Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

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On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property
All-inclusive beachfront property with spa, near Mujeres Beach

8.6/10 Fabulous

369 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $500
Price available on 08/06/2022
Map
Carretera a Punta Sam Km. 5.2, Mza 9 Lote 3 SM-2, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 5 outdoor pools and 4 spa tubs
  • Free children's club
  • Fitness center
  • Sauna
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Mujeres Beach - 20 min walk
  • Punta Sam Ferry Terminal - 1 min drive
  • El Meco Archaeological Site - 3 min drive
  • Cancún Underwater Museum (Cancún) - 3 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Gran Puerto Pier - 6 min drive
  • Ultramar Ferry Puerto Juárez - 7 min drive
  • Garrafon Natural Reef Park - 77 min drive
  • Isla Mujeres Ferry Terminal - 77 min drive
  • Norte Beach - 77 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

At Villa del Palmar Cancun All Inclusive Beach Resort & Spa, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be 1 mi (1.7 km) from Mujeres Beach. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. La Casona STK, one of 6 restaurants, serves dinner. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club, and a fitness center. The pool and helpful staff get great marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a USD 100 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee
This information is provided by our partners.

At a glance

Hotel size

  • 415 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests are required to contact this property prior to arrival to arrange check-in. Additional screenings for COVID-19 are available on request for a surcharge.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (2-device limit)

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 18 holes of golf
  • 5 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 4 spa tubs
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 50-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (2-device limit)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Spa

Village Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Casona STK - This steakhouse serves dinner only.
Davino Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner.
Zama Restaurant - This restaurant specializes in Mexican cuisine and serves lunch and dinner.
Hiroshi Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only.
Caprichos - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a USD 100 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.4/10

Cleanliness

8.9/10

Staff & service

8.9/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Loved Villa Del Palmar
It was an amazing stay! The resort was lovely. The room was fantastic-layout, comfort and cleanliness. Staff was very friendly. The beach was awesome. I love the free activities offered (paddle boards, kayaks, etc)
Kathleen, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent food and service. Wish there are more resort activity offer.
Sarah H, 3-night family trip
Verified Expedia guest review

6/10 Good

Roció, 5-night trip
Verified Expedia guest review

4/10 Fair

beautiful resort, but would not go back anymore. beach was dirty and rocky with seaweeds everywhere. staff in this resort all looked very tired and impatience, we bought all inclusive service but lots of drinks and food labeled premium on the menu, you had to pay extra for them. called room service once in the early morning and waited for more than one hour, had to eat real fast in order not to miss the bus for excursion. Got sick on last day with vomiting and diarrheas.
Meng, 3-night family trip
Verified Expedia guest review

6/10 Good

Nice hotel. Great service. Limited restaurants options. The fiod quality is ok. Zero start for the beach.
wassim, 7-night family trip
Verified Expedia guest review

8/10 Very good

First I must say that the staff is working really hard and long hours, so if you planing a vacation take some cash with you even though it is all inclusive. The second day of our arrival nobody came to clean the room the following days where times that the room was refreshed two times. The beds are not comfortable me and my husband had back pains. The premium service receptionist was always in rush and some times unhappy and wanted to finish the conversation right in that moment ones I asked what do you offer for kids menu and she said look up on the menu on tv. Most of the days minibar service was missing and I was calling myself to remind them, the person where generous and polite ones they come. The hot tubs are nice great temperatures the pools where a little bit chilly. The infinite pool has great temperatures but is only for “elite members” For breakfast they only advertise Caprichos buffet witch is not impressive at all, I suggest to have breakfast at Blanca Blue restaurant delicious and great options beautiful restaurant and good service they also serve lunch and dinner. Davino restaurant serves dinner only and you need a reservation I wasn’t impress with the food. Stake house food is good easy to get a table. Hiroshi restaurant we had great service by Carmen but the sushi not good at all to much rice though we enjoy the seafood dumplings and edamame. The drinks had very little alcohol. The resort is missing entertainment in evenings.
Cornelia, 7-night family trip
Verified Expedia guest review

2/10 Poor

I scheduled shuttle transportation through the hotel for transportation from and to airport. I was charged $100 for the shuttle service. On check out day, no shuttle arrived. Carlos was extremely rude and unhelpful. Whenever I asked about the shuttle he told me to just wait it is coming. I waited for over an hour for the shuttle and it never came. I had to get a taxi to the airport and almost missed my flight. Carlos refused to give me a refund for the shuttle. When I asked to speak to the manager, he said he is the manager and to do whatever I want he does not care he is not giving me a refund. I will never stay at this hotel again, I do not recommend anyone to stay here. If Carlos was the manager, I hope he does not keep that position long. He is extremely rude and does not care about the guest or their experience.
HARITH NAJI, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

First time staying at Villa Del Palmar and we had amazing time there. Loved almost everything about this resort.The only thing we didn’t like was that people reserved pool chairs early in the morning.
Dale, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

I like everything from the cleanliness of the rooms, to the service received daily
Vanessa, 3-night romance trip
Verified Expedia guest review

6/10 Good

Room was amazing, room service even better, food overall was great, pools were cold, no nightlife at all, no swim up bar, no entertainment during day or night, top shelf alcohol on point, have to wait to sign charge tickets for everything, even while all inclusive, property was stunning, overall was quiet and relaxing, but don’t bring teenagers or kids or go to have an exciting time.
Nicole, 5-night family trip
Verified Expedia guest review