Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

5-star beachfront resort with spa, near El Camaleon Mayakoba Golf Course

  • Free WiFi and free parking
From
$346 CAD

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Carretera Federal, Playa del Carmen, 77710, QROO, Mexico
9.2.Superb.
  • I liked it a lot. very clean and cute and colourful

    Feb. 16, 2020

  • People very polite, professional, and kind. Facilities very well laid out and overall a…

    Jan. 18, 2020

See all 181 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), GBAC STAR (Hyatt), and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Transportation options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 214 guestrooms
  • Daily housekeeping
  • On a private beach
  • 5 restaurants and 2 beach bars
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (free)
  • Private bathroom

What’s around

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Quinta Avenida - 5 mi / 8.1 km
  • Maroma Beach - 5.8 mi / 9.4 km
  • Mamitas Beach Club - 6.3 mi / 10.1 km
  • Xcaret Eco Theme Park - 11.6 mi / 18.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, Lagoon View
  • Room, 2 Double Beds, Lagoon View
  • Room, 1 King Bed, Lagoon View
  • Suite (Beach Area)
  • Room, 2 Double Beds (Beach Area)
  • Room, 1 King Bed (Beach Area)
  • Studio, Ocean View
  • Suite, Accessible (Andaz)
  • Room, 2 Double Beds
  • Room, 1 King Bed
  • Studio, Beachfront
  • Room, 2 Double Beds, Beachfront
  • Room, 1 King Bed, Beachfront

What’s around

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Quinta Avenida - 5 mi / 8.1 km
  • Maroma Beach - 5.8 mi / 9.4 km
  • Mamitas Beach Club - 6.3 mi / 10.1 km
  • Xcaret Eco Theme Park - 11.6 mi / 18.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Free beach shuttle
map
See on map
Carretera Federal, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 214 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite self parking
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 5 restaurants
  • 2 beach bars
  • Bar/lounge
  • 24-hour room service
  • Barbecue grills

Things to do

  • On private beach
  • Free beach shuttle
  • Number of outdoor pools - 2
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Beach sun loungers
  • Pool sun loungers
  • Health club
  • Spa tub
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 6200

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2016
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Dining

Cocina Milagro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Casa Amate - This fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Vegan Bar - This restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento - Onsite seafood restaurant. Open daily.

Recreation

On Site

  • Health club
  • Spa tub
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Yoga classes/instruction on site

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of MXN 650 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

  • Childcare is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of MXN 1538 per pet, per night
  • Service animals exempt from fees

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C
  • Andaz Mayakoba - a Concept by Hyatt Resort

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Andaz Mayakoba - a Concept by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools.
  • Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 5 onsite restaurants, featuring local and international cuisine. Nearby restaurants include Casa del Lago (6-min walk), Coco's Cabanas (3.3 mi), and Fonda Argentina (3.7 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and tennis. Additional recreation onsite includes ecotours and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Andaz Mayakoba - a Concept by Hyatt also has 2 beach bars and a private beach, as well as a 24-hour fitness center and a garden.
9.2.Superb.
  • 8.0.Very Good

    Beautiful setting. Well maintained. Architecturally appealing. Great facilities and staff. Food was excellent. Need more variety of restaurants on the property. Need to leave the Andaz to get more restaurant variety, however, everything is close by and very safe.

    7 night romance trip, Mar. 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved the bikes that were available to use to ride around the property.

    6 night romance trip, Mar. 9, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    It was a Getaway for a very special birthday. Everything was just perfect and we will return again

    Shirley, 2 night trip, Sep. 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Gracias por el servicio de nuestra estancia en Mayakoba. El trato que nos dieron a mi esposo Salvador y para mi fue Excelente!!!!! Absolutamente todos nos trataron como nunca. Definitivamente volveremos con nuestros hijos.

    Salvador, 3 night trip, Aug. 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Totally recommend. Super clean, friendly and the food is amazing. Chef Omar Barquera is a master

    Frank, 4 night trip, Jul. 15, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Andaz was a lovely and relaxing resort to be at. It definitely didn't feel as luxury as the other resorts in Mayakoba — our room was missing some basics like a bathtub (only had a shower), and the concierge was pretty slow and not that helpful. But the food was very solid and the resort itself is nice.

    Kyle, 1 night trip with friends, Jul. 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Staff could not be more polite and accommodating. Room was spacious as was the bathroom. Not luxurious though with sparse furniture that seems like an afterthought. Amazing water pressure in the shower. Great internet speed - free with the reservation. Comfortable bed and sheets. Great housekeeping staff - meticulous and polite. Food at the resort well prepared but expensive and uninteresting. There were no spectacular meals. The best meal we had was at the neighboring Rosewood resort. Now that is a beautiful property. The fitness center was medium sized with 5 or 6 treadmills, ellipticals, a multstation gym and dumbbells. The treadmills were good quality by Technogym. The elllipticals are nowhere near as good as the Precor or Cybex products and not easily used if you have a long stride. The lone stationary bike was turned off due to social distancing. The rooms on the beach side are 0.5 miles from the resort reception and the main restaurant. You can walk or use the resorts "cruiser" type bicycles. Use of the bicycles made navigating the resort enjoyable and sometimes a little treacherous as paths are narrow in places and you are dodging golf carts. All in all relaxing place to spend some time. Not a place I would look forward to returning to.

    6 night family trip, Jul. 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Loved the hospitality, the facilities including spa/pool/restaurants/concierge services. The rooms & the property was very beautiful & access to all of it either by bicycles or staff driven golf carts. Also love that you have access to the other hotels within Mayakoba. Didn’t like - the sea weed issue in Cancun area right now. There isn’t much talk of this, but the beach is completely inaccessible from May through December because of this issue. So if you are looking for beach vacation, best to ask about this directly. No fault of the hotels, it’s more a decision of if Playa del Carmen is the intended destination.

    6 night family trip, Jun. 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing Time!

    We had an amazing-time, the staff was alwasy kind and helpful. Daniel welcomed us and explained everything in detail. The staff by the pool always smiled and helped us in every way possible. We will def come back!

    Elizabeth, 2 night family trip, Jun. 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing place

    3 night romance trip, Jun. 23, 2021

    Verified Expedia guest review

See all 181 reviews