Hacienda Real del Caribe

Photo gallery for Hacienda Real del Caribe

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, laptop workspace

Overview of Hacienda Real del Caribe

Hacienda Real del Caribe

3.5 star property
3.5-star hotel with outdoor pool, near Quinta Avenida

8.0/10 Very good

606 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Lounge area
  • Bathtub
The price is CA $125
Price available on 08/12/2022
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Area shuttle
  • Terrace
  • Air conditioning
For families
  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 9 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Playacar Golf Club - 9 min drive
  • Grand Coral Golf Riviera Maya - 14 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Ferry to Cozumel - 19 min drive
  • Tres Rios Ecopark - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Hacienda Real del Caribe

Putting you within a 10-minute drive of Playa del Carmen Main Beach, Hacienda Real del Caribe features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 65 per vehicle. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at MAGNOLIAS, which serves American cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden. Fellow travelers say good things about the convenient parking and pool.


English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms


  • Check-in time from 4:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas


  • No onsite parking


  • Airport shuttle on request (available 24 hours)*


  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children's menu

What to do

  • Beach nearby


  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage


  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • An outdoor pool


  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Stair-free path to entrance


  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 43-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free local calls


  • Daily housekeeping
  • In-room safe

Special features


MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of USD 10 for adults and USD 8 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 65 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 20 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Airport shuttle for children between the ages of 1 and 7 costs USD 25 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property accepts credit cards, debit cards and cash.

Also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



6/10 Good

Front desk service
Place looks super charming, good location but they only give you one key and you can’t leave the AC on without one. I stayed at the end of June when the temperatures are extremely high and the room was extremely toasty. I asked for a second one because we were 4 people doing different activities. They said they couldn’t do that since the system didn’t allow it? Most places give you 2 keys. After my book I reached out for an invoice for my stay and the customer service at the front desk refused to provide this information. I doubt I would stay again here.
Monyka, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ricardo, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

isabel, 1-night trip
Verified Hotels.com guest review

6/10 Good

The grounds and pool area were very nice. The bedrooms were pretty outdated though. The bedding was old and worn but seemed clean and. The beds were hard as a rock!
Jennifer, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Un hotel económico que además está muy bonito y limpio
Irma, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Bueno, bonito y barato
Bueno, bonito y barato. Centrico, limpio y buena atencion. Ps. Como esta tan centrico(pros) hay bastante ruido(cons). El AC de mi habitación no enfriaba los suficiente. Pero la habitación de mis hijos si enfriaba. Me volvería a quedar ahí.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I’ve stayed there before I’ll stay there again. The location is great the service is great. We requested and got a room with a balcony facing the pool. It was very nice very comfortable.
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice place to stay and affordable
Hector, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent value for the money. Close to the beach, shops, Walmart, entertainment, etc. Will book again if I find myself in Playa del Carmen.
Alexey, 8-night romance trip
Verified Expedia guest review

4/10 Fair

Very nad experience
The quality of the Internet is not acceptable. I suppose I had the worst Internet ever. Impossible to book our bus tickets, or make online check-in for the flights of my family, because I got permanently disconnected or the pages stuck. In the end I had to go to the bus terminal, in order to book our tickets. - Next: Breakfast was supposed to be included in the room rate for 2 adults and one kid. We were supposed to get tickets for the breakfast at check-in, which we did not. So the first morning sitting at breakfast, the waiter asked us for the tickets. So I had to get up again and go to the reception and ask for the tickets. The receptionist - very unfriendly - told me, that we qualified only for 2 breakfasts per day, which I denied, but he insisted and what ever I explained to him - he refused to accept a 3rd breakfast for our party. It was a bad discussion and I finally had enough and left with just 2 tickets. We made an order from the a la carte menu for the 7 year-old, knowing, that we had to pay for it. The moment we received our breakfast, the receptionist showed up, telling me, that he was wrong, and we were supposed to get 3 breakfasts - I didn't want to talk to him anymore, being so rude before, but he did not even want to accept this and wanted to talk. This person was so un-professional! Plus: You must sign for several things (like towels, remote control and more) but I had to ask 5 times to finally get the towels, or twice for the remote control.
Hans A., 2-night family trip
Verified Hotels.com guest review