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All properties in Avenida Kukulkan, Cancun, Quintana Roo, Mexico

Hyatt Ziva Cancun All Inclusive, Avenida Kukulkan

All-inclusive beachfront hotel with spa, near Cancun Convention Center

  • Free WiFi in lobby and free parking
From
$553 CAD

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
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1 / 158Outdoor Pool
9.2.Superb.
  • Really gorgeous property, helpful staff. Huge shout out to Oscar for being the best…

    Feb. 27, 2020

  • it is so nice!i love the service here!and the food!

    Feb. 10, 2020

See all 2,108 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Dining options
Quiet
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 547 guestrooms
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 8 bars/lounges
  • Full-service spa
  • 3 outdoor pools

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Rollaway/extra beds (free)
  • Sofa bed

What’s around

  • In Zona Hotelera
  • Cancun Convention Center - 6 min walk
  • Tortuga Beach - 40 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Chac Mool Beach - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Ocean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)
  • Resort View Double
  • Turquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)
  • Swim Up Double
  • King (with Sofa Bed)
  • Double
  • Turquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double
  • Ocean Front King (with Sofa Bed)
  • Ocean Front Double
  • Club Ocean Front Corner Suite
  • Turquoize Ocean Front Master King
  • Turquoize Ocean Front Master Double
  • Ocean View King (with Sofa Bed)
  • Ocean View Double
  • Resort View King (with Sofa Bed)
  • Club Ocean Front King

Location

  • In Zona Hotelera
  • Cancun Convention Center - 6 min walk
  • Tortuga Beach - 40 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • Cancun Convention Center - 6 min walk
  • Tortuga Beach - 40 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Chac Mool Beach - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 32 min walk
  • Caracol Beach - 4 min walk
  • Costa Occidental de Isla Mujeres National Park - 4 min walk
  • Plaza Caracol Mall - 10 min walk
  • Yamil Lu'um Archaeological Zone - 43 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 547 rooms

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • 8 restaurants
  • 8 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 3
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Playground on site
  • Snorkeling on site

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2015
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun Inclusive
  • Hyatt Ziva Cancun All Inclusive Hotel
  • Hyatt Ziva Cancun All Inclusive Cancun
  • Hyatt Ziva Cancun All Inclusive Hotel Cancun
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for dinner and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hyatt Ziva Cancun All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 3 PM. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 8 onsite restaurants, featuring Asian cuisine. Nearby restaurants include Mocambo (6-min walk), Chuchito Perez (8-min walk), and Mextreme (9-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
  • Have fun with onsite activities such as snorkeling, and improve your game on the tennis courts. Additional recreation onsite includes basketball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hyatt Ziva Cancun All Inclusive also has 8 bars and a 24-hour fitness center, as well as a garden.
9.2.Superb.
  • 6.0.Good

    The resort is clean but it can be cleaner. Food buffet do not have much variety. One night I was at the bar "Juana Margarita Bar" at 1st floor and suddenly one of the managers named "Cesar Tolep" placed the BBQ close to the bar in a hallway got full of bbq smoke and everyone left the bar. I tried to talked to one the manager his name is "Cesar Tolep". He is totally useless and the worst person in the resort. He totally ignored us and left us with now answer. He was really aggressive. His behavious was not for Hyatt style resort. THANK YOU to "Rene" the customer relation guy who talked to us a day after and offered my partner and I 30 mins free spa. THANK YOU to Uriel and Luis at Juana Margarita bar who made our nights great and memorable with their drinks and great attitude. I hope I wrote the manager's name right so the hotel manager can go after him and find out the problem.

    Nam, 4 night romance trip, Jan. 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Our first all Inclusive. Everything was great and so relaxing

    7 night family trip, Dec. 29, 2019

    Verified Expedia guest review

  • 6.0.Good

    I wasnt offered any vip benefits and treated no diffrrently!

    CindySiva, 5 night family trip, Dec. 23, 2019

    Verified Expedia guest review

  • 2.0.Poor

    The room is noisy, the service is disappointing. Only the swimming pool and the sea are good. Restaurant food comes out late and time is wasteful.

    Bs, 4 night family trip, Nov. 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The food was good, the staff were friendly and it was a very nice hotel. I recommend a long stay.

    3 night family trip, Nov. 15, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing hotel

    Amazing, keep it up! Best stay I ever had.

    Dominique, 2 night business trip, Oct. 22, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    excellent place! Can’t wait to come back again! Great service!

    May, 5 night romance trip, Oct. 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    My family trip was fantastic with Hyatt Jiva! It is good place to go with kids! The room and food are great! The view of the hotel was amazing!

    4 night family trip, Sep. 19, 2019

    Verified Expedia guest review

  • 2.0.Poor

    The service is sooooo bad, the food is terrible, the restaurants are

    3 night trip, Sep. 18, 2019

    Verified Expedia guest review

  • 4.0.Fair

    We liked the amenities and cleanliness but the staff and services are not at all in favour of the customers. Basic medicines were not provided and the response from them was rude.

    Varun, 4 night family trip, Aug. 20, 2019

    Verified Expedia guest review

See all 2,108 reviews