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El Carmen Hotel

3.0 star property
3-star hotel in Antigua Guatemala with restaurant and bar/lounge

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El Carmen Hotel

Photo gallery for El Carmen Hotel

Courtyard view
Front of property
Egyptian cotton sheets, premium bedding, down comforters
Free daily cooked-to-order breakfast
Courtyard view

Overview of El Carmen Hotel

8.4 out of 10 Very good
8.4/10 Very good

Property highlights

  • Free breakfast
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free WiFi
Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With View

Room Superior With View

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room Deluxe

Triple Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With View

Egyptian cotton sheets, premium bedding, down comforters

Suite With View

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room Standard

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed

About this area

What's nearby

  • Heart of Antigua Guatemala
  • Central Park - 1 min drive
  • Casa Santo Domingo Museum - 2 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 77 min drive
  • Airport shuttle (surcharge)

Restaurants

  • La Bruja - 1 min walk
  • Starbucks Antigua - 4 min walk
  • 12 Onzas - 1 min walk
  • Fat Cat Coffee House - 1 min walk
  • Skal - 1 min walk
Map

About this property

El Carmen Hotel

A great choice for a stay in Antigua Guatemala, El Carmen Hotel features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 40 per vehicle. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials, or mani/pedis. A bar/lounge, a terrace, and a garden are other highlights. Fellow travelers love the restaurant.

Languages

English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for lunch and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 22 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (1 total, up to 15 lbs per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free offsite parking within 984 ft

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Room service (limited hours)

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Spa services

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per vehicle (one-way)

Children & extra beds

  • Airport shuttle service for children costs USD 10 (one-way)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 15 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for lunch and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

Frequently asked questions

Does El Carmen Hotel offer free cancellation for a full refund?
Yes, El Carmen Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at El Carmen Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at El Carmen Hotel?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 15 lbs per pet. There's a charge of USD 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at El Carmen Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by El Carmen Hotel?
Yes, an airport shuttle is available. The charge is USD 40 per vehicle one-way.
What are the check-in and check-out times at El Carmen Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at El Carmen Hotel and nearby?
El Carmen Hotel has spa services and a garden.
Are there restaurants at or near El Carmen Hotel?
Yes, there's an onsite restaurant.
What's the area around El Carmen Hotel like?
El Carmen Hotel is in the heart of Antigua Guatemala, a short 2-minute walk from Central Park and 3 minutes' walk from Antigua Guatemala Cathedral.

Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

We had a great time at hotel Carmen the food in the hotel was amazing. We enjoy every moment hotel Carmen will be in our plans for next trip to Antigua Guatemala.
Our arrival day,
View from the rooftop restaurant
Breakfast
Ricarda A, 2-night trip
Verified Hotels.com guest review

8/10 Very good

First of I will say the staff here is incredible. The staff is kind and attentive and you cannot beat the hotels location. All the major sites and restaurants are walkable from here. However I would be remiss to not warn future visitors on how thin the walls are. Every morning we were woken up by the voices in the hallway, people’s alarm clocks and hearing people use the restroom. We had to ask to change rooms because we could hear literally everything happening in our neighbors restroom. It was a lesson learned that you get what you pay for. The great staff, rooftop and location made up for it but I wish more reviews shared truly how thin the walls are.
Katrina, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eleanor, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great location and friendly staff!
Elmer, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oscar, 1-night trip
Verified Expedia guest review

4/10 Fair

We stayed here before and were very pleased on our first visit. HOWEVER, this time, we were put in a room that was extremely cramped (our friends were also in a very cramped room) with no space to even put our luggage. The staff at the front desk were not helpful and when the people ahead of us registered, they got in without question. We, on the other hand were told to wait and several phone calls were made before we were allowed to even begin the registration process. We had three people in our crowded room and had to beg for the third bath towel, which came only after several phone calls were made. The food was mediocre at best. We will not stay here a third time and the friends we traveled with agreed that they wouldn't stay here again either. They had a lot of problems with excessive noise, which we didn't have because we were tucked back in a closet on the back wall.
Diane, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Everything was great! The rooms were clean and the staff was great!
Antonio, 4-night family trip
Verified Expedia guest review

2/10 Poor

Hannah, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I loved my stay here. The food was amazing and the staff was so friendly and helpful. I would stay here again.
Kianna, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, amazing breakfast.
Sevada, 3-night trip
Verified Orbitz guest review