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El Santuario Resort & Spa

Photo gallery for El Santuario Resort & Spa

Garden
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of El Santuario Resort & Spa

El Santuario Resort & Spa

4.0 star property
4-star hotel in Valle de Bravo with spa and outdoor pool

7.8/10 Good

454 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Bar
  • Spa
  • 24/7 front desk
Map
Carretera a Colorines Km. 4.5, Valle de Bravo, MEX, 51200
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Room service
  • Conference center
  • Business center
  • 7 meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Benito Juarez International Airport (MEX) - 106 min drive

Restaurants

  • La Batucada - 9 min drive
  • El Rincon Suizo - 10 min drive
  • Chile Mole Pozole - 10 min drive
  • Dipao - 10 min drive
  • Da Ciro - 10 min drive

About this property

El Santuario Resort & Spa

El Santuario Resort & Spa is a great choice for a stay in Valle de Bravo. You can visit the spa to indulge in hot stone massages, facials, or reflexology, and international cuisine is served at Naha, which is open for breakfast, lunch, and dinner. Other features of this upscale hotel include an outdoor pool, a bar/lounge, and a snack bar/deli. The pool and room service get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 64 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Tennis
  • Kayaking
  • Mountain climbing nearby
  • Skydiving nearby

Working away

  • Business center
  • 7 meeting rooms
  • Conference center (377 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Full-service spa

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Portable fan
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Day bed

What to enjoy

  • Private plunge pool

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Chef
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa El Santuario. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Naha - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 300.00 per person (approximately)

Children & extra beds

  • Rollaway beds are available for MXN 200.0 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

El Santuario Resort Residences Valle de Bravo
El Santuario Resort Residences
El Santuario Residences Valle de Bravo
El Santuario Residences
El Santuario Resort Valle de Bravo
El Santuario Resort
El Santuario Valle de Bravo
El Santuario
El Santuario Resort Spa
El Santuario & Spa Valle Bravo
El Santuario Resort & Spa Hotel
El Santuario Resort & Spa Valle de Bravo
El Santuario Resort & Spa Hotel Valle de Bravo

Frequently asked questions

Does El Santuario Resort & Spa offer free cancellation for a full refund?
Yes, El Santuario Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at El Santuario Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at El Santuario Resort & Spa?
Yes, there's an outdoor pool.
Are pets allowed at El Santuario Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at El Santuario Resort & Spa?
Yes, there's free self and valet parking.
What are the check-in and check-out times at El Santuario Resort & Spa?
You can check in from 3:00 PM - midnight. Check-out time is 11:30 AM.
What is there to do at El Santuario Resort & Spa and nearby?
Have fun with onsite activities such as kayaking, and improve your game on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. El Santuario Resort & Spa also has private plunge pools and spa services, as well as a picnic area and a garden.
Are there restaurants at or near El Santuario Resort & Spa?
Yes, Naha offers international cuisine. Nearby restaurants include Da Ciro (5.5 mi), La Batucada (5.7 mi), and Itálik Café (5.8 mi).
Does El Santuario Resort & Spa have any outdoor private spaces?
Yes, every room features a private plunge pool.
What's the area around El Santuario Resort & Spa like?
El Santuario Resort & Spa is located a short 1-minute walk from Valle de Bravo Dam. Travelers say this hotel is in a good location.

Overall score and ratings

7.8

Good

8.3/10

Cleanliness

8.3/10

Staff & service

7.7/10

Amenities

7.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

excellent hotel very clean
selim, 1-night romance trip
Verified Expedia guest review

8/10 Very good

ROMY, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The rooms has a mini pool, all night was having this weird sounds of going in and out water, they could no fix it, it supposed to be a relax hotel??? You can hear the tv room from the other room, and that to be nice for what you can hear …
Cristian, 1-night romance trip
Verified Expedia guest review

2/10 Poor

the property is very nice; but staff at the reception not friendly, and currently the hotel is making an expansion and noice was terrible; could not get a massage at the spa, because of this would recommend training better the reception staff and not recommend doing any massage or spa until finishing the expansion of the hotel
luis, 1-night family trip
Verified Expedia guest review

4/10 Fair

Отель очень интересный и красивый , но Менаджера просто нет или он тяжело болен. Сервис очень долгий , состояние отеля ужасное и требует ремонта … Не понятно за , что тут надо платить, в принципе хотелось бы , чтобы вернули деньги
Alexey, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

El Santuario is a beautiful property. Very relaxing with a great staff. The food is fantastic and the views are incredible. I highly recommend this property.
Michelle, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything about this Resort and Spa was wonderful. The service was impeccable, the room was clean and beautiful, and the food marvelous. We will be coming back.
Teya, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Rude employees Bad service They have no wine at the hotel. Property is under construction or remodelación The pool by the spa was closed Many rules They only speak Spanish, no English so it make difficult the stay for foreign visitors.
Pepe, 1-night trip
Verified Orbitz guest review

6/10 Good

The food was TERRIBLE, it took hours to be served each time. Flavorless. Problems with breakfast & lunch. Very very disappointing.
2-night family trip
Verified Hotels.com guest review

6/10 Good

The place promotes itself as a luxury resort when In reality a lot about the facilities leaves to be desired. Particularly the design and accessibility of the areas of the hotel.
Julio, 2-night family trip
Verified Expedia guest review