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Finest Playa Mujeres by The Excellence Collection - All Inclusive

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Exterior
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
10 outdoor pools, pool umbrellas, sun loungers

Overview of Finest Playa Mujeres by The Excellence Collection - All Inclusive

VIP Access

Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Beachfront property in Playa Mujeres with free water park and spa

9.0/10 Superb

1,014 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is CA $847
Price available on 01/04/2023
Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On a private beach
  • 12 restaurants and 2 poolside bars
  • 16 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 10 outdoor pools
  • Free water park
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness center
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • In Playa Mujeres
  • Ultramar Ferry Puerto Juárez - 18 min drive
  • Norte Beach - 82 min drive
  • Cancun Mall - 20 min drive
  • Puerto Cancun Marina Town Center - 22 min drive
  • Plaza Las Americas - 22 min drive
  • Playa Tortugas - 26 min drive
  • Langosta Beach - 28 min drive
  • Tortuga Beach - 30 min drive
  • Cancun Convention Center - 36 min drive
  • Forum Beach - 35 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball, and beachside drinks, plus you'll have access to onsite scuba diving, snorkeling, and sailing. There's plenty of fun with the 10 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Lizo, one of 12 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace, and a free kid's club. Fellow travelers say good things about the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 450 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite extended parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Shopping
  • Fishing
  • Ecotours nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (17000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 12 buildings/towers
  • Built in 2015
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness center
  • Adjacent to a golf course
  • Golf driving range on site
  • 10 outdoor pools
  • Free water park
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Steam room
  • Wine tasting room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 46-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private indoor spa tub
  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Dining

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 13 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

No shows require payment in full, including taxes and service fee.

Also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free cancellation for a full refund?
Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on 4 Jan 2023 start from CA $847, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 10 outdoor pools and a children's pool.
Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an onsite casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Finest Playa Mujeres by The Excellence Collection - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 10 outdoor swimming pools. Finest Playa Mujeres by The Excellence Collection - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a steam room, private indoor hot tubs, and a garden.
Are there restaurants at or near Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 12 onsite restaurants, featuring alfresco dining and Mexican cuisine. Nearby restaurants include Minino's (6.3 mi), Rolandi's (6.3 mi), and Aroma Isla (6.3 mi).
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub and a jetted bathtub.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Finest Playa Mujeres by The Excellence Collection - All Inclusive like?
Finest Playa Mujeres by The Excellence Collection - All Inclusive is a short 1-minute walk from Mujeres Beach and 14 minutes' walk from Punta Sam Beach. Travelers give top marks for the property's prime location.

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Paul, 6-night family trip
Verified Hotels.com guest review

6/10 Good

Disappointing experience
The rooms were cleaned daily and were kept clean. Some of the furniture was worn and stained which was a shame as the room was nice. We found that service was good at times and other times they refused requests and didnt make any effort to accommodate guests. Evening entertainment was very good but daytime activities were poor as a number of times, they simply didnt show up. Food was good but if I am being honest I was disappointed with our overall experience. I would not return to this hotel
Aaron, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing place to relax and enjoy your time off
Melissa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful resort and excellent service!! This resort will exceed your expectations!
ALEKSANDR STEPANOVICH, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The name of the hotel represents the quality of service! Service, food at restaurants, shows, staff attentiveness and friendliness are at the top level! Enjoyed the stay. Will definitely come back with friends and family.
Natalie, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

We stayed for a week, Monday to Friday in late August. It was really great! Service is WONDERFUL. Everyone smiles and greets you. Resort workers also smile and greet if they make eye contact with you. Servers are wonderful, bartenders attentive, room cleaning great. Most workers speak English, some limited, and very few non-English speakers. I spoke limited Spanish with workers and they were really appreciative. Humidity and proximity to the beach make it hard to keep everything looking new. Our room's AC was on 24/7 yet our blanket and bedsheet felt a bit musty. It was really humid so there is some mildew in some places but they do their best to clean. The pool has leaves, bugs, sand, etc. in it and there was a lot of seaweed on the beach, but again, they do their best to clean. This is all from nature and comes with being outdoor so not the resort's fault. For everything the resort can do, they keep everything VERY clean. Everything smells nice and is spotless. As for food, almost everything is delicious. Japanese was not good but everything else was great. I especially liked the tacos from the food truck (don't knock it just because it looks like a truck!). The French restaurant has a strict dress code and other restaurants have a more relaxed dress code so make sure to check the website before you pack your clothes. It is not a big deal and makes the restaurants have a better atmosphere than having everyone be in swimwear and flip flops.
Richard, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

First time at Finest with the family and we loved it
Stephen, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The people were great! The food was fantastic, the drinks were great, room was fun, just amazing.
Ryan Jordan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Stayed excellence club( adult only zone) it was nice, well maintained, helpful lobby staff, small amount of sea grasses, quiet beach. Will be back.
Hyo, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Had a great stay there with family
Malka, 1-night family trip
Verified Expedia guest review