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Hotel Zulum

Photo gallery for Hotel Zulum

View from property
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool

Overview of Hotel Zulum

Hotel Zulum

3.0 star property
3-star beachfront hotel with outdoor pool, near Tulum Beach

6.6/10 Good

344 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Restaurant
  • Bar
The price is CA $130
Price available on 12/05/2022
Map
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 11 min drive
  • Sian Ka'an Biosphere Reserve - 13 min drive
  • Playa Paraiso - 17 min drive
  • Tulum Mayan Ruins - 21 min drive
  • Gran Cenote - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 103 min drive

Restaurants

  • Safari - 5 min walk
  • Juanita Diavola - 9 min walk
  • Cenzontle - 10 min walk
  • Posada margherita - 10 min walk
  • Mur Mur - 12 min walk

About this property

Hotel Zulum

At Hotel Zulum, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from Tulum Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Zulum, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a snack bar/deli, and a terrace. Fellow travelers like the helpful staff and restaurant.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 35 rooms

Arriving/Leaving

  • Check-in time from 3 PM - 2:00 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (8 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Ceiling fan

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Zulum - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 750 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Zulum
Hotel Zulum tulum
Zulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Frequently asked questions

Does Hotel Zulum offer free cancellation for a full refund?
Yes, Hotel Zulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Zulum?
As of 2 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Zulum on 5 Dec 2022 start from CA $130, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Zulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Zulum?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Zulum?
Yes, cats and dogs are welcome. There's a charge of MXN 750 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Zulum?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Zulum?
You can check in from 3 PM - 2:00 AM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hotel Zulum and nearby?
Hotel Zulum has 2 bars and an outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Zulum?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Safari (5-min walk), Juanita Diavola (9-min walk), and Cenzontle (10-min walk).
What's the area around Hotel Zulum like?
Hotel Zulum is a short 1-minute walk from Tulum Beach and 8 minutes' walk from Ven a la Luz Sculpture. Travelers say this hotel is in a good location.

Overall score and ratings

6.6

Good

7.1/10

Cleanliness

7.3/10

Staff & service

6.7/10

Amenities

6.1/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Very good

Stuck in 90's
Rundown Hotel that pretends to be luxury
Victor, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

The worst
The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Jonathan, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Run down, no AC, and the food and drinks are way over priced. The shells and swinging bed were different but not enough to recommend the place to others.
Marialena, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I liked that it was close to all the big bars like taboo. Great for walking around the main hotel zone
Robert, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Do not stay there.
The location is great, however, the room was outdated, smelled really moldy, and was without air conditioning. We had to check out and book another hotel because the person at the desk didn't change our room. This is without mentioning the servers at the restaurant who were not helpful and inviting. The pool was disgusting and extremely dirty. Horrible time.
Nicolas, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Reasonably priced accommodation on Tulum beach.
YUK YIN, 2-night trip with friends
Verified Expedia guest review

6/10 Good

It was a cute spot on the beach and I liked the horses and donkey on site, the swinging bed, the margarita at check in, and the food, but the club across the street kinda ruined the night I spent there. I know it’s not the hotel’s fault, but the music they play is so loud it sounded like it was blasting directly into my room. No hot water and a cockroach found it’s way into my room at some point. Overall just personally felt like it was too expensive for what it was.
Jill, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful beach front facility. Breakfast and lunch available to make for a very relaxing beach vacation. Front of house staff and restaurant were all very helpful and pleasant!
Megan, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel located directly on the beach and located in the middle of all the Tulum action. Restaurant has good food. Rally nice place to relax and unwind =]
David, 2-night family trip
Verified Orbitz guest review