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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified

Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified

Exterior
Outdoor pool
Outdoor pool
Suite (No Kids Allowed) | Minibar, in-room safe, desk, laptop workspace
Suite (No Kids Allowed) | Living room | 42-inch LED TV with digital channels, TV

Overview of Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Ciputra World Mall

8.8/10 Fabulous

214 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Valet parking
  • Children's pool
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children's pool
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Surabaya (SUB-Juanda) - 37 min drive
  • Surabaya Pasar Turi Station - 25 min drive
  • Surabaya Gubeng Station - 26 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Rumah Makan Ramayana - 4 min walk
  • Soto Madura Wawan - 7 min walk
  • Jamoo - 9 min walk
  • Dewa ~ndaru - 12 min walk
  • Bakwan Kapasari - 12 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified offers an airport shuttle (available 24 hours) for IDR 440220 per vehicle one-way. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, body scrubs, or aromatherapy. An outdoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel. Fellow travelers say good things about the helpful staff and location.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 212 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 8:00 PM
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 60000 per day)

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Grocery/convenience store

What to do

  • Shopping

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • Breakfast costs between IDR 187550 and IDR 200000 for adults, and IDR 93775 and IDR 93775 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 440220 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 600000.0 per night

Parking

  • Valet parking costs IDR 60000 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 5:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified offer free cancellation for a full refund?
Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified?
As of 10 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified on 15 Dec 2022 start from CA $66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 5:00 PM.
Are pets allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified?
Yes, an airport shuttle is available. The charge is IDR 440220 per vehicle one-way.
What are the check-in and check-out times at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified?
You can check in from 2:00 PM - 8:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified and nearby?
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified has a spa and an outdoor pool, as well as a fitness center.
Are there restaurants at or near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified?
Yes, there's an onsite restaurant. Nearby restaurants include Rumah Makan Ramayana (4-min walk), Soto Madura Wawan (7-min walk), and Jamoo (9-min walk).
What's the area around Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified like?
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified is a short 1-minute walk from Ciputra World Mall and 17 minutes' walk from Surabaya Town Square. Travelers say the area is walkable and good for shopping.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.9/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

enjoyed stay
3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Nice comfort stay
Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stephen Chia, 5-night business trip
Verified Hotels.com guest review

6/10 Good

Transit stay
The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Delfin, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Tidak rekomendasi u/ keluarga.
Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Not so good
We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.
Yuki, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sangat nyaman dan nagih
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Quite excellent for room and staff. I was good stay on 1 night.
1-night business trip
Verified Expedia guest review

8/10 Very good

Mulyadi, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nicholas Ren Sheng, 1-night business trip
Verified Hotels.com guest review