Chic & Town Luxury Rooms, Rome

First off, don't let the picture or the "Luxury" word fools you....I did. I booked a room from Chic & Town over a months ago and (at the time of booking) felt I paid a premium price because of the picture and the name "Luxury Room". I was shock when I saw the very small room that I can't walk to the bathroom without turning sideway pass the bed....But the hotel won't let me cancel the reservation since the room was already paid for and cancellation time passed. Contacted Hotel.com but they couldn't do nothing neither. So I ended up staying here for 2 uncomfortable nights. What kind of hotel that won't let their client cancel the reservation when the room was not the same as the one booked ? As a comparison, this about 100 sq.ft.room was 1.5 time the price of a nearby room of Londra &Cargill Hotel...with more then twice the space. Anyway, beware when booking this hotel.

Excellent place just a bit noisy with thin walls

Notre chhambre était assez vaste mais pour y arriver il faut passer par les escaliers, ascenseur puis escaliers donc pas de confort pots des gens avec des maux de pieds ou avec de grandes valises...dommage

Perfect location, lovely spacious room.

Although a good location, the pictures and description presented by this hotel is misleading. Given two hotels use different floors of the same building it is a bit of a rabbit warren finding the rooms which are basic and decorated frugally. After contacting the hotel directly with a request for a twin bed room we arrived to be shown a pokey 'cupboard' right across from reception. The double bed was wedged between two walls and you needed small stepladders to climb into it and yes these were provided for your use. After asking for another room, the staff argued about the booking and then went of to consult a manager. There ensued a Roman debacle. Raised voices, arms flailing and high drama. After twenty minutes we were presented with another option. A king bed room was available, and a twin bed room would open up the next day. Later that afternoon, the manager rang to tell us that a mistake was made and the twin room was not available for the next day. We were happy enough with the king bed and although the room small and sparse,it was comfortable. The following day, while out of Rome on a day excursion, I received an email to say the twin bed room was available and could we bring our luggage down for the change. NO THANKS....we just wanted to get on with our holiday. It might be time for Chic and Town Luxury Rooms to consider the appropriate customer interactions. We really just wanted smooth entry to a room which we had asked for rather than a lengthy debate.