DoubleTree by Hilton Hotel London - Chelsea, London

Good hotel with excellent service. A little out of the way. A couple good restaurants close by. Good value. Good connections to greater London.

it was good except car parking

We travelled from Calgary, Alberta to London and arrived at the hotel after 9 hours in the air, an hour at Customs and another hour on the Underground/Bus Line from Heathrow. We were checked in by Abbie, who asked how our trip went. When my wife mentioned that we were hungry and needed to find a local grocery to pick up some food, Abbie provided directions to the Tesco around the corner and then gave us a half dozen bottles of water and a large bowl of fresh fruit to take to our room. It was just what we needed after our long trip! We can't say enough good things about the hospitality shown by all the hotel staff. The room was very clean and comfortable, and the hotel was a short walk away from the Imperial Wharf rail station. We would highly recommend this hotel to other travellers looking for a reasonably priced place to stay while visiting London.

On the night of the 1st of November the member of staff on the night desk was extremely rude. I was ringing to let him know that the rest of my family would be arriving and the room that they are staying in. He was very rude and started saying that they are not checked in etc. The room was booked for three people and these were the remaining two. Also the bathroom in the room was not very clean. I expected a lot more from a double tree. The room was fine and rest of staff were very friendly. It’s not very well located but not hotels fault :D

Staff extremely polite and always willing to help. Very comfortable beds, room and bathroom was very clean and organized.