Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property
Punta Sam beachfront property with 6 restaurants and spa

8.8/10 Fabulous

452 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Carretera a Punta Sam Km. 5.2, Mza 9 Lote 3 SM-2, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 5 outdoor pools and 4 spa tubs
  • Free children's club
  • Fitness center
  • Sauna
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Playa Mujeres Golf Club - 8 min drive
  • Ultramar Ferry Puerto Juárez - 12 min drive
  • Norte Beach - 77 min drive
  • Cancun Mall - 15 min drive
  • Puerto Cancun Marina Town Center - 16 min drive
  • Plaza Las Americas - 17 min drive
  • Dubai Palace Casino - 19 min drive
  • Playa Tortugas - 21 min drive
  • Langosta Beach - 23 min drive
  • Tortuga Beach - 26 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 39 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

At Villa del Palmar Cancun All Inclusive Beach Resort & Spa, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll have access to onsite scuba diving, beach volleyball, and kayaking. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. La Casona STK, one of 6 restaurants, serves dinner. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club, and a fitness center. The pool and helpful staff get great marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a USD 100 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee
This information is provided by our partners.

At a glance

Hotel size

  • 415 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests are required to contact this property prior to arrival to arrange check-in. Additional screenings for COVID-19 are available on request for a surcharge.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (2-device limit)

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 18 holes of golf
  • 5 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 4 spa tubs
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 50-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (2-device limit)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Spa

Village Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Casona STK - This steakhouse serves dinner only.
Davino Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner.
Zama Restaurant - This restaurant specializes in Mexican cuisine and serves lunch and dinner.
Hiroshi Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only.
Caprichos - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a USD 100 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Loved Villa Del Palmar
It was an amazing stay! The resort was lovely. The room was fantastic-layout, comfort and cleanliness. Staff was very friendly. The beach was awesome. I love the free activities offered (paddle boards, kayaks, etc)
Kathleen, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Kimberly C, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great resort, the people really make the difference, everyone is very respectful and always willing to accommodate you while you are there. Will definitely be back!
Omar, 4-night family trip
Verified Orbitz guest review

6/10 Good

When we arrived, there were stains on the sheets. We told the front desk and they changed the sheets. When we went into the bathroom, we noticed the faucet in the shower was barely hanging on. The next morning, the faucet in the shower completely fell off! We called the front desk to come and fix the faucet in the shower. It took them 4 hours since they had to redo the plumbing and re-attach the faucet. I asked the manager if he could accommodate us for the poor plumbing issues in our room and said no and he needed to confirm with housekeeping that I was telling the truth about the faucet in the shower. That was extremely rude and unprofessional. He never reached out to us to check on our room or anything! After they re-attached the faucet in the shower, it was barely hanging on once again so it wasn't fixed and water was everywhere in the bathroom. If you go don't stay in 1104B because the plumbing on that side does not work! Besides the plumbing issues and poor management, the resort was nice and the Japanese restaurant had the best food.
Shauntra, 3-night family trip
Verified Travelocity guest review

6/10 Good

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Ossama, 4-night trip
Verified Expedia guest review

6/10 Good

Look, the property is far away from everything in punta sam it's a spa resort that pretty much closes at 11 pm and there is nothing there to do after that. if you want quiet, and relaxation, then this is the place for you, if you are looking for fun and exploring, then don't do it. it is a small resort, super expensive in terms of what it offers, no lounge, no clubs, this is a good spot for older couples to go and hang because that is it, the restaurants are decent, but if you go for a few days, it'll be so boring to stay there. so just beware, unless you're willing to pay up and also take one of those 2-hour courses to get you to buy which is so annoying. overall, the place is a 6 out of 10 if you were to ask me.
Alexander, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Great property but need more entertainment and bar need to stay open late. They close bars by 6pm.
Niel, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Enjoyed the property and restaurants and bard and pools and beached, took amazing trips to Isla Mujeres using nearby ferry
Siarhei, 4-night family trip
Verified Expedia guest review

2/10 Poor

Left us waiting for hours, they didnt reserve our resort and the resort hadn't received confirmation. Left us waiting for hours with a child until over midnight...
Zia, 7-night trip
Verified Expedia guest review

10/10 Exceptional

brian, 6-night trip
Verified Expedia guest review