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1 room, 2 adults

The Haven by JetQuay, Singapore

3.5-star3.5 stars
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore, 819663, Singapore

Hotel connected to the airport, within easy reach of Changi Business Park
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • I was expecting small, but not quite so small. Everything was nice and clean, but not…Oct. 26, 2018
  • The staff were very accommodating when I arrived late. The room was clean and comfortable…Mar. 30, 2018

The Haven by JetQuay, Singapore

  • 1 Bed Nap Room, Arrival Hall
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall
  • 1 Bed Nap Room, Arrival Hall, 0800 to 2200
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

What’s around The Haven by JetQuay, Singapore


  • Singapore Expo - 3.7 mi / 5.9 km
  • East Coast Park - 4.1 mi / 6.6 km
  • Changi Business Park - 3 mi / 4.9 km
  • Tanah Merah Ferry Terminal - 4.7 mi / 7.5 km
  • Downtown East - 5.8 mi / 9.3 km
  • Changi City Point - 3.7 mi / 5.9 km
  • Changi Museum - 4.9 mi / 7.9 km
  • Bedok Mall - 7.2 mi / 11.7 km

Getting around

  • Changi Airport (SIN) - 4 min drive
  • Singapore (XSP-Seletar) - 28 min drive
  • Johor Bahru (JHB-Senai Intl.) - 55 min drive
  • JB Sentral - 34 min drive
  • Changi Airport Station - 1 min walk

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms


  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-out
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. To reach the property from Terminal 1 or 2, guests should board the sky train located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Snack bar/deli
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Meeting rooms
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Year Built - 2014
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible lounge
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Indonesian
  • Malay

In the room

Home comforts
  • Air conditioning
  • Slippers
Things to enjoy
  • Number of living rooms
Freshen up
  • Private bathroom (not in room)
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping

The Haven by JetQuay, Singapore’s small print

Also known as

  • Haven JetQuay Hotel Singapore
  • Haven JetQuay Hotel
  • Haven JetQuay Singapore
  • Haven JetQuay
  • The Haven By JetQuay Singapore
  • The Haven by JetQuay Hotel
  • The Haven by JetQuay Singapore
  • The Haven by JetQuay Hotel Singapore


Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property does not have elevators.

Property is located within an airport and access is restricted to airport travelers only. Flight boarding pass must be presented upon check-in.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Haven by JetQuay, Singapore

  • Does The Haven by JetQuay offer free cancellation for a full refund?
    Yes, The Haven by JetQuay does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered on site at The Haven by JetQuay?
    Sorry, there's no onsite parking at The Haven by JetQuay.
  • Are pets allowed at The Haven by JetQuay?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Haven by JetQuay?
    You can check in starting at 3:00 PM. Check-out time is noon. Express check-out is available.
  • Are there restaurants at or near The Haven by JetQuay?
    Yes. Nearby restaurants include Ippudo Express (8-min walk), Tip Top (8-min walk), and Paradise Dynasty (9-min walk).
  • Is there an onsite casino at The Haven by JetQuay?
    No, this hotel doesn't have a casino, but Marina Bay Sands Casino (17-min drive) is nearby.

Recent reviews

Good 7.4 From 104 reviews

Poor 2.0
I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party. As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...
us1 night trip
Exceptional 10.0
Quick pitstop
Great little resting place and very convenient to everything you need..Will be sure to use again.
Stephen, th1 night trip
Exceptional 10.0
Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.
gb1 night family trip
Very Good 8.0
Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.
Elizabeth, gb1 night trip
Very Good 8.0
Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Tom, ie1 night trip
Fair 4.0
It's small to stay overnight, but might be good for couple hours. The room is too small for the money spent, like a jail chamber. More than $110 per 12 hours stay, but its convenient to catch next morning flight.
JC, us1 night family trip
Poor 2.0
Just awful
Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.
Sarah, vn1 night trip
Poor 2.0
Worst place I ever stayed at.
A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund
us1 night trip
Fair 4.0
Short stopover
The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Damian, th1 night business trip
Very Good 8.0
Sleep only; Room doesn't have toilet or shower
If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Sharon, au1 night trip

The Haven by JetQuay, Singapore