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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive, Puerto Morelos

4.5-star4.5 stars
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500, Mexico

Puerto Morelos beachfront property with spa and casino
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Grant amenities and staff. Especially enjoyed the various gym classes Nov. 25, 2019
  • This is my second time staying at the Royalton Cancun Rivera. The first time at the…Apr. 19, 2019

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive, Puerto Morelos

from $355 CAD
  • Suite, 1 King Bed with Sofa bed
  • Suite, Multiple Beds
  • Suite, 1 King Bed
  • Standard Suite, Multiple Beds
  • Suite, Multiple Beds
  • Suite, Multiple Beds
  • Superior Room, 1 King Bed with Sofa bed
  • Standard Suite, Multiple Beds
  • Suite, 1 King Bed with Sofa bed
  • Suite, Multiple Beds
  • Luxury Junior Suite Swim Out
  • Suite, Multiple Beds

What’s around Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive, Puerto Morelos

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Xoximilco - 9.1 mi / 14.7 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Delfines Beach - 14.7 mi / 23.7 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km
  • Crococun Zoo - 9.9 mi / 15.9 km
  • Playa Coral - 10.7 mi / 17.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Key facts

Size

  • 343 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 10 restaurants
  • 5 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Health club
  • Indoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Casino
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Meeting rooms 6
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch plasma TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Zen | Japanese Cuisine - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Taj | Indian Cuisine - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive, Puerto Morelos’s small print

Also known as

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun
  • Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive, Puerto Morelos

  • Does Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive offer free cancellation for a full refund?
    Yes, Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Yes, there's free valet parking.
  • Is there a pool at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    You can check in from 3:00 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Yes, there are 10 onsite restaurants.
  • Is there an onsite casino at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.

Recent reviews

Fabulous 8.6 From 519 reviews

Good 6.0
Hotel is wonderful and relaxing. Diamond Club and butler service are worthless though. You can never find anyone to help and if you do, you have to tip them heavily in order to get anything. The upgrade is not worth the price
us4 night trip with friends
Exceptional 10.0
Trip was amazing. It been far the best vacation i have ever been on. I will be back soon.
myron, us5 night trip
Good 6.0
Constant jackhammering
We stayed in the Hideaway section for a Bachelor party. We reserved 6 rooms with 2 beds each, but upon arriving they only had rooms with 1 bed. This was not at all acceptable but we had no other choice but for a bunch of guys to share beds. Also, the pool at the Hideaway section was undergoing renovations so there was constant jackhammer noise every day we were there. We were very disappointed. The food and service was good.
Salvatore, us3 night trip with friends
Very Good 8.0
Second trip here and we loved it again. High points for us: room was great, we love the hideaway pool, love ocean pointe restaurant (need reservations day prior but well worth it), beach (not the best water but right on the beach and relaxing), Taj restaurant was great, frozen mixed drinks were awesome, gym is excellent. Low points: slower service than in the past (maybe because slow season and not as many employees?), food overall isn’t amazing but it’s really good (benefit of our second visit is that we avoided restaurants we didn’t like and ate primarily at the few we really liked), construction started near the hideaway pool on the 26th and I believe they said it would be for about a month. So it was loud at times. That is really all the negatives I can think of. Overall it was great and really relaxing.
Daniel, us4 night trip

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive, Puerto Morelos

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