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JEN Singapore Orchardgateway by Shangri-La (SG Clean), Singapore

4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central

  • Free WiFi and free parking

Image gallery

  • JEN Singapore Orchardgateway by Shangri-La (SG Clean), Singapore
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean), Singapore
  • Outdoor Pool
  • Outdoor Pool
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean), Singapore
JEN Singapore Orchardgateway by Shangri-La (SG Clean), Singapore. Image 1 of 63
1 / 63JEN Singapore Orchardgateway by Shangri-La (SG Clean), Singapore
277 Orchard Road, Singapore, 238858, Singapore
9.2.Superb.
  • All Great with exception of a poolside hamburger which was quite $15 and a bit terrible.…

    Jan. 23, 2020

  • Great location on the MRT. Getting a club class room was worthwhile and as they put on an…

    Dec. 25, 2019

See all 1,072 reviews

Official standards

This property advises that it adheres to SG Clean (Singapore) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Transportation options
Convenient
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 499 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk
  • Peranakan Museum - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

Location

277 Orchard Road, Singapore, 238858, Singapore
  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk

What’s around

Landmarks

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk
  • Peranakan Museum - 20 min walk

Getting around

  • Changi Airport (SIN) - 21 min drive
  • Singapore (XSP-Seletar) - 16 min drive
  • Senai International Airport (JHB) - 51 min drive
  • JB Sentral - 51 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 13 min walk

At a glance

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • The government of SG has mandated which hotels can accept leisure bookings

Special check-in instructions

Front desk staff will greet guests on arrival. JEN Singapore Orchardgateway by Shangri-La (SG Clean) advises that they will automatically enroll guests, with check-in from January 1, 2021, to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Terrace

Accessibility

  • In-room accessibility

Languages Spoken

  • Chinese
  • English
  • Japanese
  • Korean
  • Malay

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

Small print

Also known as

  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Hotel Jen Orchardgateway
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri La
  • Jen Orchardgateway Singapore
  • JEN Singapore Orchardgateway by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway Shangri-La

Optional extras

Rollaway beds are available for SGD 105.93 per night

Buffet breakfast is offered for an extra charge of SGD 35.31 per person (approximately)

Babysitting/childcare is available for an extra charge

Policies

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 11:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Makan at Jen offers international cuisine, pool views, and poolside dining. Nearby restaurants include Freshly Baked (3-min walk), Joie by Dozo (4-min walk), and Killiney Kopitiam (4-min walk).
  • No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) has 2 bars and an outdoor pool, as well as a 24-hour health club and a spa tub.
9.2.Superb.
  • 10.0.Exceptional

    Nice place, right on Orchard road and above a mall so all the shopping and eating places you need.

    Fred, 3 night family trip, Dec. 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    There is nothing that you do not like with Jen. Very nice hotel, fantastic location in the heart of the downtown Singapore, very good service, and very friendly stuff.

    4 night family trip, Dec. 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location. Attached to a shopping mall and the MRT. Pool had a great view and was very refreshing after sightseeing for the day!

    5 night family trip, Nov. 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The room was spacious and everything was well designed. Everything was clean and bright. Would definitely stay there again.

    2 night romance trip, Nov. 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean hotel in good location. Also enjoy the pool if you get the chance!

    1 night romance trip, Nov. 14, 2019

    Verified Expedia guest review

  • 6.0.Good

    On the good side, the room has a very good view on the city and the pool was great too. On the bad side, the room had bad design and we had troubles with a few things like power sockets not working, the safe not working when we arrived and the pillows were particularly uncomfortable.

    3 night romance trip, Oct. 18, 2019

    Verified Expedia guest review

  • 6.0.Good

    Liked the location & the amenities at Hotel Jen What needs improvement is staffs friendliness especially at reception desk. In the whole 7 nights we stayed there only one person said hello on our daily in/out journey. The luggage staff however on the ground level were amazing & always friendly (they might be great models for the the reception staff. The pool staff could have been more customer focused as well. Not welcoming & didn’t advise guests of any happy hours or anything—one had to ask. As well there were towels & food/dishes left out for long periods of time. No one took initiative to keep busy & pick these things up. Some of the good was not good value on pool side (eg the 3 dip—barely had a teaspoon of each kind of dip). As well the pool should have done better communication about toddlers & which pool they should be in & MUST wear swim diapers. There were no such signs to be found or nothing written anywhere. This should be improved upon. I must say we were disappointed having stayed at other shrangralas on the customer service level in particular. Room was fine, beds very comfortable

    Dee, 6 night romance trip, Aug. 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very central, easy access to MRT, great pool and we'll balanced breakfast buffet choices.

    5 night romance trip, Mar. 6, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Great location! Amazing roof top pool!

    1 night trip, Nov. 11, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice stay

    Was a birthday family stay. Hotel have do the special arrange of sending a slice of cake up for celebration as well as free upgrade for a nice view. Con: hotel should have check all room should have bath robe before Guess check in

    Jennifer, 1 night family trip, Mar. 19, 2020

    Verified Hotels.com guest review

See all 1,072 reviews