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All properties in Krasnaya Polyana, Krasnodar Krai, Russia

Panorama By Mercure, Krasnaya Polyana

4-star hotel in Krasnaya Polyana with spa and indoor pool

  • Free WiFi and free parking
From
$86 CAD

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  • Pool Waterfall
  • Pool Waterfall
  • Indoor Pool
  • Pool
  • Pool Waterfall
Pool Waterfall. Image 1 of 94
1 / 94Pool Waterfall
1, Fevralskaya st., Estosadok, Krasnaya Polyana, 354392, Krasnodar Krai, Russia
9.0.Superb.
  • Great hotel and excellent location at 960 close to the lifts at Krasnaya Polyana resort.…

    Dec. 24, 2020

  • very nice. good restaurant great breakfast

    Mar. 5, 2020

See all 87 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Social distancing measures are in place
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 302 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 1 indoor pool
  • Breakfast available

For families

  • Playground on site
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • Gorki Gorod - 1 min walk
  • Mountain Carousel - 1 min walk
  • Estosadok Ski Resort - 2 min walk
  • Transit (Bottom) Slope - 5 min walk
  • Training Piste (low) - 5 min walk
  • Starshine Slope - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Standard Double Room, 1 Double Bed
  • Standard Room, 2 Single Beds
  • Superior Double Room, 1 Double Bed, Mountain View
  • Superior Room, 2 Single Beds, Mountain View

What’s around

Landmarks

  • Gorki Gorod - 1 min walk
  • Mountain Carousel - 1 min walk
  • Estosadok Ski Resort - 2 min walk
  • Transit (Bottom) Slope - 5 min walk
  • Training Piste (low) - 5 min walk
  • Starshine Slope - 6 min walk
  • Relict Forest Slope - 8 min walk
  • Mogul Slope - 10 min walk
  • Champion`s Start Slope - 11 min walk
  • Dejavu Slope - 13 min walk
  • Eastern Traverse Slope - 0.7 mi / 1.1 km

Getting around

  • Sochi (AER-Sochi Intl.) - 47 min drive
  • Krasnaya Polyana Roza Khutor Station - 7 min drive
  • Free beach shuttle
map
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1, Fevralskaya st., Estosadok, Krasnaya Polyana, 354392, Krasnodar Krai, Russia

At a glance

Hotel size

  • This hotel has 302 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
  • Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in.

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed*
  • Restrictions apply*
  • 1 per room

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Playground on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby

Working away

  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 2002
  • Conference space size (meters) - 186
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Russian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA Panorama. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

Dining

Roma - This family restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: RUB 10.00 per person, per night. This tax does not apply to children under 18 years of age.
  • A mandatory registration fee for non-Russian citizens is charged at this property

Optional extras

  • Buffet breakfast is offered for an extra charge of RUB 950 for adults and RUB 475 for children (approximately)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting/childcare is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of RUB 2000 per pet, per stay
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered self parking costs RUB 500 per day

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

Social distancing measures are in place.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

  • Gorki Panorama
  • Gorki Panorama Hotel
  • Panorama By Mercure Hotel
  • Panorama By Mercure Krasnaya Polyana
  • Panorama By Mercure Hotel Krasnaya Polyana
  • Gorki Panorama Hotel
  • Gorki Panorama Hotel Krasnaya Polyana
  • Gorki Panorama Krasnaya Polyana
  • Gorki Panorama Krasnaya Polya

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Panorama By Mercure does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome, with a limit of 1 per room. There's a charge of RUB 2000 per pet, per stay.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there's an onsite restaurant, Roma. Nearby restaurants include Boho (4-min walk), Bar 900 (14-min walk), and Polyana (3.2 mi).
  • During the winter, enjoy nearby recreation like downhill skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation nearby includes segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Panorama By Mercure also has a sauna and a steam room, as well as a picnic area.
9.0.Superb.
  • 8.0.Very Good

    excellent hotel, let down slightly by poor service

    second time staying here, and it is a very nice hotel and great value for money. Clean, very comfy and nice

    Andrew, 7 night trip, Jan. 23, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    All,vacation,super,mout..best,walking,krasnaya polyana

    3 night romance trip, Oct. 11, 2019

    Verified CheapTickets guest review

  • 10.0.Exceptional

    All was good, apart from the food at the restaurant. Steak was not good at all (poor meat quality and not cooked appropriately)

    2 night trip with friends, Oct. 6, 2019

    Verified Expedia guest review

  • 6.0.Good

    Nice hotel bad service

    Very nice hotel close to the gondola of gorky gorod, also nice view from the room but bed service; the room service do not speak English when we tried to order they hung up the phone,the hotel reception told us to call them when will want to order but they don’t answer at all! , the cleaning service was not good, we had a cockroach in the room! One night the room key was not working, we changed it 2 times and again it did not work :( finally came a team who fixed our door for fifteen minutes or maybe more while we were waiting stuck outside the room... The water at the pool in the spa is cold... the dinner is very poor you better go down and eat in Gorky.

    7 night trip with friends, Mar. 21, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Overall our stay was good! We really liked the breakfast and the swimming pool area! Our room was cleaned every day. However, every day it was not cleaned to the high standards.

    Olga, 7 night family trip, Feb. 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing location, good value.

    Location was perfect, about 5 minute walk from the bottom of the slopes and the ski lifts. We paid for mountain view which was spectacular (when visibility allowed). Room was huge, clean and comfy, although they didn’t change the sheets at all during our 4 day stay. Staff were pretty helpful, although didn’t provide water free of charge which I found rather annoying. Breakfast was a good spread, but very Russian, so If thats what you like you are in luck, but don’t expect any western options. I rented ski equipment from the hotel as it is really good gear. You can go down to 540m And rent for about half the price, but the gear from the hotel was much better and still only £20 per day, and hassle free. What I would say as a beginner skier, is that Gorky Gorod as a resort, I think is aimed at more advanced skiers, and even the instructor said that there runs are more advanced than many of the other resorts. But having said that it was still very enjoyable. All in all it was a lovely and comfortable hotel, with great views and facilities (nice pool, sauna ect) and all for a very decent price. Would definitely visit again and recomend.

    Andrew, 4 night romance trip, Dec. 24, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Отель Долина 960

    Отдых на красной поляне всегда оставляет крайне приятные воспоминания. Отель Долина 960 порадовал всем! Начиная от стойки регистрации, заканчивая туалетными эко принадлежностями! Отдельное слово хочется сказать о теплом подогреваемом уличном бассейне- это блаж... когда вечером возвращаешься с длительных пеших прогулок хамам и бассейн то что нужно!!! Завтраки хорошие, много овощей , для меня это важно. Воздух!!! - это отдельная песня. Ключ от номера является вашим " ски пассом" поэтому 540-960 проезд неограничен. Бархатная осень это особое время в горах. Буду возвращаться сюда снова и снова за эмоциями, воздухом, солнцем и тишиной!

    Elena, 3 night trip, Oct. 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Отель Горки город

    Отличный отель. Персонал приветливый, просьбы выполняются по скоростью света- удивили так удивили! Место, виды, воздух! Завтраки разнообразные, вкусные из качественных продуктов. Хороший бассейн, хамам, финская сауна, тренажёрка- включены в стоимость проживания. Есть своя спа зона за дополнительную плату. Цены приемлемые. Ски пас 540-560 бесплатно на время проживания в отеле. Парковка на территории есть крытая, есть возможность поставить около отеля. В отеле предлагается также арт- релакс на высоте 900+ можно заняться живописью. Однозначно вернусь сюда снова!!!

    Elena, 2 night trip, Jul. 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Гостиница соответсвует своему уровню. В СПА центре хотелось бы ,чтобы почаще убирались ,особенно в период пандемии .

    Di, 3 night trip, Mar. 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Здорово!

    Приятный персонал, чистый номер, уютная обстановка! спасибо за отдых! Здорово! всем буду рекомендовать!

    Denis, 1 night trip, Mar. 20, 2021

    Verified Hotels.com guest review

See all 87 reviews