JW Marriott Hotel Beijing Central, Beijing

We upgraded to a suite but it reeked of cigarette smoke, so we were downgraded to a different level of suite. It was dingy, musty, and a bit dated. The room was large, the bed comfortable, and the toiletries were very large and smelled good. The breakfast was expensive but very good. Excellent selection and tasty. Location was Ok. Adjacent to a run down mall.

Phenomenal service, as always. JW knows how to accommodate food allergies so that you are able to relax during your stay.

This property physically is 5 star. The staff wants to be 5 star as well and tries to do everything perfectly. However, it felt like the hotel was one week old--like a shakedown cruise. Staff helpful, but clueless as what to do many times. This may be due to few of them speak any English. The front desk is the exception. An example was I was trying to order a beer at the bar in the lounge and it took three people to understand. Also, there was no explanation of what facilities the hotel has i.e. restaurants. No literature in the room. It took me 5 days to realize there was an Italian style restaurant on the ground floor. (there are two on the 4rth floor) I recommend that one signs up the executive lounge because it is worth the price especially if you have breakfast every day. (breakfast is free with membership) I did not know about this option until the last 24hrs of the stay. My belief is that management is very strong handed but very short on training people who really want to do a great job. They just need to be taught.

My parents come to visit me in Beijing and choose to live here for 5 nights. The hotel is no doubt maintaining JW Marriot standards. Very luxury and comfortable style. The swimming pool is 25m*9m, and the gym area is like heaven. The only few downsides I would love to point out are that, 1. No night service, as we did not particularly address to the front desk it may be neglected though. 2. Very limited choice of drinks at breakfast buffet, only orange and watermelon. 3. No cotton pad, cotton stick or tooth pick in the room. 4. No welcome kit for members if by asking.

The hotel is very good, but everyday we have to enter in the line to wait a free table to have breakfast.