Sheraton Grand Xishuangbanna Hotel

Photo gallery for Sheraton Grand Xishuangbanna Hotel

Primary image
Indoor pool, 10 outdoor pools, open 8:00 AM to 10:00 PM, free cabanas
View from room
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe

Overview of Sheraton Grand Xishuangbanna Hotel

Sheraton Grand Xishuangbanna Hotel

4.5 star property
Riverfront hotel in Jinghong with spa and safari

8.6/10 Fabulous

13 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is CA $157
Price available on 10/16/2022
Map
No.1 Yuntou Road, Gasa Town, Jinghong, Xishuangbanna Dai, Yunnan, 666109
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 10 outdoor pools and indoor pool
  • Breakfast available
  • Free children's club
  • 24-hour health club
  • Outdoor tennis court
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Massage/treatment rooms
For families
  • Free cribs/infant beds
  • Supervised childcare
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Refrigerator

Choose dates to view prices

About this area

What's nearby

  • In Jinghong

Getting around

  • Jinghong (JHG-Xishuangbanna) - 9 min drive
  • Airport shuttle (surcharge)

About this property

Sheraton Grand Xishuangbanna Hotel

4.5-star luxury hotel revitalized in 2018 and located in the heart of Jinghong
Game and wildlife viewing, a roundtrip airport shuttle, and a poolside bar are just a few of the amenities provided at Sheraton Grand Xishuangbanna Hotel. Indulge in a massage, a facial, and a body scrub at Shine Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature Chinese cuisine and a poolside location. Enjoy the 24-hour health club, as well as activities like volleyball and hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities such as a grocery/convenience store and a terrace.
You'll also find perks like:
  • 10 outdoor pools and an indoor pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a safari, and an outdoor tennis court
  • An electric car charging station, a front desk safe, and concierge services
Room features
All 326 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Extra amenities include:
  • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with rainfall showers and deep soaking tubs
  • 48-inch TVs with cable channels
  • Balconies, refrigerators, and heating

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 326 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Supervised childcare
  • Free children's club

Pets

  • Pets stay free
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle from 8:30 AM to 10:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare
  • Grocery/convenience store
  • Children's menu

What to do

  • Tennis
  • Volleyball
  • Hiking/biking trails
  • Safari
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour health club
  • 10 outdoor pools
  • An indoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • IPod docking station
  • 48-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Slippers
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Shine Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Yue - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Feast - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Red Basil - This poolside restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per stay

Optional extras

  • Breakfast costs between CNY 138 and CNY 160.9 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for CNY 380.0 per stay
  • Airport shuttle service for children up to age 10 costs CNY 0

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Sheraton Grand Xishuangbanna Hotel Jinghong

Frequently asked questions

Does Sheraton Grand Xishuangbanna Hotel offer free cancellation for a full refund?
Yes, Sheraton Grand Xishuangbanna Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Grand Xishuangbanna Hotel?
As of 30 Sept 2022, prices found for a 1-night stay for 2 adults at Sheraton Grand Xishuangbanna Hotel on 16 Oct 2022 start from CA $157, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Grand Xishuangbanna Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Grand Xishuangbanna Hotel?
Yes, there are 10 outdoor pools, an indoor pool, and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Sheraton Grand Xishuangbanna Hotel?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at Sheraton Grand Xishuangbanna Hotel?
Yes, there's free self and valet parking. Parking spots may be limited. Free RV/bus/truck parking and electric vehicle charging are available.
Is airport shuttle service offered by Sheraton Grand Xishuangbanna Hotel?
Yes, an airport shuttle is available from 8:30 AM to 10:00 PM on request. The charge is CNY 600 per vehicle one-way.
What are the check-in and check-out times at Sheraton Grand Xishuangbanna Hotel?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sheraton Grand Xishuangbanna Hotel and nearby?
Have fun with onsite activities such as hiking, and improve your game on the tennis courts. Additional recreation onsite includes volleyball, game viewing, and a safari. Indulge in a treatment at the spa and enjoy a swim in one of the 10 outdoor swimming pools. Sheraton Grand Xishuangbanna Hotel also has an indoor pool and a 24-hour health club, as well as spa services and a garden.
Are there restaurants at or near Sheraton Grand Xishuangbanna Hotel?
Yes, there are 3 onsite restaurants, featuring alfresco dining, Chinese cuisine, and garden views. Nearby restaurants include Foguang Yuan (5.1 mi), Forest Cafe (5.4 mi), and Golden Banna (5.7 mi).
Does Sheraton Grand Xishuangbanna Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Sheraton Grand Xishuangbanna Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sheraton Grand Xishuangbanna Hotel like?
Sheraton Grand Xishuangbanna Hotel is located on the waterfront in Jinghong. Popular attractions include Mandai Buddhist Temple, which is 16 minutes away by car.

Overall score and ratings

8.6

Fabulous

9.1/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.5/10

Property conditions & facilities

7.3/10

Eco-friendliness

10/10 Exceptional

Very Memorable Experience
We were pleasantly surprised by their hot springs and dinner bbq that they offer. The service is great, we were celebrating our Anniversary during our stay and they made it very memorable with a surprise waiting for us in our room. A very memorable stay and a place I would recommend to our friends and to anyone looking to relax whilst in Xishuangbanna.
Mario, 2-night trip
Verified Hotels.com guest review

8/10 Very good

PAUL, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Very helpful personnel. Beautiful hotel setting. Large rooms. Delicious breakfast.
3-night trip
Verified Orbitz guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel at Banna
Extremely friendly staff. Top notch facility. Hot spring hot tub at the hotel. Location is a bit far away from other places. The hot spring smell maybe a bit bothersome at the beginning.
3-night trip
Verified Expedia guest review

6/10 Good

天候
天候に恵まれず、外での観光が殆どできなかったのは残念です。そういった場合に何かお勧めできるアトラクションの紹介などあれば良かったと思います。ホテル周辺には食事するところがなく、ホテル内だけの食事となったことも残念な点です。
3-night trip
Verified Hotels.com guest review

8/10 Very good

まずまず
シェラトンだが、そこまでの快適さはないと思う。
eizo, 5-night trip
Verified Hotels.com guest review

6/10 Good

不符合万豪该有的标准
早餐真的是太一般了 可颂应该是前一天的 都没有加热 口感不酥脆 果汁也不是鲜榨果汁 都是瓶装饮料 还有housekeeping服务也太随意了,打扫完都不更新洗发水沐浴露
2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

sihjie, 4-night trip
Verified Hotels.com guest review