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1 room, 2 adults

Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

4-star4 stars
Great for familiesThis property has good facilities for families.
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Pool
Great pool
Service
Fantastic service
Value
Fairly good value for money

Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

from $210 CAD
  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

What’s around Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

Top spots nearby

Recommended by this property

  • Orchard Central (1-minute walk)
  • National Museum of Singapore (11-minute walk)
  • Peranakan Museum (13-minute walk)

Getting around

  • Singapore (SIN-Changi) - 19 min drive
  • Singapore (XSP-Seletar) - 15 min drive
  • Johor Bahru (JHB-Senai Intl.) - 44 min drive
  • JB Sentral - 23 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 14 min walk

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore’s small print

Also known as

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Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 11:00 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Rollaway beds are available for SGD 105.93 per night

    Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Recent reviews

    Superb 9.0 From 1,360 reviews

    Exceptional 10.0
    Thank You Hotel Jen!
    Family of 4, including two small kids. Kids loved the pool and the cookie-delivering robot. Central location made it easy to find quick meals, convenience stores, and groceries. Rooms are modern and clean and our deluxe room had a nice view of the skyline. My only complaint is that the pool is so scenic and serene that it attracts wanna-be Instagram models taking pictures of themselves in awkward poses
    Kyle, cn4 night family trip
    Very Good 8.0
    good hotel for shopping at orchard road, rooms clean and basic and on the smaller side! the highlight of the hotel is the rooftop infinitypool with direct views to the infinity pool!
    Ronaldo Roque, us1 night trip
    Exceptional 10.0
    Enjoyable Stay
    Enjoyed the stay with beautiful city view. Location is fantastic as it brings you to several shopping centres and MRT station without the need to leave the building. The family room is spacious for 2 adults, 1 teenager and 1 child. There is a water/ice dispenser just outside the room which one can refill their water bottle without the need to spend money buying mineral water and also being environmental friendly. There is also a vending machine at every level, bring convenience to guests.
    Florence, sg3 night family trip
    Very Good 8.0
    This is the second time we've stayed here. Great customer service all around. The staff were very courteous and helpful. Great location.
    ie3 night family trip
    Fair 4.0
    Unworthy of rate
    Extremely small room ,wonder if it’s booked through hotel.com so receive 2nd rate preference
    Angela Kim Chen, au3 night trip

    Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

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