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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Estelar Cartagena de Indias Hotel, Cartagena

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Beach nearby
  • Free WiFi
Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar, 130001, Colombia

Upscale beach hotel with spa, near Bocagrande Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Beach nearby
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Newly Built Hotel, great view of the ocean. Reasonably priced, Great skyline view of the…Apr. 3, 2020
  • Newly built hotel with a very nice skyline view of the entire cityApr. 3, 2020

Estelar Cartagena de Indias Hotel, Cartagena

from $149 CAD
  • Junior Suite, Balcony
  • Standard Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Standard Room, 2 Double Beds

What’s around Estelar Cartagena de Indias Hotel, Cartagena

Landmarks

  • In Bocagrande
  • Clock Tower - 20 min walk
  • Bocagrande Beach - 1 min walk
  • Cartagena de Indias Convention Center - 21 min walk
  • San Felipe de Barajas Castle - 34 min walk
  • Plaza Bocagrande Commercial Center - 1 min walk
  • Hospital Naval de Cartagena - 7 min walk
  • Alcaldia (City Hall) Cartagena - 17 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 338 rooms
  • This hotel is arranged over 52 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID *

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 33 lbs)

  • Pets must be supervised

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Number of spa tubs - 3
  • Pool sun loungers
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sublime SPA. Services include massages. The spa is equipped with a sauna.

The spa is open select days.

Dining

Restaurante Piso 12 - This theme restaurant serves breakfast, lunch, and dinner.

51SKYBAR - Onsite rooftop bar. Open daily.

Lobby Bar Piso 15 - Onsite bar. Open daily.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Estelar Cartagena de Indias Hotel, Cartagena’s small print

Also known as

  • Estelar Cartagena De Indias Hotel Centro De
  • Estelar Cartagena Indias Hotel
  • Estelar Indias Hotel
  • Estelar Cartagena Indias
  • Estelar Indias
  • Estelar Cartagena De Indias
  • Estelar Cartagena de Indias Hotel Hotel
  • Estelar Cartagena de Indias Hotel Cartagena
  • Estelar Cartagena de Indias Hotel Hotel Cartagena

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of COP 56160 for adults and COP 56160 for children (approximately)

Pets are allowed for an extra charge of COP 95200 per pet, per night

Airport shuttle service is offered for an extra charge of COP 70000 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Estelar Cartagena de Indias Hotel, Cartagena

  • Does Estelar Cartagena de Indias Hotel offer free cancellation for a full refund?
    Yes, Estelar Cartagena de Indias Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Estelar Cartagena de Indias Hotel currently open?
    This property is closed from March 27 2020 to August 31 2020 (dates subject to change).
  • Is parking offered at Estelar Cartagena de Indias Hotel?
    Yes, there's free self parking.
  • Is there a pool at Estelar Cartagena de Indias Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Estelar Cartagena de Indias Hotel?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of COP 95200 per pet, per night.
  • What are the check-in and check-out times at Estelar Cartagena de Indias Hotel?
    You can check in from 3:00 PM to anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Estelar Cartagena de Indias Hotel?
    Yes, there's an onsite restaurant.
  • Is airport shuttle service offered by Estelar Cartagena de Indias Hotel?
    Yes, an airport shuttle is available. The charge is COP 70000 per vehicle roundtrip.

Recent reviews

Superb 9.0 From 745 reviews

Very Good 8.0
4 Star Hotel
Stay was very good. Very attractive hotel and room was very nice and well appointed...only caveat on room was that housekeeping was somewhat erratic: towels, soap and paper products were hit and miss with calls to housekeeping needed to replenish as housekeeper never seemed to grasp the idea of simply having these things in the room; some days only one towel, other days no toilet paper, other days no glasses, other days no soap! (Yes, we were there a while - 8 days). Housekeeping was good at getting what we were missing but inconvenient to always have to be calling for what should just be done each day. Pool area quite nice and also very busy. View from SkyBar well worth going up to. Staff overall quite pleasant. Wifi very good and breakfast had very good variety. The only 'not so great' thing is the location...a little away from most everything but taxis are cheap! Great grocery store with Bank of Colombia ATM in it just across the street.
Terry, ca8 night trip
Very Good 8.0
Hotel review 2020 feb
All good, location great in front of beach and next to mall/grocery market. Great security and 20 min safe walk to old city/Getsemani. Big pool and decent gym. Room privacy could be better as could hear other room and on 48th floor hear music from sky lounge but not that loud, no street noise. Elevators very efficient. Staff were courteous and friendly. Dishes had odor, dont know if Cartagena thing or hotel. TV mostly spanish, internet was fast. Have secure taxi service for guest and had no issues using.
Paul, ca7 night trip
Very Good 8.0
Nice Hotel.
Overall we had a great stay at the hotel. The breakfast was really good. A bit disappointed that in order to use some facilities such as the sauna (that is normally included) you have to pay an extra fee. Also to go to the terrace on the top floor you have to pay a cover fee. The prices are quite high at the bar, I think if they review their prices most people will be there and the atmosphere will improve.
Fausto Yesid, ca4 night family trip
Very Good 8.0
The check in and out process is longer than expected. Staff is friendly, the pool area and the retry ants are nice . Great location to old town or the beach.
Trevor, ca3 night trip
Exceptional 10.0
Solid hotel
Truly amazing hotel. Safe, clean, with a central location.
Brian, ca10 night trip
Exceptional 10.0
Great stay
Great place .. they even got my daughter a birthday desert without us even telling them that it was her birthday.. turns out that they noticed during check in her birthday was in the upcoming days and put that in their notes and surprised us in the room! Great hospitality! Will forsure come back ! Gracias ! Great views ! Pool was clean and big
Expedia, ca4 night family trip
Very Good 8.0
Great hotel outside the walled city. Would recommend for the price.
Hilda, ca3 night family trip
Poor 2.0
Very dissappointed
This hotel looks extremely clean but in the middle of the night I saw hundreds of ants all over the floor. and at 7:30 or 8 I could hear very loud construction work in a room nearby. I work late at night and this was a very early time for such loud noise such as banging and drilling. They could have chosen a room that would not be affected by the noise or had it start at a more reasonable time of day. They also charged me 80,000 COP for a friend that came to see me for less than an hour. I found that to be unreasonable I will never stay there again and I need to becareful trusting the rating sustem with Hotels.com
Nathan, ca1 night business trip
Exceptional 10.0
Awesome!
The hotel and staff were spectacular!!! Very clean and modern hotel. Perfect location!
Ivona, ca1 night trip with friends
Exceptional 10.0
Pool was the best
Beautiful view. The beach is not very good. You can not go inside the water. Keep record of the snacks you eat as you might get some hidden charges. Pool was the best.
Shawn, ca10 night trip

Estelar Cartagena de Indias Hotel, Cartagena

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