Guests
All properties in Nancy, Meurthe-et-Moselle, France

Best Western Plus Crystal, Hotel & Spa, Nancy

3-star hotel with spa, near Place Stanislas

  • Free WiFi
From
$145 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Pool
  • Pool
  • Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed) - Bathroom
  • Deluxe Room, 1 King Bed, Non Smoking (Twin bed on request) - Bathroom
  • Pool
Pool. Image 1 of 80
1 / 80Pool
5 Rue Chanzy, Nancy, 54000, Meurthe-et-Moselle, France
8.0.Very Good.
  • Room is ancient and requires modernisation, as per rest of the hotel. Parking was 10min…

    Aug. 6, 2021

  • Nice refurbished hotel with pool, sauna, roof top.

    Aug. 5, 2021

See all 108 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 58 smoke-free guestrooms
  • Daily housekeeping
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Sauna

For families

  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Nancy City Centre
  • Place Stanislas - 8 min walk
  • Congress Center Jean Prouve - 4 min walk
  • Musee Aquarium de Nancy - 6 min walk
  • Nancy Tourism Office - 7 min walk
  • Nancy Hotel de Ville - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Executive Room, 1 King Bed, Non Smoking (Twin bed on request)
  • Classic Room, 1 Double Bed, Non Smoking (Small Room)
  • Standard Room, 1 Double Bed, Non Smoking (Small Room)
  • Deluxe Room, 1 King Bed, Non Smoking (Twin bed on request)
  • Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed)
  • Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)
  • Superior Room, 1 Queen Bed, Non Smoking
  • Comfort Room, 1 Queen Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking (Twin bed on request;with Sofabed)
  • Junior Suite, Multiple Beds, Non Smoking

What’s around

Landmarks

  • In Nancy City Centre
  • Place Stanislas - 8 min walk
  • Congress Center Jean Prouve - 4 min walk
  • Musee Aquarium de Nancy - 6 min walk
  • Nancy Tourism Office - 7 min walk
  • Nancy Hotel de Ville - 8 min walk
  • Musee des Beaux-arts - 8 min walk
  • Nancy Cathedral - 9 min walk
  • Opéra national de Lorraine - 9 min walk
  • Place de la Carriere - 11 min walk
  • Musée lorrain - 13 min walk

Getting around

  • Metz (ETZ-Metz - Nancy - Lorraine) - 34 min drive
  • Epinal (EPL-Mirecourt) - 49 min drive
  • Nancy Station - 5 min walk
  • Nancy Jarville-la-Malgrange Station - 5 min drive
  • Nancy Houdemont Station - 7 min drive
map
See on map
5 Rue Chanzy, Nancy, 54000, Meurthe-et-Moselle, France

At a glance

Hotel size

  • This hotel has 58 rooms

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)

Things to do

  • Indoor pool
  • Full-service spa
  • Steam room
  • Sauna

Working away

  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public restroom
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center
  • Grab bar - in shower

Languages Spoken

  • English
  • French

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 26-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Crystal Spa. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 1.20 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 16.50 for adults and EUR 5 for children (approximately)

PetsPay at property

  • Pets are allowed for an extra charge of EUR 10 per pet, per day
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

Pool, spa, and gym (if applicable)Pay at property

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Union Pay and cash.

Also known as

  • Best Western Crystal Nancy
  • Best Western Hotel Crystal
  • Best Plus Crystal, & Spa Nancy
  • Best Western Plus Crystal, Hotel & Spa Hotel
  • Best Western Plus Crystal, Hotel & Spa Nancy
  • Best Western Plus Crystal, Hotel & Spa Hotel Nancy
  • Best Western Hotel Crystal
  • Best Western Hotel Crystal Nancy
  • Best Western Crystal
  • Best Western Nancy
  • Nancy Best Western

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Best Western Plus Crystal, Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Best Western Plus Crystal, Hotel & Spa.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 4:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Yes. Nearby restaurants include Brasserie L'Excelsior (3-min walk), Café Leffe (3-min walk), and Le McCarthy (4-min walk).
  • Best Western Plus Crystal, Hotel & Spa has a spa and an indoor pool, as well as a steam room.
8.0.Very Good.
  • 10.0.Exceptional

    We loved the room which was excellent for the family. The receptionist was very helpful and she even spoke excellent english!

    ZAIN, 2 night family trip, May 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Well located in the center of Nancy, clean room and comfortable bed... Only inconvenient because of repairs in the building and difficulty to find a parking.

    Mike, 1 night family trip, Jul. 9, 2020

    Verified Expedia guest review

  • 6.0.Good

    They are currently building and renovating this hotel. And it’s a big renovation so be warned. Rooms tired, old, small and I didn’t have a desire to look at the state of the mattress. The public toilet was clean but stank. Luckily we didn’t breakfast there. On a positive side - good location and a delightful, helpful receptionist.

    Georgina, 1 night trip with friends, Dec. 13, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Une bonne adresse pour un séjour professionnel

    Hotel très bien situé au centre ville. Très facile d'accès depuis la gare et les principaux parking publics. Très peu de traffic la nuit et un environnement calme. Les chambres sont petites mais confortables et bien équipées. Petit déjeuner simple et de bonne qualité. Personnel très agréable et efficace.

    Etienne, 1 night business trip, Nov. 11, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    A friendly hotel close to the railway. It is presently being renovated which I think limited the breakfast area and choices but I'm sure improvements will benefit the hotel. Nice towels and shower.

    Merren, 2 night trip, Sep. 28, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very good location and helpful staff

    John, 1 night family trip, Aug. 26, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Staff was great in working around a big construction project and were quite accommodating. WiFi was good too. Great location for exploring Nancy.

    Nicholas, 2 night trip, Jul. 23, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    The room was not ready at noon (it wasn't expected to be) we left our luggage and when we came back they've already put it in our room. That was a nice gesture.

    1 night romance trip, Mar. 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff who kept our bags when we arrived early and took them to our room for us while we were out sightseeing. Breakfast options explained well.

    Barbara, 1 night trip, Nov. 21, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Allez y !!

    L’équipe est super sympa et la j’ai été bien reçu pas comme un client faible margé comme j’ai pu le voir en Italie

    marc, 1 night business trip, Sep. 20, 2021

    Verified Hotels.com guest review

See all 108 reviews