Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers

Overview of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
Adults-only beachfront property with spa, near Costa Occidental de Isla Mujeres National Park

8.0/10 Very good

1,021 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 10 restaurants and 5 beach bars
  • 2 poolside bars and 4 bars/lounges
  • 6 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • 3 indoor tennis courts
  • Health club
  • Sauna
For families
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Xoximilco - 12 min drive
  • Cancun Country Club - 16 min drive
  • Crococun Zoo - 17 min drive
  • Ventura Park Cancun - 18 min drive
  • Petempich Bay - 23 min drive
  • Puerto Morelos Beach - 44 min drive
  • Puerto Morelos Town Square - 23 min drive
  • Puerto Morelos Reef - 23 min drive
  • Cancún Underwater Museum (Punta Nizuc) - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Cozumel Intl. Airport (CZM) - 30.6 miles/49.2 km

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only, you can spend time at the beach enjoying beach umbrellas, beach massages, and sun loungers, plus you'll be 0.1 mi (0.1 km) from Costa Occidental de Isla Mujeres National Park. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Gourmet Marche, one of 10 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 5 beach bars, a casino, and a nightclub. Fellow travelers like the helpful staff and restaurant.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 343 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • 10 restaurants
  • 4 bars/lounges
  • 5 beach bars
  • 2 poolside bars
  • 6 swim-up bars
  • Coffee shop
  • Barbecue grills
  • Private dining
  • 24-hour room service

What to do

  • On the beach
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Shopping

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Designer stores on site
  • Casino
  • Full-service spa
  • 3 indoor tennis courts
  • Nightclub
  • 8 casino gaming tables
  • 12 casino slot machines
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 49-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Zen - This restaurant serves dinner only. Open daily.
Hunter Steak House - This restaurant serves lunch only. Open daily.
Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.
Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property accepts credit cards and cash.

Also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Overall score and ratings

8.0

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

Good Bang for Your Buck
Stayed at this property when it was brand new 7 years ago. Coming back now, I can say it has seen some wear, but overall not bad. The food was pretty good and service was decent with plenty of cash tips to go around. Our butlers were Martin and Kohtan. Our best money spent was to upgrade to a swim-up room, which gave us a great spot to hang out since it ended up raining most of our stay. Definitely bring your bug spray - we got eaten alive by mosquitos! Overall I think you get what you pay for and this is a good bang for your buck.
Justine, 3-night trip
Verified Hotels.com guest review

4/10 Fair

This is not an adult only resort. Only a section of the resort is adult only. Fixures in rooms are rusted. Elevator buttons are mis-labled. Pools have broken tiles you need to watch for while your in the pool. No information is posted about opening times for restaurants. Food at restaurants is served cold most of time. For the hibachi you have to wait an hour to make a reservation inorder to get a seat. Beach is basically useless due to how dirty it was. Definitely not a 5 star, 2.5 at best
Mark, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Only thing I didn’t like was there wasn’t any okay to eat after 10. Even though the club at the resort is open there isn’t any food
Janiece, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff was incredibly friendly
Kristin, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

After reading the reviews I was nervous about staying here. Me and my husband stayed March 2-8 and it was amazing. We had a swim up Jesus always made sure we had a drink while we were outside in the pool. The food was very good, my favorites were the Steak house and the Italian restaurant. We only had to wait for a table once and it was after a bunch of spring breakers arrived at the resort, the buffet had a great variety of food and the made to order owlets and crepes were delicious. We didn't not get any big bites. The beach did have sea weed buy with the wind and the waves honestly it's to be expected. Our room attendant was Ericka she did an awesome job. We would see her coming at 8 am and leaving sometimes at 7-8 that night. They work hard and do a great job. We travel alot and this resort was one of the best. Remember your on vacation in the Caribbean in paradise. Enjoy!
Patty, 6-night romance trip
Verified Expedia guest review

6/10 Good

This was our second time at Hideaway, but it will unfortunately be our last. First, the good: 1. The STAFF (those who are there) were wonderful. Every person we encountered gave wonderful service. We thank you for that. 2. The gym is one of the best we've experienced in a resort. Very well-equipped, great selection of classes, if that's your thing. The not-so-good: 1. The resort seemed understaffed, which is perhaps a product of COVID, I have no idea. Very few servers at the pool (the ones who were there were working very hard, doing the best they could). 2. The beds were not very comfortable. 3. Our rooms were cleaned, but they didn't restock anything. Strange, especially to not have plenty of water restocked. Maybe that's part of the environmental awareness. But there were no water fountains or another source of potable water. 4. The BEACH is awful. Seaweed and brown water are your view from the sand. 5. The entertainment staff didn't seem to connect with the guests like we generally experience. Boring activities, hardly anyone really seemed to want to participate in. It might have been better to offer more IN the pool, instead of asking people to leave the pool for ping-pong, etc. 5. The Hideaway is the adults-only portion of the larger resort. NOTE: the only time you do not encounter children and teens is at the Hideaway pool. Every other part of the resort includes children. So just make sure you realize that, before you book it for the adults-only feature.
Bonnie, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Montana, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property amazing
Ariel, 5-night romance trip
Verified Expedia guest review

6/10 Good

I enjoyed watching the sunrise and partial ocean view from The property but the food was not great and the mosquitos were really bad. Also, the humidity inside the room made the sheets feel wet. Other then that everything was just Ok not too bad.
Christina, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

Not a 5-star hotel
- Stayed in the Hideaway section. - Criticism is due to the price and it being marked as a 5-star hotel. The best part of our trip was the weather. The hotel itself was disappointing, not a 5-star hotel. 1. Cleaningness, restaurants had dirty windows, some had dirty/sticky tables/bars, and some of the seating was dirty or had holes in them (sports bar). The pool bar smelled terrible and was sticky. Food on the floor in their most popular restaurant (Zen). The rooms did feel clean. 2. Food, the food was MEDIOCRE. The food had barely any flavor and the quality of it felt extremely poor. I stopped craving food thereafter eating in 3 different places. 3. Alcohol, you better know your alcohol and be specific about what you want. Else, they will use the worst/cheapest generic stuff they have. Mixed drinks were prepared with generic hotel bottles, I ask for a shot of that just to try it, it was disgusting, it burnt from my mouth to my stomach. They were also constantly out of the good stuff. On occasions, I went to specific bars for drinks, only to come back the next day and find out they didn't have the stuff I liked. 4. Friendliness, hit or miss. Some bartenders wouldn't even look you in the eyes, they seem to not want to be there. They care about tips not about your experience. 5. Service, bars were crowded and slow. They need to add employees in popular areas. 6. Beach, much seaweed, can't really go in the water comfortable. Hope they use this to improve it.
3-night trip
Verified Hotels.com guest review