highlands at Sugar by Capital Vacations, Banner Elk’s small print

Also known as

  • Highlands Sugar Cabin Banner Elk
  • The Highlands at Sugar by Capital Vacations Apartment
  • The Highlands at Sugar by Capital Vacations Banner Elk
  • The Highlands at Sugar by Capital Vacations Apartment Banner Elk
  • Highlands Sugar Cabin
  • Highlands Sugar Banner Elk
  • Highlands Sugar

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Highlands at Sugar by Capital Vacations, Banner Elk

  • What are the cleanliness and hygiene measures currently in place at The Highlands at Sugar by Capital Vacations?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Highlands at Sugar by Capital Vacations?
    Yes, there's free self parking.
  • Is there a pool at The Highlands at Sugar by Capital Vacations?
    Yes, there's an indoor pool.
  • Are pets allowed at The Highlands at Sugar by Capital Vacations?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Highlands at Sugar by Capital Vacations?
    You can check in from 4 PM - 5 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near The Highlands at Sugar by Capital Vacations?
    Yes. Nearby restaurants include Bella's (2.7 mi), Mountain Grounds Coffee & Tea Co (2.9 mi), and Puerto Nuevo (3 mi).
  • What is there to do at The Highlands at Sugar by Capital Vacations and nearby?
    Have fun with nearby winter activities like downhill skiing and snowboarding. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. The Highlands at Sugar by Capital Vacations also has a fitness center and an arcade.

Recent reviews

Very Good 8.2 From 262 reviews

Exceptional 10.0
Great family outing
The accommodation was rustic but clean, quiet my family arrived late at night and the lighting around the office was poor. The people in the office where helpful and friendly, I would stay there again and refer others the units are very roomy and clean with cable TV internet kitchen with limited pans and utensils there’s a Food Lion about a mile away so if you want to save on meals you can cook in the unit.
Byron, us3 night family trip
Fair 4.0
Dirty linens and unhelpful staff
Great location and view but dirty linens and sticky spots on every surface, hair, black and red stains on sheets, pillowcases and towels. Orange and black stains on the bottom of the shower curtain.We had to wash the shower curtain and all pillows and linens and blankets before we could use them. Not helpful staff, when we called to let them know that the place was dirty and to ask for extra detergent ( since we used it all to wash their dirty linens and pillows) and a new shower curtain, the lady who answered the phone did not apologize and no one showed up to bring the detergent or shower curtain.
Krassimira, us4 night family trip
Good 6.0
The property is very old and is showing it's age. We were pleased with it's cleanliness in all areas. The electrical outlets in the bedroom need replacing as they wold not "hold" a phone charger. The couch is very old, uncomfortable and needs replacing. Bathroom is very clean and has been updated. Overall satisfactory but could use some upgrading.
us2 night family trip
Good 6.0
Front office was very courteous and helpful. Condo was clean. No firewood was provided (first condo we’ve ever stayed at that didn’t provide it so we had no idea) so make sure to bring your own. We called and specifically asked if the hot tub would be open before we booked our dates and was told yes it would be. It was not. Pool area and rec room needed a good cleaning and vacuum but the kids loved the pool table, ping pong, and other games in there. We didn’t have adequate bedding and realized it at 10:30pm as we were trying to get our kids settled so double check your sheets for your extra beds when you arrive. We got a big snow storm our last night and our parking lot wasn’t plowed till 2pm so we missed a day of skiing as we couldn’t get out. We would stay again but request a unit closer to main office. It would have just been all around more convenient. At the top, you’re not walking distance to pool or rec room amenities, and we could have avoided staying snowed in if we were at condos near main office. All in all, it’s a decent, nice condo.
us2 night family trip
Exceptional 10.0
Beautiful escape!
Beautiful location! Friendly helpful staff. Exactly what we needed. Only disappointment was hot tub wasn’t working.
Megan, us2 night family trip
Exceptional 10.0
I had a really good time here and a beautiful view.
Mario, us2 night family trip
Exceptional 10.0
The hotel has a great location, very close to ski resort. Well maintained and clean property with fireplace and beautiful view. Definitely will book this hotel again.
us3 night family trip
Very Good 8.0
Great stay for the price...the property is a little dated but, did not affect our stay. Loved having 2 bedrooms with king beds! Full kitchen and plenty of space! Great view- Roads were well maintained during our visit- we were nervous before going because of snow-but excellent road maintenance! Would stay Again!
us2 night family trip
Fair 4.0
My unit was supposed to be able to accommodate 4 people, 2 in a ling size bed which was ok and 2 in a sofa , the condition of the sofa was unbearable, the four of us has to sleep ok the bed, also the unit was not well cleaned, on the last day some strange guy with a suspicious bag knocked on our door and when we didn’t respond he tried opening our door and that’s when we went to look and he practically ran away, I’m pretty sure he was trying to steal
Amanda, us4 night family trip
Exceptional 10.0
We really liked the sauna and playroom. Location and access were exellent.
us3 night romance trip

The Highlands at Sugar by Capital Vacations, Banner Elk