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Princess Family Club Riviera - All Inclusive

Photo gallery for Princess Family Club Riviera - All Inclusive

View from property
On the beach, white sand, sun loungers, beach umbrellas
12 outdoor pools
12 outdoor pools
12 outdoor pools

Overview of Princess Family Club Riviera - All Inclusive

Princess Family Club Riviera - All Inclusive

4.5-star property
Beachfront resort in Playa del Carmen with spa and beach bar

7.8/10 Good

493 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Bathtub
The price is CA $420
Price available on 02/23/2023
Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 26 min drive
  • Mamitas Beach - 30 min drive
  • Playa del Carmen Main Beach - 30 min drive
  • Playa del Carmen Maritime Terminal - 34 min drive
  • Maroma Beach - 26 min drive
  • Playacar Golf Club - 39 min drive
  • Xplor Theme Park - 36 min drive
  • Xcaret Eco Theme Park - 38 min drive
  • Ferry to Cozumel - 44 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.7 miles/20.4 km

Restaurants

  • Arezzo - 15 min walk
  • La Brasserie - 19 min walk
  • Koh Thai - 20 min walk
  • Coco's Cabanas - 7 min drive
  • Fonda Argentina - 9 min drive

About this property

Princess Family Club Riviera - All Inclusive

At Princess Family Club Riviera - All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus scuba diving is nearby. 12 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Serving international cuisine, Buffet Family Club is one of 12 restaurants and 3 poolside bars. Other highlights at this luxurious resort include 20 bars/lounges, a nightclub, and a free kid's club. Fellow travelers like the pool and helpful staff.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 144 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Swim-up bar
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Conference space (27254 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 12 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 6 outdoor tennis courts
  • Waterslide

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu
Princess Family Club Riviera
Family Club Grand Riviera Princess
Princess Family Club Riviera All Inclusive
Family Club Grand Riviera Princess Todo Incluido
Family Club Grand Riviera Princess All Inclusive
Princess Family Club Riviera - All Inclusive Resort
Princess Family Club Riviera - All Inclusive Playa del Carmen

Frequently asked questions

Does Princess Family Club Riviera - All Inclusive offer free cancellation for a full refund?
Yes, Princess Family Club Riviera - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Princess Family Club Riviera - All Inclusive?
As of 27 Jan 2023, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on 23 Feb 2023 start from CA $420, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Princess Family Club Riviera - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Princess Family Club Riviera - All Inclusive?
Yes, there are 12 outdoor pools and a children's pool.
Are pets allowed at Princess Family Club Riviera - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Princess Family Club Riviera - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Princess Family Club Riviera - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Princess Family Club Riviera - All Inclusive and nearby?
Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics, basketball, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Princess Family Club Riviera - All Inclusive also has 3 poolside bars, 20 bars, and a nightclub, as well as a Turkish bath, spa services, and an arcade.
Are there restaurants at or near Princess Family Club Riviera - All Inclusive?
Yes, there are 12 onsite restaurants, featuring international cuisine. Nearby restaurants include Los Murales (2.2 mi), Fonda Argentina (3.5 mi), and Casa del Lago (3.6 mi).
Does Princess Family Club Riviera - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Princess Family Club Riviera - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Princess Family Club Riviera - All Inclusive like?
Princess Family Club Riviera - All Inclusive is located a short 13-minute walk from Playa Xcalacoco.

Reviews

7.8

Good

8.5/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

jaime, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed Family Club at the Riviera. It was a great room for 4. Bunk bed with trundle comfy king bed for us. Large bathroom with separate toilet and shower so multiple people could use it at a time. We had the swim out room didn’t use it much but it was a great option. Bar was nearby also for us. Only negative comment I would give it is it seemed a tad bit understaffed as it does everywhere nowadays. Some of the pool bars took a bit long to serve, check in lobby could have used more people and ala carte restaurants didn’t seem full each night but they would say they are so i assumed maybe staffing issues? I would stay here again. Lots of pool areas to choose from and decent food.
Vanessa, 8-night family trip
Verified Expedia guest review

8/10 Very good

Michelle, 5-night trip
Verified Expedia guest review

8/10 Very good

Todo estuvo muy bien, los animales que estaban alrededor incomodaban mucho ya que se metían a la basura y aveces se le comían la comida de las personas. El día que nos vinimos la persona que nos ayudó con las maletas nos consiguió un taxi que nos llevará al aeropuerto y nos cobró casi cuatro veces de lo que cuesta normalmente.
danelly, 6-night family trip
Verified Expedia guest review

2/10 Poor

Angel, 6-night trip
Verified Expedia guest review

6/10 Good

Marcella, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Viridiana, 4-night trip
Verified Expedia guest review

2/10 Poor

Where do I start…. This property is HORRIBLE. They don’t explain anything to you, probably because almost none of the staff speaks English. The rooms are dirty, they give you a card for pool towels and you can only get the 1 towel per day. All children amenities close very early so be prepared to entertain your kids. Kids have a tiny little swimming area and tiny pool, nothing like the pictures. The food is extremely stale and nothing there is fresh. Also my sons, daughters, and my eyes got soo swollen the next morning that we woke up. The manager did offer us another room and to help us make reservations for other restaurants but we wanted to get away from that property as soon as possible. When we asked the manager to give us a refund for the days that we weren’t going to be staying there (remaining 8 days) he said no when we asked him why he said because I don’t want to.) Service, food, staff everything about this resort really disappointed us.
Alina, 8-night family trip
Verified Orbitz guest review

6/10 Good

ROOM 31245 there is ants plage :(
Sebastian, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

christopher, 6-night trip
Verified Expedia guest review