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Thompson Playa del Carmen - Adults Only - a concept by Hyatt

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Exterior
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Balcony

Overview of Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Thompson Playa del Carmen - Adults Only - a concept by Hyatt

4.5 star property
Adults-only hotel with 1 outdoor pools, connected to a shopping center, near Quinta Avenida

8.8/10 Fabulous

724 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 3 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Free use of bicycles
  • Beach sun loungers
  • Valet parking
  • Pool bar
  • 24-hour room service
For families
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 8 min drive
  • Playacar Golf Club - 10 min drive
  • Gran Coyote Golf - 12 min drive
  • El Camaleon Mayakoba Golf Course - 16 min drive
  • Xplor Theme Park - 17 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Ferry to Cozumel - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • Porfirio’s - 1 min walk
  • Sonora Prime – Playa del Carmen - 1 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
  • Aldea Corazón - 1 min walk
  • Catch - 1 min walk
Map

About this property

Thompson Playa del Carmen - Adults Only - a concept by Hyatt

At Thompson Playa del Carmen - Adults Only - a concept by Hyatt, you can spend time at the beach relaxing in a sun lounger, plus you'll be just steps from Quinta Avenida. The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness center. Dining choices include 3 restaurants and the 3 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a rooftop terrace, a poolside bar, and a snack bar/deli. The helpful staff and central location get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 92 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, up to 40 lbs per pet)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 15 per night)
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–noon
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • Shopping
  • Beach nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness center
  • An outdoor pool
  • Shopping mall on site

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 34.80 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 25–40 per person
  • Airport shuttle service is offered for an extra charge of USD 220 per vehicle (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is a service fee of 10 percent

Children & extra beds

  • Rollaway beds are available for USD 40.0 per day

Pets

  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 40 per accommodation, per night

Parking

  • Valet parking costs USD 15 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen
Thompson Playa Del Carmen
Thompson Playa Del Carmen Adults Only
Thompson Playa del Carmen Adults Only a concept by Hyatt

Frequently asked questions

Does Thompson Playa del Carmen - Adults Only - a concept by Hyatt offer free cancellation for a full refund?
Yes, Thompson Playa del Carmen - Adults Only - a concept by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
Yes, there's an outdoor pool.
Are pets allowed at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
Yes, dogs are welcome, with a maximum weight of 40 lbs per pet. There's a charge of USD 40 per accommodation, per night, and there's also a deposit of USD 100 per stay.
Is parking offered on site at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
Yes. Valet parking costs USD 15 per night.
Is airport shuttle service offered by Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
Yes, an airport shuttle is available. The charge is USD 220 per vehicle roundtrip.
What are the check-in and check-out times at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
You can check in from 3 PM - 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Thompson Playa del Carmen - Adults Only - a concept by Hyatt and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a 24-hour fitness center.
Are there restaurants at or near Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
Yes, there are 3 onsite restaurants.
What's the area around Thompson Playa del Carmen - Adults Only - a concept by Hyatt like?
Thompson Playa del Carmen - Adults Only - a concept by Hyatt is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 7 minutes' walk from Central Square. Travelers say the local area is good for shopping and very central.

Reviews

8.8

Fabulous

9.5/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.3/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Carmen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ofer, 3-night trip
Verified Hotels.com guest review

4/10 Fair

HORRIBLE SERVICE
I stayed in Thompson for 4 days 3 nights. Wifi didn't work for 2 days. Phone in room didn't work so I had to go down to the front desk to make requests. Housekeeper did not replace items (shampoo, body wash, towels, cups, utensils etc) after house keeping and I had to request 3 TIMES and it took over an hour for the staff to bring me towels. Staff didn't replace the cups and utensils as requested so I had to go to the rooftop restaurant to get it myself. The rooms are nice and the location is great but the service is HORRIBLE and is the worst hotel service I've ever had. I will not recommend this hotel because of the horrible service. There are plenty of hotels in the same area that are equally as nice for the same price, I suggest you look into those hotels in order to have a good vacation and not deal with the incompetent management at Thompson.
3-night trip
Verified Hotels.com guest review

6/10 Good

Great location. Room service is horrible. Never restocked the mini bar, but in a hurry to charge you, ie waiting at my door to count. Roof top service is very good.
James, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Vladimir, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Quiet, clean, private and relaxing! The very friendly and accommodating staff makes me want to go back. Will recommend!
Volcoue, 8-night trip
Verified Expedia guest review

10/10 Exceptional

The rooftop pool in the balcony to the room property was Beautiful
Candace, 3-night romance trip
Verified Expedia guest review

2/10 Poor

I never made it to the property. The property's website states that there is VALET parking on site, it also states that there is onsite parking and that onsite parking means parking offsite, on the street. The problem here is that there is no way to drive onto the property, all of the streets that lead onto the property are closed to vehicular traffic, pedestrian traffic only, so how can they sit here and say they have VALET parking when you can't drive up to property.
Rodolfo, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The Thompson Playa Del Carmen is located right in the heart of restaurants, shops and night clubs. It is also right next to Cocobongo, so if you're looking to enjoy yourself and let go by drinking the night away, you're only steps away. On that note, it can become noisy but not to the point that it interrupts your sleep. I want to give a shout out to front staff Christopher. He took care of me by upgrading my room and ensuring I was doing ok. There is another Thompson location by the beach that guests can use their facilities which I did while I stayed there. As an example, guests can use their beach front cabanas, chairs and towels. It's a beautiful location playing music and keeping you entertained. Another shout out to Alfredo, server in Thompson Beach Club. Overall I liked this hotel and will stay there again.
Ludwig, 1-night trip
Verified Expedia guest review

2/10 Poor

Awful costumer service!! Don’t take responsibility for their mistakes and expect the guest to pay extra for it
May, 2-night family trip
Verified Expedia guest review