Supposed to be able to check in between 1 and 5 pm, no-one arrived till 10 to 2, two groups of us waiting over 30 minutes. Not given chance to use lift had to carry bags to third floor(we are both 70) not made to feel welcome, just keys thrust at us. These didn't work well and no-one around after five if you couldn't get them to work, we found people who had been sitting waiting for someone else to help as couldn't get in. No water in room. Bed clean and comfortable, not good towels, poor shower. Lady serving breakfast was lovely but the meal was very portion controlled, carton of juice, yoghurt, croissant and small roll, no chance of second coffee or even water with breakfast. View from room and from breakfast roof was good and position of hotel fine. Just don't expect a welcome or any help with information. Unlike any other places we have stayed in Sicily.