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Alpenhotel Fleurs de Zermatt, Zermatt

4-star ski-in/ski-out hotel with spa, near Zermatt-Furi Gondola

  • Free buffet breakfast and free WiFi
From
$289 CAD

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Unterer Mattenweg 41, Zermatt, 3920, VS, Switzerland
9.0.Superb.
  • Amazing hotel

    Sep. 9, 2021

  • View of the Matterhorn from the room.

    Aug. 29, 2021

See all 151 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Walkable
Shopping
Convenient
Safe

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 38 smoke-free guestrooms
    • Daily housekeeping
    • Ski-in/ski-out access
    • Full-service spa
    • 1 indoor pool and 1 outdoor pool
    • Ski storage

    For families

    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries
    • Terrace
    • Daily housekeeping

    What’s around

    • Zermatt-Furi Gondola - 19 min walk
    • Charles Kuonen Suspension Bridge - 3.8 mi / 6.1 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Single Room, Mountain View
    • Classic Double Room, Mountain View
    • Double Room, Mountain View (Style)
    • Deluxe Double Room (Parterre)
    • Deluxe Double Room, Balcony, Mountain View (Matterhorn)
    • Junior Suite, Balcony, Mountain View (Matterhorn)
    • Family Room, 2 Bedrooms, Balcony, Mountain View
    • Double Room, Accessible (Parterre)

    What’s around

    Landmarks

    • Zermatt-Furi Gondola - 19 min walk
    • Charles Kuonen Suspension Bridge - 3.8 mi / 6.1 km

    Getting around

    • Geneva International Airport (GVA) - 162 min drive
    • Sion (SIR) - 82 min drive
    • Zermatt (QZB-Zermatt Train Station) - 4 min walk
    • Zermatt Station - 4 min walk
    • Zermatt Gornergratbahn Station - 5 min walk
    map
    See on map
    Unterer Mattenweg 41, Zermatt, 3920, VS, Switzerland

    At a glance

    Hotel size

    • This hotel has 38 rooms

    Arriving/leaving

    • Check-in time 3:30 PM-11 PM
    • Check-out time is 11 AM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.
    The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • No onsite parking

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free buffet breakfast daily
    • Bar/lounge

    Things to do

    • Helicopter/airplane tours on site
    • Hiking/biking trails on site
    • Ice skating on site
    • Mountain biking on site
    • Bicycle rentals nearby
    • Ski lessons available nearby
    • Ski equipment rental shops nearby
    • Cross-country skiing nearby
    • Downhill skiing nearby
    • Sledding nearby
    • Snowboarding nearby
    • Snowshoeing nearby

    Working away

    • Business center
    • Number of meeting rooms - 1
    • Conference space
    • Conference space size (feet) - 388
    • Conference space size (meters) - 36
    • Conference center

    Services

    • Front desk (limited hours)
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Terrace
    • Library

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible spa
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible lounge
    • Grab bar - near toilet

    Languages Spoken

    • Bulgarian
    • Croatian
    • English
    • French
    • German
    • Italian
    • Polish
    • Portuguese
    • Russian
    • Serbian
    • Turkish

    In the room

    Home comforts

    • Espresso maker
    • Bathrobes
    • Slippers

    Sleep well

    • Hypo-allergenic bedding available
    • Turndown service
    • Premium bedding

    Freshen up

    • Private bathroom
    • Free toiletries
    • Hair dryer

    Be entertained

    • 39-inch flat-screen TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Fleurs Vita has 2 treatment rooms. Services include hot stone massages, sports massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

    The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

    Dining

    Matterhorn Lounge - Onsite bar.

    Recreation

    On Site

    • Fitness facilities
    • Health club
    • Sauna
    • Steam room
    • Helicopter/airplane tours on site
    • Hiking/biking trails on site
    • Ice skating on site
    • Mountain biking on site

    Nearby

    • Bicycle rentals nearby
    • Ski lessons available nearby
    • Ski equipment rental shops nearby
    • Cross-country skiing nearby
    • Downhill skiing nearby
    • Sledding nearby
    • Snowboarding nearby
    • Snowshoeing nearby

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges by the property at check-in or check-out:

    • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

    Children and extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Cribs/infant beds are available for CHF 60 per night
    • Rollaway beds are available for CHF 80 per night

    Pool, spa, and gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pool access available from 7:00 AM to 9:00 PM
    • The seasonal pool is open from January to December
    • Children under 12 years old are not allowed in the spa without adult supervision

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Alpenhotel Fleurs Zermatt Hotel
    • Alpenhotel Fleurs Hotel
    • Alpenhotel Fleurs Zermatt
    • Alpenhotel Fleurs
    • Alpenhotel Fleurs de Zermatt Hotel
    • Alpenhotel Fleurs de Zermatt Zermatt
    • Alpenhotel Fleurs de Zermatt Hotel Zermatt

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Alpenhotel Fleurs de Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Sorry, there's no onsite parking at Alpenhotel Fleurs de Zermatt.
    • Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:30 PM - 11 PM. Check-out time is 11 AM.
    • Yes. Nearby restaurants include Restaurant Walliserstube (4-min walk), Rosstall (4-min walk), and Chez Heini (5-min walk).
    • During the winter, enjoy onsite recreation like ice skating and return when the snow melts for mountain biking and hiking. Additional recreation onsite includes helicopter/airplane tours. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Alpenhotel Fleurs de Zermatt also has a seasonal outdoor pool and a sauna, as well as a steam room.
    9.0.Superb.
    • 10.0.Exceptional

      Amazing hotel - highly recommended.

      Amazing stay in Zermatt. Great hotel with top star service + hotel staff very attentive. The free afternoon cakes are to die for. The rooms are super clean and allergy free

      Stan, 3 night trip with friends, Aug. 4, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Wonderful

      Wonderful 😃 staff very friendly 😃

      lydia, 3 night family trip, Jul. 23, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      One of the best Ski Towns hotel I ever had!

      We moved to the hotel after a so-so experience in another hotel in Zermatt. With the same cost, we got a completely different grade hotel. This hotel is amazingly suprising in all aspects - The SPA is amazing (and I have been to some) and included in room charge. They have 5pm Coffee and Cake time. The rooms are great and spacious. One of the best Ski Towns hotel I ever had.

      SHAY, 1 night family trip, Jul. 23, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Highly recommended

      Amazing breakfast, very helpful, competent and nice staff, very nice spa and pool, good location close to train station. We will return for sure.

      roxana, 4 night trip, Jan. 1, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excelente sitio nos encantó la atención el lugar piscina sauna la comida todo está muy rico

      María José, 3 night trip, Dec. 18, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      outstanding.

      Excellent hotel. We will definitely stay here again.

      Mario, 1 night trip, Sep. 4, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      We had a fabulous stay here at Fleurs de Zermatt! The facilities are very clean, updated, and beautiful. Service was excellent. We especially loved the huge breakfast buffet (with unlimited specialty coffee drinks!), the lovely views, awesome location, ski room with heated lockers, and fabulous spa and pool area. This was our first time to Zermatt-- but if we ever return, I don't even want to look for a different hotel. We were extremely satisfied!

      Cyndi, 6 night romance trip, Feb. 22, 2020

      Verified Expedia guest review

    • 4.0.Fair

      You are greeted at reception with a sign that says no food or drink in the rooms and a fine of 500 Swiss if you disobey. This isn’t a youth hostel. We asked reception to check if the room was free at 3pm on arrival (which it was) rather than check in at 3.30 as we had guests who had travelled long haul. Reception and the management refused to check with house keeping so we had to wait in the lobby when we knew the room as ready to be occupied. Never had this attitude in my life. Great shame that a nice hotel is ruined by rules and bad attitude. Breakfast staff were great and the older staff on reception were fine but this is a hotel run for the convenience of management not guests

      7 night trip, Feb. 13, 2020

      Verified Expedia guest review

    • 6.0.Good

      Good hotel (if you like being treated as child)

      First, I will start with the good bits... The hotel is conveniently located about 5-7 minutes walk from the train station and just outside of the main Zermatt High Street so its quiet. Our room was large with a view of the Matterhorn. The bed was comfortable and there was plenty of storage in the room. As for the bad bits, the room is so very hot and the only option to cool it down was to leave the balcony door open. This could be a problem in bad weather. Second, the breakfast was poor and so we skipped it after the first morning. Now the childish part... my wife and I were celebrating so we called reception to request champagne flutes but were promptly told there was no drinking in the room but we could enjoy it in their lobby instead. We found this incredibly odd but continued on with our night. Upon checking out, we noticed a small sign that says "No food, snacks or drinks in the room! FINE 500CHF." I have never seen such an absurd rule at any hotel not to mention a ridiculously high fee. Additionally, the rule was never mentioned at the time of booking or upon check-in. It seemed their "rule" was purposely not mentioned in order to earn additional fees at an already expensive hotel. For that, I would not stay here again as I'm capable of having a glass or snack in my room without spilling like a child.

      Brian, 2 night trip, Feb. 6, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      This place is very nice and modern. The staff spoke English and very accommodating to me as I was a solo traveler and did not know where to go for skiing. My room was very nice and my view each morning was breathtaking. I will definitely be staying here again.

      3 night trip, Jan. 23, 2020

      Verified Orbitz guest review

    See all 151 reviews