Choose dates to view prices

Hotel Sueno Maya

Photo gallery for Hotel Sueno Maya

Exterior
Room, 1 Double Bed, Balcony, Ocean View | View from room
Room, 1 Double Bed, Balcony, Ocean View | View from room
Room, 1 Double Bed, Balcony, Ocean View | Free WiFi, bed sheets
Room, 1 Double Bed, Balcony, Ocean View | Free WiFi, bed sheets

Overview of Hotel Sueno Maya

Hotel Sueno Maya

2.0 star property
City-center hotel within easy reach of Norte Beach

8.2/10 Very good

177 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Air conditioning
Map
Av. Fco. I. Madero Lt. 12, Mza. 24 Col. Centro, Isla Mujeres, QROO, 77400
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • Air conditioning
  • Front desk safe
  • Limited hour front desk

Room options

About this area

What's nearby

  • Heart of Isla Mujeres
  • Norte Beach - 6 min walk
  • Ultramar Ferry Puerto Juárez - 96 min drive
  • Cancun Mall - 98 min drive
  • Puerto Cancun Marina Town Center - 100 min drive
  • Plaza Las Americas - 100 min drive
  • Playa Tortugas - 104 min drive
  • Langosta Beach - 106 min drive
  • Tortuga Beach - 108 min drive
  • Cancun Convention Center - 114 min drive
  • Forum Beach - 114 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 126 min drive

Restaurants

  • Loncheria El Poc Chuc - 3 min walk
  • Q Bravo - 3 min walk
  • Picus - 3 min walk
  • Qubano - 3 min walk
  • Angelo - 3 min walk

About this property

Hotel Sueno Maya

Hotel Sueno Maya puts you 0.3 mi (0.5 km) from Norte Beach. The central location and comfortable guestrooms get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 18 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - 9 PM
  • Express check-out available
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9:00 AM - 5:00 PM
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

What to do

  • Beach nearby

Services

  • Front desk (limited hours)

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Handrails in stairways
  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Housekeeping (on request)

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts cash.

State tax ID - IVA

Also known as

Hotel Sueno Maya Isla Mujeres
Hotel Sueno Maya
Sueno Maya Isla Mujeres
Sueno Maya
Hotel Sueno Maya Hotel
Hotel Sueno Maya Isla Mujeres
Hotel Sueno Maya Hotel Isla Mujeres

Frequently asked questions

Does Hotel Sueno Maya offer free cancellation for a full refund?
Yes, Hotel Sueno Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Sueno Maya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Sueno Maya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Sueno Maya?
Sorry, there's no onsite parking at Hotel Sueno Maya.
What are the check-in and check-out times at Hotel Sueno Maya?
You can check in from 3 PM - 9 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Hotel Sueno Maya?
No, this hotel doesn't have a casino, but PlayCity Casino (8.4 mi) and Royal Yak Casino and Sports Book (9.3 mi) are both nearby.
What is there to do at Hotel Sueno Maya and nearby?
Recommended spots to visit include Norte Beach (6-min walk) and Garrafon Natural Reef Park (15-min walk), along with Punta Sur (4.5 mi) and Mujeres Beach (6.1 mi).
Are there restaurants at or near Hotel Sueno Maya?
Yes. Nearby restaurants include Loncheria El Poc Chuc (3-min walk), Q Bravo (3-min walk), and Picus (3-min walk).
What's the area around Hotel Sueno Maya like?
Hotel Sueno Maya is in the heart of Isla Mujeres, a short 6-minute walk from Norte Beach and 5 minutes' walk from Isla Mujeres Ferry Terminal. The local area is central and popular for its beaches.

Overall score and ratings

8.2

Very good

8.4/10

Cleanliness

8.3/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.3/10

Eco-friendliness

10/10 Exceptional

Super
Hector, 2-night family trip
Verified Expedia guest review

4/10 Fair

Eduardo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Asaf, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Olavo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great value for the $$$
Michelle, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Always someone at front desk. Always hot and cold drinking water available . Easy access to beach, bars,stores, resturants and dive shop.
Alberto, 3-night trip
Verified Expedia guest review

10/10 Exceptional

it was nice no problems close street parking
Angie, 2-night trip
Verified Orbitz guest review

4/10 Fair

Disapointed. The bed was infested with so many small little ants that we believed to be bad bugs but we figured out were small tiny ants. There was not hot water. When we asked about we didn't get any answer. I asked the girl in front desk that we didn't have hot water and if was anyone fixing-the answer was: I don't know. I don't think so. She was bothered by us asking because she was chatting on the phone and laughing. Very weird place. A mistake from our part in the beautiful Isla Mujeres.
Genci, 2-night romance trip
Verified Expedia guest review

6/10 Good

Brian, 7-night trip
Verified Expedia guest review

6/10 Good

Great location, room and service not so great
We stayed in the basic room - so I do want to point out we saw other rooms that looked so much nicer than ours, with kitchens etc. However our room really was old and needed some love. The bed was super comfy, AC worked really well, internet was good enough. It is in an amazing location, just a minute walk from the very natural beach with lots of waves where you can watch sunrise. And you have all the restaurants and playa Norte all in less than 10 mins. The only two real negatives were the bathroom has a smell of stale water/sewage coming from the shower drain and we stayed for 6 days and never once did anyone clean our room. It was too expensive considering these negatives… however to give context- the island is pretty expensive so I am image we might have felt like that at any place.
janina, 6-night trip
Verified Hotels.com guest review