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citizenM London Bankside

Photo gallery for citizenM London Bankside

Lobby sitting area
King Room | Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
King Room | Premium bedding, pillowtop beds, in-room safe, desk
King Room | Premium bedding, pillowtop beds, in-room safe, desk

Overview of citizenM London Bankside

citizenM London Bankside

4.0 star property
4-star hotel with restaurant, near Tate Modern

9.2/10 Superb

1,001 verified guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bar
  • 24/7 front desk
The price is CA $202
Price available on 12/04/2022
20 Lavington Street, Surrey House, London, England, SE1 0NZ

Room options

About this area

What's nearby

  • In London City Centre
  • The Shard - 10 min walk
  • St. Paul's Cathedral - 14 min walk
  • London Bridge - 15 min walk
  • London Eye - 21 min walk
  • Tower Bridge - 23 min walk
  • Tower of London - 24 min walk
  • Big Ben - 26 min walk
  • Trafalgar Square - 29 min walk
  • Leicester Square - 33 min walk
  • Oxford Street - 35 min walk

Getting around

  • London City Airport (LCY) - 28 min drive
  • Stansted Airport (STN) - 47 min drive
  • Luton Airport (LTN) - 49 min drive
  • Heathrow Airport (LHR) - 58 min drive
  • Gatwick Airport (LGW) - 85 min drive
  • London Waterloo East Station - 10 min walk
  • London Bridge Station - 11 min walk
  • London Blackfriars Station - 13 min walk
  • Southwark Underground Station - 7 min walk
  • Borough Underground Station - 8 min walk
  • London Bridge Underground Station - 11 min walk


  • Pickles Cafe - 3 min walk
  • The White Hart - 3 min walk
  • Capricci - 3 min walk
  • Frank's Cafe - 3 min walk
  • Lupins - 4 min walk

About this property

citizenM London Bankside

When you stay at citizenM London Bankside, you'll be within a 15-minute walk of The Shard and St. Paul's Cathedral. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. This upscale hotel is also within a short drive of London Bridge and London Eye. Fellow travelers love the helpful staff and overall value. The property is just a short walk to public transportation: Southwark Underground Station is 7 minutes and Borough Underground Station is 8 minutes.


Arabic, Catalan, English, Greek, Polish, Turkish, Ukrainian

Cleaning and safety practices

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 192 rooms
  • Arranged over 5 floors


  • Check-in time from 2:00 PM - midnight
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • Guests may download the citizenM mobile app for contactless, pre-arrival check-in options; keyless room access; and optional cleaning and food services.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))


  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Coworking spaces


  • 24-hour front desk
  • Luggage storage
  • Multilingual staff


  • 1 building/tower
  • Built in 2012
  • Television in common areas
  • Communal living room
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only


  • Elevator
  • Accessible bathroom (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Lowered electrical outlets in bathroom
  • Bathroom emergency pull cord


  • Arabic
  • Catalan
  • English
  • Greek
  • Polish
  • Turkish
  • Ukrainian

Room amenities

Be entertained

  • iPad
  • IPod docking station
  • 43-inch Smart TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water


  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving features in guestrooms
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features


CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 15.95 per person (approximately)
  • Late check-out can be arranged for an extra charge of GBP 29 (subject to availability)

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Staff at the property wear personal protective equipment; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.


Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit/debit cards. Cash is not accepted.

State tax ID - 136.0572.29

No visitors or unregistered guests are allowed at the property after midnight.

Also known as

Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

Does citizenM London Bankside offer free cancellation for a full refund?
Yes, citizenM London Bankside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at citizenM London Bankside?
As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at citizenM London Bankside on 4 Dec 2022 start from CA $202, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at citizenM London Bankside?
This property confirms that staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at citizenM London Bankside?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at citizenM London Bankside?
Sorry, there's no onsite parking at citizenM London Bankside.
What are the check-in and check-out times at citizenM London Bankside?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of GBP 29 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at citizenM London Bankside and nearby?
Recommended spots to visit include Tate Modern (6-min walk) and Borough Market (7-min walk), along with The Shard (10-min walk) and St. Paul's Cathedral (14-min walk).
Are there restaurants at or near citizenM London Bankside?
Yes, there's an onsite restaurant, canteenM. Nearby restaurants include The White Hart (3-min walk), Capricci (3-min walk), and Frank's Cafe (3-min walk).
What's the area around citizenM London Bankside like?
CitizenM London Bankside is a short 7-minute walk from Southwark Underground Station and 15 minutes' walk from London Bridge.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Great hotel in very good location
We enjoyed staying in that hotel: clean and quite room, easy checkin-checkout, modern lobby, free coffee and tea all day with a good breakfast, friendly staff and unbeatable location. What else can I say. Our 2-night stay was perfect.
Eugene, 2-night trip
Verified guest review

10/10 Exceptional

Christine, 1-night trip
Verified guest review

10/10 Exceptional

1-night business trip
Verified guest review

10/10 Exceptional

Room was very clean and comfortable. The staff were all very helpful and efficient and the location of the hotel was ideal being very close to the Thames and London Bridge
David, 2-night family trip
Verified guest review

6/10 Good

Andrew, 1-night trip
Verified guest review

8/10 Very good

Great location- but read reviews throughly
Location was great. But further then we had expected on certain sites. Rooms are smaller but they make great space and storage for what you get. Very IKEA . I upgraded to a king size bed room. What doesn’t show in clever camera angles is it’s against a wall and you will have to climb over your partner every time one wants to leave or get in bed and bathroom. Annoying. I do not have back or hip problems but by day two we could barely move in the morning. Mattress was barely softer then the board the mattress was set up on. Our sink had a terrible smell coming from the drain but able to deal. Not a deal breaker. Awesome shower rain head. But a frosted glass so not much privacy if traveling with someone you would want more privacy with. Staff was nice and friendly. If in London again I would find another property. I’ve been in many cities and countries and hotels and I can not stress how bad our mattress was.
Leah, 3-night trip
Verified guest review

10/10 Exceptional

Great Place For Single Traveler...
All good, clever design, could not get my TV to work, which is also good 👍😎
RICK J., 12-night trip
Verified guest review

8/10 Very good

JASON, 3-night trip
Verified guest review

10/10 Exceptional

Nathan, 1-night trip
Verified guest review

8/10 Very good

The rooms are very small and efficient. A large king side bed that touches the wall on 3 sides. My main complaint was no coffee in the room and downstairs you had to pay for it
Patricia, 5-night trip
Verified guest review