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Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

4/10 Fair

If looking for spa experience, look elsewhere
The hotel overall didn’t meet our expectations. Issues that we had were: 1. Unwillingness from the hotel side to move us to a different type of room, even though on their website was showing as available and its cost was the same. 2. False advertising regarding their spa services: in the spa brochure they had couples massage which was main reason we booked this facility. The fact that their available slots for couples massage (as we booked over the phone) were in the afternoon of the second day we would be there, was the reason we booked a second night. It turns out their couples massage was not actually couples massage but two singles massages, not in the same room as the brochure of the massage providers was showing. We cancelled the massage but of course we were not allowed to cancel the second day’s stay at the hotel. Had we known of the reality of the spa, we wouldn’t have booked this facility or the second night, there were nicer hotels close by at the 2/3 of the cost. 3. Cleanliness: towels had stains on them. Indoor pool had visible dirt in it. Restroom at the common facilities (pool and hot tab) was not well maintained, it was filthy and smelly. 4. Noise in the room at night: plumbing noises would wake us up at night.
drosoula, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Relaxing weekend
Our stay we great, nice and relaxing. We wanted to upgrade our room when we got there but the lady said there was no opening but she never look. Other then that it was great.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Has a great time. Only complaint I have is at the jacuzzi was closed during the week days, but open on the weekends. Weird!
Kenneth, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

we are one of only a few couples in the building they placed us in the room right in front when you walk in the door of the hotel, which made the room extremely noisy at 4:30 in the morning they started making coffee and they walk us up
karen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bruce, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Don’t believe the hype!
The hotel was fine for the most part. Nothing spectacular about it to be honest. Front desk staff was pleasant enough. Our fireplace did not work and the woman who was at the front desk didn’t seem too interested in helping us. I guess coming to this hotel during the season is when it is super busy and maybe the staff does a better job? There was also a very musty smell coming in the hallway near our room.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eddie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Winter stay
Great stay, quiet and relaxing
Christopher, 1-night trip
Verified Hotels.com guest review

6/10 Good

Robert, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jay, 1-night trip
Verified Hotels.com guest review