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All properties in Playa del Carmen, Quintana Roo, Mexico

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

5-star beachfront hotel with spa, near Quinta Avenida

  • Free WiFi
From
$258 CAD

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1a Avenida esquina Calle 26, Playa del Carmen, 77710, QROO, Mexico
8.8.Fabulous.
  • Location, design, gym - excellent. Housekeeping room for improvement Food wise more…

    Feb. 14, 2020

  • Swimming pool all spread out facing the ocean. Grandkids enjoyed swimming in the pool as…

    Feb. 13, 2020

See all 632 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Convenient
Safe
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 314 guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • 4 outdoor pools

For families

  • Free cribs/infant beds
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (surcharge)

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Xcaret Eco Theme Park - 6.7 mi / 10.8 km
  • Xplor Theme Park - 7.7 mi / 12.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Partial Ocean View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Queen Beds, Ocean View
  • Room, 2 Queen Beds, Oceanfront
  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Grand, Suite, 1 King Bed
  • Suite (Plunge Pool)
  • Club Room, 1 King Bed (Swim up)
  • Club Room, 2 Queen Beds (Swim Up)
  • Room, 2 Queen Beds, Partial Ocean View
  • Room, 2 Queen Beds, Accessible (Shower)
  • Club Room, 1 King Bed
  • Club Room, 1 King Bed, Ocean View
  • Club Room, 2 Queen Beds, Ocean View
  • Executive Suite, 1 King Bed
  • Room, 1 King Bed (Mini Pool)
  • Room, 2 Queen Beds (Mini Pool)
  • Club Room, 1 King Bed, Partial Ocean View
  • Club Room, 2 Queen Beds, Partial Ocean View
  • Presidential Suite

Location

1a Avenida esquina Calle 26, Playa del Carmen, 77710, QROO, Mexico
  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Xcaret Eco Theme Park - 6.7 mi / 10.8 km
  • Xplor Theme Park - 7.7 mi / 12.5 km
  • Maroma Beach - 10.7 mi / 17.3 km
  • Cozumel Museum - 21.1 mi / 33.9 km
  • Xel-Há Park - 30.2 mi / 48.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation. Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 1 per room (up to 49 lbs)
  • Pets must be supervised
  • Food and water bowls and off-leash area available
  • Pet sitting services offered

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (USD 15 per day)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 47-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Not included
  • Gratuities

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Sushi "n" Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Recreation

On Site

  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Small print

Also known as

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen
  • Hyatt Del Carmen Del Carmen
  • Grand Hyatt Playa Del Carmen Resort Hotel
  • Grand Hyatt Playa Del Carmen Resort Playa del Carmen
  • Grand Hyatt Playa Del Carmen Resort Hotel Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 15 per day

Rollaway beds are available for USD 55.0 per night

Full breakfast is offered for an extra charge of USD 30 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 100 per pet, per stay

Service animals exempt from fees

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

Parking height restrictions apply.

Guests must contact this property in advance to reserve cribs/infant beds.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 35 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Hyatt Playa Del Carmen Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 15 per day.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 49 lbs per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees. Dog exercise areas, pet-sitting services, and food and water bowls are available.
  • You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, Japanese cuisine, and ocean views. Nearby restaurants include Fisheria (3-min walk), El Mediterraneo Restaurant (3-min walk), and Romagna Mia (3-min walk).
  • Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Grand Hyatt Playa Del Carmen Resort also has 2 bars, a 24-hour fitness center, and spa services, as well as an arcade and a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Great location, amazing staff! The Grand Club breakfast and happy hour was just what we needed.

    4 night family trip, Feb. 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great building and location. Staff are excellent. The 35$ per day resort fee surprised me as Expedia hadn’t mentioned it to me

    Rhod, 10 night romance trip, Jan. 15, 2020

    Verified Expedia guest review

  • 2.0.Poor

    This hotel is terrible. A beach club next door to it blasts dance music all day, bikini-clad female and male dancers, included. The room we were given had a a balcony with an ocean view which vibrated to the beat. Even inside the room, we couldn't escape the noise. Good luck relaxing at the beach, the music is louder there. No amount of good service and beautiful architecture can make up for the noise. Why Hyatt allowed this to happen is a mystery. Never again!

    7 night family trip, Dec. 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I liked that the property was close to all shops and restaurants and beach front. What i didnt like was all the extra fees and charges at check out for services.after we had payed in full for the hotel.

    Tania, 3 night romance trip, Oct. 25, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The ocean view is fantastic! The beach is too close

    3 night family trip, Aug. 22, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Perfect location beach crowded and small rooms lovely but prices if not all inclusive are a bit high service and staff are very helpful and go out of their way to make sure you are happy. Not a good hotel if you have a mobility problem lots of stairs to beach and restaurants but all in all a wonderful place and well worth the price.

    Lynn, 7 night romance trip, Mar. 24, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Likes: great buffet breakfast at La Cocina, The Grill restaurant has excellent food (but fairly expensive), comfortable beds, clean beach and pools, generally very helpful and nice staff, great location close to 5th Avenue Dislikes: room floor is not suitable for children who crawl or learning to walk, staff could not always understand my queries due to language difficulty (fairly rare)

    7 night family trip, Mar. 18, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Service at the pool was slow, many time we would place our order and they would totally forget about it,

    7 night family trip, Mar. 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved the way the chairs were around the pool felt like no matter the seat it was a great one.

    Sherri, 4 night family trip, Feb. 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This was my second time back in grand hyatt . Everything was great!

    5 night romance trip, Jan. 24, 2019

    Verified Expedia guest review

See all 632 reviews