Kigali Marriott Hotel

Photo gallery for Kigali Marriott Hotel

Primary image
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
View from room
Down comforters, pillowtop beds, minibar, in-room safe

Overview of Kigali Marriott Hotel

Kigali Marriott Hotel

5.0 star property
Luxury hotel in Kigali with 2 restaurants and spa

8.8/10 Fabulous

123 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
KN 3 Avenue Nyarugenge District, Kigali
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • 24-hour business center
For families
  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Kigali

Getting around

  • Kigali (KGL-Kigali Intl.) - 24 min drive
  • Airport shuttle (surcharge)

About this property

Kigali Marriott Hotel

Kigali Marriott Hotel offers an airport shuttle (available 24 hours) for USD 40 per vehicle one-way. You can visit the spa to be pampered with Swedish massages, body wraps, or Ayurvedic treatments, and Iriba Bar & Terrace, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club. Fellow travelers say good things about the comfortable beds and helpful staff.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 254 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Fitness classes
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • 24-hour business center
  • 14 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Communal living room
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower
  • Lever door handles

Languages

  • English
  • French

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Saray. Services include Swedish massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Dining

Iriba Bar & Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Cucina - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Soko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 23 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 40 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Kigali Marriott
Kigali Marriott Hotel Hotel
Kigali Marriott Hotel Kigali
Kigali Marriott Hotel Hotel Kigali

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

debra, 1-night trip
Verified Hotels.com guest review

6/10 Good

Beautiful hotel let down by service
Beautiful hotel, with clean comfortable rooms, heard amazing things about the spa... let down by consistently disappointing service. Particularly by the pool where it's normal to wait 40 minutes before being able to order a drink, and then double that time for it to arrive. Pool team were nice but massively understaffed. Food throughout the hotel could be a lot better. In general I had to register several complaints and none of them were responded to in an adequate or timely manner - one complaint was very serious, broken glass that had been left uncleaned by the pool as we had children playing, some of which had made it's way into a friends food. Olivier was the only manager who was proactive, apologetic and followed through with some form of compensatory offer. Not sure I would return.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kudos to Eugene, Emanuel, Cedric, innocent. Juts to name a few. The best Marriot hotel with the most humble staff. The Iriba bar was off the chain with customer service. Can’t wait to be back
godwin, 6-night business trip
Verified Expedia guest review

10/10 Exceptional

raul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Merlene, 6-night trip
Verified Expedia guest review

8/10 Very good

Kimberly, 3-night trip
Verified Hotels.com guest review

2/10 Poor

I had to stay here for quarantine and the hotel was nice. I was supposed to be given a free meal and they charge me for my meal which was not right at all.
Marisa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very fine hotel
A relatively new facility and very well run. Services are smooth and kept in good condition. I’ll stay here again.
Ezra Ogwell, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

Rehema, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Standard of Excellence
The Kigali Marriott sets the standards for how a hotel should be run: beautiful facilities; outstanding staff from the manager to housekeeping; and a willingness to accommodate guests to the best of their ability. I can't say enough good things about the hotel. In fact, I wish I was there right now.
Debra, 2-night trip
Verified Hotels.com guest review