Guests
All properties in Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico

Hyatt Ziva Puerto Vallarta - All Inclusive, Puerto Vallarta

South Shore Hotel Area beachfront property with 4 restaurants and spa

  • Free WiFi and free parking
From
$311 CAD

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Beach
  • Beach
  • Infinity Pool
Infinity Pool. Image 1 of 117
1 / 117Infinity Pool
Carretera Barra de Navidad, Puerto Vallarta, 48390, JAL, Mexico
8.8.Fabulous.
  • Great adult targeted resort. Beautiful property with great beach

    Mar. 9, 2020

  • The staff were excellent. The view and beach were phenomenal. The food was great! There…

    Feb. 9, 2020

See all 1,280 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Transportation options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 335 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
  • Rollaway/extra beds (free)
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In South Shore Hotel Area
  • Playa Estaca - 1 min walk
  • Lindomar Beach - 5 min walk
  • Conchas Chinas Beach - 13 min walk
  • Playa de los Muertos - 20 min walk
  • Olas Altas Street - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Ocean View Double
  • Ocean View King
  • Club Ocean View Suite King
  • Club Ocean View Suite Double
  • Swim Up King
  • Swim Up Double
  • Club Ocean Front Hot Tub King
  • Club Ocean Front Hot Tub Double
  • One Bedroom Plunge Pool Suite King
  • King
  • Double
  • Ocean View Balcony King
  • Ocean View Balcony Double
  • Partial Ocean View King
  • Partial Ocean View Double
  • Ocean Front King
  • Ocean Front Double
  • Club Ocean View Swim Up Suite Double
  • Club Ocean View Swim Up Suite King

What’s around

Landmarks

  • In South Shore Hotel Area
  • Playa Estaca - 1 min walk
  • Lindomar Beach - 5 min walk
  • Conchas Chinas Beach - 13 min walk
  • Playa de los Muertos - 20 min walk
  • Olas Altas Street - 26 min walk
  • Los Muertos Pier - 28 min walk
  • Olas Altas Beach - 32 min walk
  • Punta Negra Beach - 33 min walk
  • Act ll Entertainment Stages - 35 min walk
  • Galeria Olinala - 36 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 36 min drive
map
See on map
Carretera Barra de Navidad, Puerto Vallarta, 48390, JAL, Mexico

At a glance

Size

  • 335 rooms
  • Arranged over 11 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Golfing nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Pilates
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Spa/beauty facilities and services

Spa

Vita Mar Oceanfront Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Casa Grande - This restaurant specializes in Mexican cuisine and serves dinner only.

Blaze - This restaurant serves breakfast, lunch, and dinner. Open daily.

Melanzane - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Vivaz Buffet - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Fitness classes on site

Nearby

  • Golfing nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

  • Hyatt Ziva Puerto Vallarta All Inclusive
  • Hyatt Ziva Puerto Vallarta
  • Hyatt Ziva
  • Hyatt Ziva Puerto Vallarta In
  • Hyatt Ziva Puerto Vallarta - All Inclusive Puerto Vallarta

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hyatt Ziva Puerto Vallarta - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 4 onsite restaurants, featuring Mexican cuisine and pool views.
  • No, this property doesn't have a casino, but Vallarta Casino (10-min drive) is nearby.
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Hyatt Ziva Puerto Vallarta - All Inclusive also has 2 poolside bars and 5 bars, as well as a fitness center and spa services.
8.8.Fabulous.
  • 4.0.Fair

    Food at all restaurants was very disappointing. Service including front desk staff, housekeeping and restaurants was poor.

    7 night family trip, Feb. 8, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Wonderful stafff, variety of food in the many restaurants and privacy of beach.

    Heather, 9 night family trip, Feb. 7, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Food is lousy at all restaurants, probably the worst AI I have eaten at. Food is mostly overcooked except for pizzas which are not well baked . Buffet selection Is no good and presentation looks like a 3 star hotel at best. We stayed at the older tower, not the newer club building( room 1622) . Room looks very tired. The sofa sags. It’s time to replace. There is a big gap between the wall and balcony door. One can hear noises of the big waves in the middle of the night even when the balcony door is closed. The AC is noisy too. Housekeeping is no good. Room is dusty. The two area rugs are stained and dirty. I dropped a small piece of nut on the rug one day and decided to leave it there to see if they vacuum it. No , the nut remained there after they serviced the room. Water and minibar not refilled despite repeated request. No cream or sugar or spoon in room, no slippers. Dirty cup not cleaned. I got rashes on my neck and face after the first night. Think the bedding may be dirty. I covered the pillow with a clean t shirt the next few days and I was fine. One day in the hallway I saw the broom in the housekeeping cart touching the bedding. Took a picture. Safe did not work. When they came to fix it, they said it worked if I did not use number 9 and two other numbers. I said it was not ok and they got me a new one. Only good thing in the property is the pools are nice and water is clean.We did have some good time there.

    Kong, 5 night trip, Jan. 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    from the minute you drive up to the gate of the property where you must give your names you feel safety of the client is important. When your car stops at the entrance of the resort it is first class service all the way and the service continues through your departure. Amazing staff all over the property. The property is gated and the beach is a private beach.

    7 night trip, Jan. 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Hyatt Ziva - an amazing all inclusive experience

    From the moment we arrived, it was clear the staff was fully invested in making sure we had a great experience. Our room was spacious w/ a gorgeous view of the ocean & the bed was very comfortable, altho the pillows were too soft but I'm sure if we'd asked for different pillows, we'd have gotten them. Check-in was very easy, we loved that reservations weren't required @ any of the restaurants, & the 24-hr rm service was a huge bonus we took advantage of frequently. The food is amazing, & the Margaritas are perfect. The pools are beautiful, the private beach is clean, & staff are there on the regular to make sure you have everything you need. Our friends were married @ Hyatt Ziva & the wedding coordinator was very organized & helpful. The reception DJ was fantastic. The only issues were that @ the welcome party @ tequila bar, for some reason they did last call @ 11:30 even tho they advertise being open till 1 AM both on the Hyatt & hotels.com websites & the bar was still pretty full w/ over 60 people. Also, on the wedding night, the DJ played really obscure music no one wanted to dance to & didn't seem interested in taking requests. My husband & I have stayed in a few all inclusives over the years, but never a 5-star resort like the Hyatt. We are more of the backpacker type travelers but after our stay, we agreed if we ever did an all inclusive again, it would be @ the Hyatt. The money you spend is well worth it for all the perks & exceptional service provided.

    Ashley, 6 night trip with friends, Jan. 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    we had very late check in the room wasn't ready bevor 4:30 b pm. the rest was great

    6 night family trip, Dec. 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    beach is beautiful , lacking a lobby bar ,no place to get a drink after supper ,just a loud sports bar

    7 night family trip, Dec. 14, 2019

    Verified Expedia guest review

  • 6.0.Good

    The location and beach are beautiful, quality of food and beverages was below our expectations.

    14 night romance trip, Dec. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great stay and the food was excellent. This is our first time we stayed in the resort after it changed from the Dreams to Hyatt Ziva and we were not disappointed. Will definitely visit the resort in the future again

    4 night romance trip, Oct. 23, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Great hotel, fifteen minutes from downtown Puerto Vallarta in Conchas Chinas with a beautiful and almost private beach. The sfaff is nice and friendly and always want to help you. The food is in general ok.

    5 night family trip, Aug. 21, 2019

    Verified Expedia guest review

See all 1,280 reviews