Hotel NEO+ Penang by ASTON

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Outdoor pool
Outdoor pool
Outdoor pool
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Overview of Hotel NEO+ Penang by ASTON

Hotel NEO+ Penang by ASTON

3.5 star property
3.5-star hotel with outdoor pool, near Hin Bus Depot Art Centre

7.8/10 Good

762 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $36
Price available on 07/26/2022
Map
68 Jalan Gurdwara, George Town, Penang, 10300
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Self-serve laundry
  • Meeting room
  • Concierge services
For families
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • In Downtown George Town
  • KOMTAR - 2 min walk
  • Padang Kota Lama - 29 min walk
  • Gurney Drive - 31 min walk
  • Prangin Mall - 1 min drive
  • Kapitan Keling Mosque - 3 min drive
  • Pasar Chowrasta - 2 min drive
  • Cheong Fatt Tze Mansion - 8 min drive
  • Pinang Peranakan Mansion - 3 min drive
  • Fort Cornwallis - 8 min drive
  • Penang City Hall - 8 min drive

Getting around

  • Penang Intl. Airport (PEN) - 27 min drive
  • Penang Sentral - 28 min drive

About this property

Hotel NEO+ Penang by ASTON

Hotel NEO+ Penang by ASTON puts you 0.1 mi (0.2 km) from KOMTAR and 1.5 mi (2.4 km) from Padang Kota Lama. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the fitness center for a workout, you can unwind with a drink at the bar/lounge. Also, this hotel is 1.6 mi (2.6 km) from Gurney Drive and 4.3 mi (6.9 km) from Penang Hill. Fellow travelers like the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Temperature checks available for guests
This information is provided by our partners.

At a glance

Hotel size

  • 196 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Taking the kids

  • Children stay free

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage

Facilities

  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator

Languages spoken

  • English
  • Malay

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Lemongrass - Onsite restaurant.
Art and Soul Cafe - Onsite café.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 31.80 for adults and MYR 16 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for MYR 90.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and temperature checks are available to guests.

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Hotel NEO Penang George Town
NEO Penang
Hotel NEO+ Penang George Town
NEO Penang George Town
Hotel NEO+ Penang
Neo Penang By Aston
Hotel NEO+ Penang by ASTON Hotel
Hotel NEO+ Penang by ASTON George Town
Hotel NEO+ Penang by ASTON Hotel George Town

Frequently asked questions

Overall score and ratings

7.8

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.3/10

Eco-friendliness

2/10 Poor

Not satisfied
We had booked 3 rooms for 6 adults and when we arrived for check in at 4.10 pm only one room was ready. The receptionist gave us the room key asked us to rest for 20 minutes while waiting for 2 more rooms to be cleaned. Not 20 minutes to wait but 2 hours more to tidy up the 2 rooms. Upon getting the rooms key, unfortunately another one room was still untidy. Really disappointing.
Zulkafli, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Ang, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sook Ling, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Boon Liang, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Location good ~ 👍👍👍 Walking distance can look for food ~ 👍👍👍
George, 1-night romance trip
Verified Expedia guest review

6/10 Good

Stayed on 22nd floor. The water pressure is horrible so you dont get much water in your shower. It is time for them to replace the towels with new ones too.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, clean hotel, good facilities and friendly staff
H, 4-night romance trip
Verified Expedia guest review

6/10 Good

The price of rooms tells you all you need to know, except that the bedrooms are unusually large, but the ensuite shower rooms are very small. Stay somewhere else if you can afford to. I suspect the hotel accepts a lot of one-night tour groups and therefore looks well used and starting to get shabby. Noise insulation is poor, even from outside (especially the Chinese puppet theatre which is on a side-street right below the majority of the rooms – this horrible over-amplified noise starts up ever night at 9pm for 2 hours – I don’t know why the hotel management don’t stop them). Buffet breakfast is adequate – do ask for an omelette which are very good. There is a good supermarket close by, and the central bus station under Komtar tower is a short walk away – but this should give you a sense of the area i.e. a bit run-down. We only found one decent restaurant nearby – Kirin Sushi – other restaurants are to be found in China Town and Little India. The excellent Red Garden food-court is about a 20 minute walk away (go up Jalan Penang and bear right at Leith Street). The free Central Area Transit (CAT) bus is a useful way to get around, but the route marked on the free map is mostly fictional. Take buses to other parts of the island (take the correct money for the trip as no change is given) : The 101 bus goes to the Entopia butterfly farm – it is well-worth the trip; as is Penang Hill - take bus 204 at 19:05 – the night-scene is better than the day-scene.
4-night romance trip
Verified Expedia guest review

8/10 Very good

The staff are very helpful and the room is very clean. But the bedside reading light is not adequate.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Near to komtar
1-night family trip
Verified Expedia guest review