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All properties in Puerto Morelos, Quintana Roo, Mexico

Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos

Puerto Morelos beachfront property with free water park and spa

  • Free WiFi
From
$418 CAD

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Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, 77580, QROO, Mexico
7.8.Good.
  • Very clean, well organized. Didn't like that not all restaurants were open for lunch.…

    Apr. 10, 2019

  • We love the ability to have separate rooms from our children. 1 bedroom suites are…

    Feb. 8, 2019

See all 1,683 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 840 guestrooms
  • Daily housekeeping
  • On the beach
  • Casino
  • 10 restaurants and 3 beach bars
  • Full-service spa

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Private bathroom

What’s around

  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Luxury Junior Suite Ocean View
  • Luxury Chairman´s Three Bedroom Suite Ocean Front DC
  • Luxury Presidential Two Bedroom Suite Ocean View
  • Luxury Presidential One Bedroom Suite Ocean View Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi
  • Luxury Presidential One Bedroom Suite Ocean View
  • Luxury Presidential One Bedroom Suite Swim Out Diamond club
  • Luxury Presidential Two Bedroom Suite Swim Out DC
  • Luxury Junior Suite Swim Out
  • Luxury Suite with Terrace Jacuzzi
  • Luxury Chairman´s Two Bedroom Suite Ocean Front DC
  • Luxury Presidential One Bedroom Suite Ocean View Rooftop Jacuzzi
  • Luxury Junior Suite
  • Luxury Junior Suite Swim Out Diamond Club
  • Luxury Presidential One Bedroom Suite Swim Out
  • Luxury Presidential Two Bedroom Suite Swim Out
  • Luxury Family Suite Ocean View Diamond Club
  • Luxury Junior Suite Ocean View Diamond Club
  • Luxury Presidential One Bedroom Suite Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
  • Luxury Family Suite Ocean View
  • Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Location

Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, 77580, QROO, Mexico
  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km

What’s around

Landmarks

  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Size

  • 840 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 10 restaurants
  • 12 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site

Working away

  • Business center
  • Meeting rooms
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 49-inch plasma TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and local non-alcoholic beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
  • Free water park access

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Resort Spa All Inclusive
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun Inclu

Optional extras

Babysitting/childcare is available for an extra charge

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Royalton Riviera Cancun Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Royalton Riviera Cancun Resort & Spa - All Inclusive.
  • Yes, there are 8 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring international cuisine. Nearby restaurants include Los Caporales (6.9 mi), Bugambilias (7.4 mi), and Momo (7.4 mi).
  • Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
  • Have fun with onsite activities like kayaking, water skiing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Royalton Riviera Cancun Resort & Spa - All Inclusive also has 3 swim-up bars, 3 poolside bars, and a casino, as well as a nightclub, a sauna, and a steam room.
7.8.Good.
  • 10.0.Exceptional

    Loved it all! Swim out was the best. Close to airport

    7 night family trip, Jan. 19, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Very difficult finding pool chairs and towels. I had to upgrade to Diamond Club to have access to their pool and beach area so that my children and I could have a lounger. Food at Agave, Zen and Grazie were okay. Staff was friendly but not conscientious about refilling drinks, replacing cutlery or supplying napkins. Their buffet restaurant “Marche” was enormous and had a huge variety of food. Once again, very friendly but asking for coffee, salt and pepper etc. might take about 3 tries before you receive it. Areas of the resort are quite beautiful but the beach is covered in seaweed. They try very hard to clean it with a bulldozer every hour but this was extremely disruptive and noisy. On a good note, we did a Catamaran snorkeling tour that was very fun and definitely worth the $75usd per person price.

    5 night family trip, Jan. 2, 2019

    Verified Expedia guest review

  • 2.0.Poor

    This was the worst vacation. Bad service. Bad food . Dirty room and it was overall the worst thing my family ever did

    7 night trip, Jan. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    25 mins to airport. Easy transfer. Very kind people and staff. Good variety of food.

    Noah, 5 night family trip, Dec. 19, 2018

    Verified Expedia guest review

  • 6.0.Good

    The beach was full of seaweed so we did not go to the beach since we did not want to go in the water. The staff was not knowledgeable about when the facilities. When we asked when the restaurants opened we got several answers and they were never right. They never refilled our mini bar with water and we were always calling room service which takes 50-90 mins. There were never pool towels, we started waking up early to hust grab pool towels.

    C, 6 night trip, Jul. 28, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Royalton Riviera Cancun is a beautiful resort, we loved the kids pool area (awesome for the kids and parents) and the food was great! Service could be improved in some areas of the hotel. Carolina and Alberto from Guest Services were an amazing help during a time that we really needed immediate help, they provided excellent customer service! Other than that, we were quite satisfied with our stay.

    Kristen, 6 night trip, Jul. 28, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Great vacation too short.

    The resort was great everyday there was different activities to do including the kids. The swim out room was great and enjoyed it. The staff was excellent also. I also enjoyed the activity when they made us color a picture and later in place the same design in a shirt. That was awesome. The only negative I didn’t like was the food selection for room service. I feel there should be more selections. The open bar was also great but missing some liquor that they didn’t had. But from when you arrived at the hotel they definitely make you feel like you’re on vacation.

    Shawn, 4 night trip, Jul. 19, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    One of our rooms had bed bugs. The hotel it's not worth it for the amount of money we paid. Food was horrible and only bad quality in service and amenities.

    Carmen, 4 night trip with friends, Jul. 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great facilities and great food.

    Zen restaurant was amazing, good swimming pools and loads of things to do whether you go solo or as a couple. Best of all it’s worth it because it was all inclusive so didn’t have to worry about anything. Will definitely recommend and stay again

    2 night trip, Jul. 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel. Nice rooms. Good food and drinks. Love the kids water park and it’s not interfering with the adults pools and still have a bar and restaurant close by.

    Natasha, 2 night trip with friends, Jun. 29, 2021

    Verified Hotels.com guest review

See all 1,683 reviews