4/10 Fair
17 Mar 2023
If looking for spa experience, look elsewhere
The hotel overall didn’t meet our expectations. Issues that we had were:
1. Unwillingness from the hotel side to move us to a different type of room, even though on their website was showing as available and its cost was the same.
2. False advertising regarding their spa services: in the spa brochure they had couples massage which was main reason we booked this facility. The fact that their available slots for couples massage (as we booked over the phone) were in the afternoon of the second day we would be there, was the reason we booked a second night. It turns out their couples massage was not actually couples massage but two singles massages, not in the same room as the brochure of the massage providers was showing. We cancelled the massage but of course we were not allowed to cancel the second day’s stay at the hotel. Had we known of the reality of the spa, we wouldn’t have booked this facility or the second night, there were nicer hotels close by at the 2/3 of the cost.
3. Cleanliness: towels had stains on them. Indoor pool had visible dirt in it. Restroom at the common facilities (pool and hot tab) was not well maintained, it was filthy and smelly.
4. Noise in the room at night: plumbing noises would wake us up at night.
drosoula
drosoula, 2-night trip
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