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All properties in Chetumal (and vicinity), Quintana Roo, Mexico

Capital Plaza Hotel, Chetumal (and vicinity)

3.5-star hotel with outdoor pool, near Museum of Maya Culture

  • Free full breakfast, free WiFi, and free parking
From
$58 CAD

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Indoor Pool
  • Indoor Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 53
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Av Heroes 171 Col. Centro, Chetumal (and vicinity), 77000, QROO, Mexico
8.4.Very Good.
  • It was as advertised, a good old fashioned restaurant, a front desk that gave us a wake…

    Mar. 16, 2020

  • The hotel is old and some of the rooms need remodeling. We had to be moved out of our…

    Feb. 6, 2019

See all 243 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Easy parking
Dining options
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 85 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Fitness center
  • Conference center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • Heart of Chetumal
  • Museum of Maya Culture - 2 min walk
  • Fisherman's Fountain - 15 min walk
  • Santuario del Manati - 44 min walk
  • Oxtankah Ruins - 9.1 mi / 14.7 km
  • Clock Tower - 16.4 mi / 26.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room
  • Junior Room, 1 King Bed

What’s around

Landmarks

  • Heart of Chetumal
  • Museum of Maya Culture - 2 min walk
  • Fisherman's Fountain - 15 min walk
  • Santuario del Manati - 44 min walk
  • Oxtankah Ruins - 9.1 mi / 14.7 km
  • Clock Tower - 16.4 mi / 26.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 10 min drive
  • Corozal (CZH) - 43 min drive
map
See on map
Av Heroes 171 Col. Centro, Chetumal (and vicinity), 77000, QROO, Mexico

At a glance

Hotel size

  • This hotel has 85 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Room service (during limited hours)

Things to do

  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities

Working away

  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
  • Conference center

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 27-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Nah Balam - This restaurant specializes in international cuisine and serves breakfast and lunch.

Small print

Also known as

  • Capital Plaza Chetumal
  • Capital Plaza Hotel Chetumal
  • Capital Plaza Hotel Hotel
  • Capital Plaza Hotel Chetumal
  • Capital Plaza Hotel Hotel Chetumal

Optional extras

Rollaway beds are available for MXN 324.32 per night

Policies

The seasonal pool is open from January to December.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Capital Plaza Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's a seasonal outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Contactless check-in and check-out are available.
  • Yes, Nah Balam offers international cuisine. Nearby restaurants include Pasion Turca (6-min walk), El Taquito (7-min walk), and Sergio's Pizzas (9-min walk).
  • Capital Plaza Hotel has an outdoor pool and a fitness center, as well as a garden.
8.4.Very Good.
  • 8.0.Very Good

    Nice place and staff very helpful. Well located only 30 kms to Bacalar.

    4 night family trip, Dec. 18, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    The location is great being right across from the market and Mayan museum. The room was clean and functional and the and pool was in good shape but could use some maintenance or upgrading. The restaurant was adequate and the food was pretty good, not great and a little inconsistent over three days. But overall I would stay here again. Good value for the price.

    PatrickH, 3 night trip, Oct. 11, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Very Comfortable

    Very good personal service from house keeper and bell man.

    Dan, 1 night romance trip, Sep. 19, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    Comfortable and clean

    Room service was outstanding. Beds very comfortable. Restaurant still needs better menu and English menu. Ave Heros is very clean now as is the Bay, Congrats to the City Council..

    Dan, 1 night romance trip, Sep. 18, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great location

    Good location. Across the street from the market. Does NOT offer airport transfer as the site says... only Monday to Friday 7am to 7pm so if your flight is not within that time you'll have to take a taxi.

    Lisa, 1 night trip, Jun. 30, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    ok place

    the room was ok for the price-it was clean and all the staff were friendly,the restaurant was good but closed at 4pm,If i ever go back to Chetumal I will stay there

    francis, 1 night business trip, Nov. 10, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Unexpected overall high standards of amenities, rooms, etc etc

    1 night romance trip, Mar. 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Dependable, easy parking. Consistent performance. Pleasant staff. Very clean, great location

    1 night trip, Feb. 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Pool was very clean but Palm tree seeds and branch fell in the watar

    1 night family trip, Feb. 15, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    I went into their big restaurant which was empty at the time and had the best coco shrimp ever. It was delicious. The gentleman at the front desk walked me through the Mercado to help me change some dollars into pesos very nice. Very good place to stay.

    1 night trip, Feb. 12, 2020

    Verified Expedia guest review

See all 243 reviews