All properties in Pocos De Caldas, Minas Gerais State, Brazil

Palace Hotel, Pocos De Caldas

3-star hotel in Região Urbana Homogênea IX with spa and indoor pool

  • Free WiFi in lobby
$48 CAD

Image gallery

  • Spa
  • Spa
  • Pool
  • Standard Double Room, 1 Double Bed, Garden View - Bathroom
  • Spa
Spa. Image 1 of 73
1 / 73Spa
Praca Pedro Sanches, S/n - Centro, Pocos De Caldas, 37701-002, Brazil
8.2.Very Good.
  • Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado…

    May 10, 2021

  • I'd highly recommend this property. It's a step back in time. The room was nice,…

    May 2, 2021

See all 117 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 191 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Fitness center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Região Urbana Homogênea IX
  • Palace Casino - 1 min walk
  • Jose A Junqueira Park - 2 min walk
  • Calendario Floral Monument - 2 min walk
  • Pedro Sanches Square - 3 min walk
  • Thermas Antonio Carlos - 4 min walk
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Single Room, 2 Single Beds, Garden View
  • Standard Single Room, 2 Single Beds
  • Standard Twin Room, 1 Double Bed
  • Standard Double Room, 1 Double Bed, Garden View
  • Family Suite, Multiple Beds, Garden View
  • Family Quadruple Room, Multiple Beds
  • Deluxe Double Room, 1 Double Bed
  • Deluxe Twin Room, Multiple Beds
  • Business Studio Suite, Multiple Beds
  • Presidential Studio Suite, Multiple Beds


Praca Pedro Sanches, S/n - Centro, Pocos De Caldas, 37701-002, Brazil
  • In Região Urbana Homogênea IX
  • Palace Casino - 1 min walk
  • Jose A Junqueira Park - 2 min walk

What’s around


  • In Região Urbana Homogênea IX
  • Palace Casino - 1 min walk
  • Jose A Junqueira Park - 2 min walk
  • Calendario Floral Monument - 2 min walk
  • Pedro Sanches Square - 3 min walk
  • Thermas Antonio Carlos - 4 min walk
  • Urca Cultural Center - 5 min walk
  • Paco das Aguas Shopping Center - 5 min walk
  • Pocos de Caldas Cable Car - 5 min walk
  • Pocos de Caldas Historic and Geographic Museum - 7 min walk
  • Geography and History Museum - 8 min walk

At a glance

Hotel size

  • This hotel has 191 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 4 PM-10 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*


  • Pets not allowed


  • Free WiFi in public areas


  • No onsite parking
  • Onsite self parking (BRL 30 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Steam room
  • Billiards or pool table

Working away

  • Number of meeting rooms - 4


  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff


  • Number of buildings/towers - 1
  • Year Built - 1930
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • Portuguese

In the room

Home comforts

  • Minibar

Freshen up

  • Private bathroom
  • Shower only
  • Bidet

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Phone


  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily.

Fees & policies

Children and extra bedsPay at property

  • Cribs/infant beds are available for BRL 50 per night
  • Rollaway beds are available for BRL 100 per night
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

ParkingPay at property

  • Self parking costs BRL 30 per night

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

Also known as

  • Palace Hotel Pocos de Caldas
  • Palace Pocos de Caldas
  • Palace Hotel Hotel
  • Palace Hotel Pocos De Caldas
  • Palace Hotel Hotel Pocos De Caldas

*See fees and policies for additional details or extra charges


  • Yes, Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs BRL 30 per night.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 4 PM - 10 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Doce da Roça (4-min walk), Donana (4-min walk), and Chy (5-min walk).
  • No, this hotel doesn't have a casino, but Palace Casino (1-min walk) is nearby.
  • Palace Hotel has a spa and an indoor pool, as well as a steam room and a garden.
8.2.Very Good.
  • 2.0.Poor

    We scheduled our stay at the Palace Hotel for two nights and boy what a disappointment, we are very familiar with the city and also with the hotel since is one of the most recognized landmarks of Pocos De Caldas. We were give a room in the back of the building, facing the roof over the pool. Terrible view, room was outdated, old furniture, no air conditioner, little plastic fans that the cords didn't even reach the outlet, the only mirror available was in the bathroom above the sink, (we felt like we were in a hospital room from the 70's) Rugs on hallway are worn and full of stains. Pool area was okay. Maybe they have better rooms but not the one they gave us. So even before our first night we requested to be moved to their sister property Carlton Plaza and we were very glad we asked, even though we only stayed for 3 hrs I was charged for a full day of parking. Hope they will work on theses issues.

    Hermes, 2 night family trip, Jan. 20, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Hotel stay was confirmed and paid in full. I also contacted Expedia the day prior to my trip and confirmed everything. After a 24hr exhausting trip I arrived to find the hotel closed. No explanations or options were given to me to solve the issue. Unacceptable and unprofessional.

    Jessica, 7 night family trip, Aug. 12, 2020

    Verified Expedia guest review

  • 6.0.Good

    Was not aware that there was no heat in the rooms . It was super cold outside from 7-8 at night until mid morning as it’s their winter. Need some sort of heat for those cold nights . The temp was 35-45 every night we were there .

    3 night romance trip, Jul. 8, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Do not miss the naturally occurring mineral springs (only available to hotel guests and included with your stay), which have excellent health benefits and high amounts of naturally occuring sulphur. Onsite breakfast is great and has live music on weekends! Best location in the center of Pocos de Caldas, which is a mostly walkable, lively and friendly town.

    2 night trip with friends, Jan. 13, 2019

    Verified Expedia guest review

  • 6.0.Good

    Precisa instalar ar condicionado nos quartos!!!

    O hotel é bom, mas a dormida deixou muito, muito a desejar com a acústica péssima, quarto quente sem ar condicionado nem ventilador!

    AMANDA, 2 night trip, Sep. 12, 2021

    Verified guest review

  • 8.0.Very Good

    Viagem final de semana

    A viagem foi muito boa e o atendimento excelente. Pecou no check out quando solicitei a NF da estadia. Tive que acionar o Hoté na qual ainda aguardo o documento fiscal

    Luiz, 2 night family trip, Sep. 10, 2021

    Verified guest review

  • 6.0.Good

    Falta ar condicionado

    Álvaro, 2 night family trip, Sep. 9, 2021

    Verified guest review

  • 6.0.Good


    O prédio é bonito porém falta manutenção, luzes queimadas, canos aparentes na piscina, entre outros detalhes que poderiam ser melhorados. Como em toda cidade, achei que o atendimento deixa a desejar. O café da manhã é Ok, gostoso mas nada excepcional. O estacionamento é pago a parte. Enfim, não valeu o valor cobrado, eu realmente esperava mais!

    Juliana Aguilar Peres aze, 2 night trip, Sep. 5, 2021

    Verified guest review

  • 8.0.Very Good

    Decepção casado a 30 anos nos colocaram num quarto com camas de solteiro, um absurdo e falta e sensibilidade colocar um casal em camas separadas sob a desculpa que comprei pela internet

    Carlos, 3 night trip, Sep. 3, 2021

    Verified guest review

  • 10.0.Exceptional

    Vale a pena conhecer

    Estadia maravilhosa. Equipe do hotel sempre pronta para ajudar e orientar. Tudo muito limpo e organizado. A arquitetura do hotel é linda e vale a pena ver cada detalhe. O hotel tem várias esculturas, quadros e relógios antigos, tudo muito bem cuidado. A localização é ótima. Em uma das avaliações que vi, uma pessoa recomendava levar um vinho para consumir no jardim toscano, dentro do hotel, eu segui a recomendação e realmente foi inesquecível, o jardim é lindíssimo e vale a pena gastar algumas horas lá. Não há muita informação disponível sobre o cardápio das refeições servidas no hotel, sendo necessário perguntar. O valor da refeição avulsa é acima da média dos restaurantes próximos. O serviço de estacionamento é externo, porém muito rápido. O único ponto é que é cobrada diária separadamente e o pagamento apenas em dinheiro ou pix. No geral, adoramos a estadia.

    Lucymara, 3 night family trip, Aug. 21, 2021

    Verified guest review

See all 117 reviews