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Silk Queen Hotel, Hanoi

4-star4 stars
Great for familiesThis property has good facilities for families.
100 Hang Gai Street, Hoan Kiem District, Hanoi, 10000, Vietnam

Luxury hotel with spa, near Hoan Kiem Lake
  • Free buffet breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 51 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Comfort
Very comfortable
Room
Great room
Pool
Ordinary pool

Silk Queen Hotel, Hanoi

from $67 CAD
  • Deluxe Double or Twin Room, No Windows
  • Luxury Double Room, 1 Bedroom, City View
  • Suite, Terrace, City View
  • Family Triple Room, 1 Bedroom, City View
  • Grand Room, City View

What’s around Silk Queen Hotel, Hanoi

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 5 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Hanoi Old City Gate - 11 min walk
  • Hanoi Opera House - 16 min walk
  • Temple of Literature - 22 min walk
  • Ho Chi Minh Mausoleum - 25 min walk
  • St. Joseph's Cathedral - 5 min walk

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive
  • Hanoi Long Bien Station - 15 min walk
  • Hanoi Railway Station - 17 min walk
  • Hanoi Giap Bat Station - 7 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 60 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pick-up *

Parking

  • No parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Outdoor pool 1
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Business center
  • Conference space size (feet) - 700
  • Conference space size (meters) - 65
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Cable TV channels
  • Tablet computer
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Silk Queen Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, and a steam room.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Silk Queen Bar - Onsite bar.

Silk Queen Hotel, Hanoi’s small print

Also known as

  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel
  • Silk Queen Hanoi
  • Silk Queen
  • Silk Queen Hotel Hotel
  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel Hotel Hanoi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6 AM to 10 PM.
  • Children under 6 years old are not allowed in the spa without adult supervision.

    Guests under 6 years old are not allowed in the spa.

    For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability)

    Late check-out can be arranged for an extra charge (subject to availability)

    Rollaway beds are available for VND 414000 per day

    Airport shuttle service is offered for an extra charge of VND 423000 per vehicle (one-way)

    Airport shuttle service for children up to age 5 costs VND 0 (one-way)

    Train station pick-up service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Fabulous 8.6 From 336 reviews

    Exceptional 10.0
    Very happy experience at Silk Hotel, Hanoi.
    The stay was amazing. The front desk staff, particularly Sally Tran, who spoke very good English, we're very helpful. The location of the hotel is excellent.
    ca3 night romance trip
    Good 6.0
    Good Value
    It's good hotel for the price and is located in a good area to walk around and explore. Staff is friendly and the Breakfast has good options.
    Duane, ca1 night family trip
    Very Good 8.0
    Excellent customer service
    Excellent staff service, breakfast was the only disappointment, some things not labelled and vegetable rice had bits of meat in it, toaster didn't work too well either.
    Ann, gb1 night trip
    Exceptional 10.0
    Helpful and attentive staff Lovely room Pool was small but perfectly formed Food - good choice and tasty
    Donna, gb3 night family trip
    Very Good 8.0
    The location is great and it's nice to have a breakfast included. However, the room didn't have a window so felt a little claustrophobic and the tub wasn't cemented down so could be a little dangerous at times. Also, the gym is a joke, so don't look at that as a perk.
    Diana, usTrip with friends

    Silk Queen Hotel, Hanoi

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