Moon Palace Jamaica – All Inclusive

Photo gallery for Moon Palace Jamaica – All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools
Water park

Overview of Moon Palace Jamaica – All Inclusive

VIP Access

Moon Palace Jamaica – All Inclusive

5.0 star property
Ocho Rios beachfront property with restaurant and beach bar

8.4/10 Very good

1,002 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Main Street, Ocho Rios, Saint Ann
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and 2 swim-up bars
  • 4 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Mystic Mountain - 12 min drive
  • Dunn's River Falls - 13 min drive
  • James Bond Beach - 30 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 24 min drive
  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

About this property

Moon Palace Jamaica – All Inclusive

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a sauna. Additional features at this property include complimentary wireless Internet access, concierge services, and an arcade/game room.. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite..#This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted. Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) In-room liquor dispensers Activities and facilities/equipment All non-motorized water sports are included. Water activities Kayaking Land activities Fitness facilities Volleyball Lessons/classes/games Aerobics Bartending Dancing Water fitness Entertainment Onsite entertainment and activities Access to onsite nightclubs Not included Motorized water sports Sailboats Scuba-diving certification Scuba-diving excursions Scuba-diving lessons Windsurfing Childcare Spa/beauty facilities and services Activities and services offered by independent operators Transportation to offsite activities. Policies: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 11:30 PM. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: No smoking.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 705 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Table tennis
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 3 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Nightclub
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Dining

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

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Frequently asked questions

Overall score and ratings

8.4

Very good

9.1/10

Cleanliness

8.7/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very good

Samuel, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Returnee
Been here a few times now as it is consistent in service; cleaniness and the quaity of food at the restaurants. Thoroughly enjoyed myself again. Plenty to do. I particularly like the location as within a few minutes walk you are in town with the locals and tourists alike.
Jacqueline, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Georgia, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Not what expected the rooms where small I ask to decorate our room for our anniversary wasn’t done, the sodas in the fridge where already open, it was unpleasant for me because every where I go the employees try to sell something up on entry even when leaving I would never return to Moon Palace
Sexy Nerene, 2-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing room
On arriving at 5 pm last Saturday. we were told that our room was not ready. When I queried why 2 hours post check in there was no room, they called housekeeping and one then became available 2 mins later. However, the room they provided had a sliding door that stopped sliding on day 2,. It was stuck. It also had a coffee machine that was missing the holder for coffee( this was rectified later), no bathrobes, a TV that needed tuning, which we did, no fridge(this was rectified later) and no ironing board and a missing clothes line. Considering the cost of the rooms, I was disappointed with so many shortcomings in our room. This was a very different experience from our previous stay and our impression is that the room we were provided was a not a room used generally for guests as it was clearly not fully equipped.
yvette, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Horrible . The requested double took a delay Of 6 hrs getting to bed. Everything down hill from there. I requested an adjustment for the first day to no results and I requested an adjustment on the end with no. I left two days early
Alfred, 3-night trip
Verified Hotels.com guest review

6/10 Good

It was okay
The resort is gorgeous but the food is horrible. Do not take the timeshare presentation because even when you decline it; there’s like 3 other sales people harassing you. Even after you check out.
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The property was excellent in all avenues
PATRICK, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I had an amazing stay, all of the staff were welcoming and nice. The food was delicious. Our experience was a memorable one.
MARY-ANNE, 1-night family trip
Verified Orbitz guest review

4/10 Fair

Dining was limited. Food was not what expected
Christopher, 4-night family trip
Verified Expedia guest review