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Hotel La Joya

Photo gallery for Hotel La Joya

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Junior Suite, 1 Bedroom, 1 living room, Kitchenette | In-room safe, desk, free WiFi, bed sheets

Overview of Hotel La Joya

Hotel La Joya

3.0 star property
Beach hotel in Isla Mujeres with spa and outdoor pool

9.2/10 Superb

218 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
Map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
Main amenities
  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Norte Beach - 20 min drive
  • Ultramar Ferry Puerto Juárez - 106 min drive
  • Cancun Mall - 108 min drive
  • Puerto Cancun Marina Town Center - 110 min drive
  • Plaza Las Americas - 110 min drive
  • Langosta Beach - 116 min drive
  • Playa Tortugas - 118 min drive
  • Tortuga Beach - 118 min drive
  • Cancun Convention Center - 124 min drive
  • Forum Beach - 124 min drive
  • La Isla Shopping Mall - 126 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 137 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Parque de los Sueños - 6 min walk
  • Playa rancheros - 18 min walk
  • Casa Rolandi - 4 min drive
  • Lolo Lorena - 5 min drive
  • Kash Keken Chuc - 5 min drive

About this property

Hotel La Joya

Hotel La Joya offers a private beach where you can enjoy beach umbrellas, beach massages, and sun loungers, plus activities like scuba diving, snorkeling, and parasailing are nearby. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. Las Mañanitas serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights. Fellow travelers love the helpful staff and breakfast.

Languages

English, Spanish

At a glance

Hotel size

  • 14 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Private beach access
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages. The spa is open daily.

Dining

Las Mañanitas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 7:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

Does Hotel La Joya offer free cancellation for a full refund?
Yes, Hotel La Joya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel La Joya?
As of 5 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel La Joya on 6 Dec 2022 start from CA $215, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Hotel La Joya?
Yes, there's an outdoor pool. Guests have pool access from 8:30 AM to 7:30 PM.
Are pets allowed at Hotel La Joya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel La Joya?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel La Joya?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel La Joya?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon.
Is there an onsite casino at Hotel La Joya?
No, this hotel doesn't have a casino, but PlayCity Casino (7.5 mi) and Royal Yak Casino and Sports Book (8 mi) are both nearby.
What is there to do at Hotel La Joya and nearby?
Have fun with nearby activities like boat tours, scuba diving, and windsurfing. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel La Joya also has a garden.
Are there restaurants at or near Hotel La Joya?
Yes, Las Mañanitas offers international cuisine. Nearby restaurants include Parque de los Sueños (6-min walk), Casa Rolandi (2.2 mi), and La Justicia De Don Pino (2.3 mi).
Does Hotel La Joya have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Hotel La Joya like?
Hotel La Joya is a short 1-minute walk from Garrafon Natural Reef Park and 16 minutes' walk from Punta Sur.

Overall score and ratings

9.2

Superb

9.1/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

mohi, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Brenda, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Kindra, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great little boutique hotel in a wonderful location Wonderful staff willing to do whatever you want to enjoy your stay
William F, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved our stay here. We will definitely come back since we already miss it
Andrea De La, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Love this place, love the staff.
Loved our stay at this quaint and quiet property. The staff is VERY helpful, friendly and service oriented. Miguel was amazing, works really hard, and was always offering to do things for us. The manager was always checking with us to make sure our stay was enjoyable. We will be back!
Gary, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Hotel La Joya was such a joy to stay at. We felt so taken care of by the kind staff.
Laura, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Beautiful views from the patio and excellent service. We will definitely stay here again.
Lillian, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The attention & timeliness of the staff was incredible.
Alma Yazmin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We loved every minute at Hotel La Joya. The staff was extremely welcoming, friendly, and helpful. The hotel has an unique and authentic look with views that are second to none. Having breakfast on our patio each morning was amazing. Would definitely recommend Hotel La Joya to anyone looking for a quiet and relaxing atmosphere.
Elissa, 3-night romance trip
Verified Expedia guest review