2/10
Our stay at Wyndham Rio Barra was a complete disaster from the moment we arrived. Check-in took over three hours—and I’m not talking about waiting in line. Once we reached the front desk, the process dragged on endlessly with disorganization and confusion.
When we finally got to our rooms, we were shocked. The rooms were filthy, moldy, and clearly not cleaned properly. The smell of dampness and visible signs of mold were everywhere. We had over five rooms booked across our family and all were in unacceptable condition.
We immediately contacted the front desk, asking to be moved to a renovated room. Instead of resolving the issue, they tried to charge us extra while we were already suffering in these awful rooms. After staying in those conditions, many of us began experiencing coughing, shortness of breath, headaches, and general illness—likely due to the mold and poor air quality.
Only after we escalated the issue, demanded a higher-level manager, and mentioned filing a formal complaint with the sanitation department, did they finally move us to renovated rooms. The manager who handled it was kind and tried to help, and we appreciated that—but by then, we had already gone through days of stress, discomfort, and sickness.
This experience was completely unacceptable for any hotel, let alone one carrying the Wyndham name. I would not recommend this hotel to anyone. Cleanliness and guest health should be a basic standard, not a luxury.
Give a good thing the room are big and .
SIVAN
10-night family trip