This is a multi-site rooming service with no actual person on-site, which wasn't clear from the write-up. Our room was cold, and it would be a big bother to get anyone to help with this. Breakfast is a couple of blocks away, which is ok if its nice, but a drag if its raining. People are very nice, but the whole thing is a big disorganized (pretty long wait to check in etc.), which is not a great thing with a multi-site property, which is a challenge to manage to begin with.