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Alaya Tulum

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Oceanfront King  | In-room safe, blackout drapes, free WiFi, bed sheets
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
Panoramic Villa, 2 Bedrooms, Ocean View | Terrace/patio
Oceanfront King  | Balcony

Overview of Alaya Tulum

VIP Access
UNESCO Sustainable Travel Pledge

Alaya Tulum

3.5 star property
3.5-star beachfront hotel with restaurant, near Tulum Beach

9.4/10 Exceptional

218 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 7 min drive
  • Tulum National Park - 17 min drive
  • Playa Paraiso - 23 min drive
  • Tulum Mayan Ruins - 27 min drive
  • Gran Cenote - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 113 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Casa Banana - 3 min walk
  • Hartwood - 7 min walk
  • Mur Mur - 7 min walk
  • Cenzontle - 9 min walk
  • Safari - 14 min walk

About this property

Alaya Tulum

Placing you 0.1 mi (0.1 km) from Tulum Beach and 4.4 mi (7.1 km) from Playa Paraiso, Alaya Tulum offers an airport shuttle (available 24 hours) for USD 275 per vehicle. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials, or mani/pedis. A beach bar, a fitness center, and a terrace are other highlights. Fellow travelers say good things about the helpful staff and nearby shopping.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 8:00 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Free offsite parking nearby

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

What to do

  • On the beach
  • Yoga classes
  • Access to nearby health club
  • Ecotours nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Spa services
  • Biodegradable drinking straws

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 275 per vehicle (roundtrip, maximum occupancy 5)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Alaya Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Alaya Tulum?
Yes, pets stay free.
Is parking offered on site at Alaya Tulum?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by Alaya Tulum?
Yes, an airport shuttle is available. The charge is USD 275 per vehicle roundtrip.
What are the check-in and check-out times at Alaya Tulum?
You can check in from 3:00 PM - 8:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Alaya Tulum and nearby?
Onsite recreation at Alaya Tulum includes yoga. Enjoy amenities like a fitness center, spa services, and a garden. Alaya Tulum also has access to a nearby health club.
Are there restaurants at or near Alaya Tulum?
Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Hartwood (7-min walk), Mur Mur (7-min walk), and Cenzontle (9-min walk).
What's the area around Alaya Tulum like?
Alaya Tulum is a short 1-minute walk from Tulum Beach and 11 minutes' walk from Ven a la Luz Sculpture. The local area is walkable and popular for its beaches.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.7/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

Alaya is perfection!!
My solo trip was nothing short of perfection! Alaya is always my go-to hotel in Tulum for its ideal location and sophisticated simplicity and beauty and attention to detail - from fresh water jugs in the room to kopal burning throughout the footprint - to the artful toiletry displays to the extraordinary/attentive service staff (Fernando in the kitchen is the best). Every need was met efficiently and quickly. My morning yoga in the upstairs shala was the perfect way to start the day along with daily coffee service delivered to my garden patio. The unexpected invitation to the wine painting class was one of the many highlights. I can't sing Alaya's praises loudly enough!!!
Carrie, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

My stay for my birthday was beautiful and staff was very friendly and helpful. I’ll definitely be back.
Deidra, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Quite possibly the most beautiful and relaxing stay I’ve ever experienced. Highly recommended for anyone looking for a stay that is reflective of the natural beauty and environment of Tulum and not the all-inclusive resort side. Also the opportunity to see baby sea turtles climb the shore past my room at night is a memory I’ll have forever.
Renee, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

This hotel is beautiful it’s like you are staying in a tree house. The food is amazing and the staff are so friendly and helpful I will be definitely returning back.
anamaris, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful place. All the staff were incredibly friendly, helpful and went out of there way to accommodate any needs we had had. Everyone you passed smiled and said hello, impeccable guest hospitality. Location was perfect
Jeffrey, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was amazing!! The best especially Samuel!!
Jesse Jose, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nora, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect location. Far enough away so you don’t hear the clubs but still close enough to walk or bike to almost everything. Staff was phenomenal!
Christopher, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I would absolutely stay at this location again. The staff was incredibly helpful and catering at all times. I can’t say enough how awesome the staff was. The location was also perfect , close enough to walk to several restaurants/shops but far enough away that it was quiet at night. It was turtle season so we got to watch turtles at night laying eggs. Beautiful location , can’t wait to go back !
Carolina, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Veguerre, 3-night romance trip
Verified Expedia guest review