Guests
All properties in Guadalajara, Jalisco, Mexico

Krystal Urban Guadalajara, Guadalajara

3.5-star hotel with restaurant, near La Minerva

  • Free WiFi and free parking
From
$67 CAD

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Junior Suite, 2 Double Beds - Bathroom
  • Standard Double Room - Bathroom
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 38
1 / 38Hotel Front – Evening/Night
Av. Lopez Cotilla 2077, Guadalajara, 44130, JAL, Mexico
8.8.Fabulous.
  • Es increíble el mal trato que se tuvo, peso un cambio de habitación , tenía dos camas y…

    Nov. 2, 2020

  • Excellent Staff, Location and Spacious rooms with great water pressure.

    Jan. 7, 2020

See all 1,207 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Walkable
Shopping
Quiet
  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 140 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Business center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • Heart of Guadalajara
  • La Minerva - 15 min walk
  • US Consulate General Guadalajara - 19 min walk
  • Expo Guadalajara - 36 min walk
  • Guadalajara Cathedral - 2.4 mi / 3.8 km
  • Guadalajara Country Club - 2.6 mi / 4.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Standard Double Room
  • Junior Suite, 2 Double Beds

What’s around

Landmarks

  • Heart of Guadalajara
  • La Minerva - 15 min walk
  • US Consulate General Guadalajara - 19 min walk
  • Expo Guadalajara - 36 min walk
  • Guadalajara Cathedral - 2.4 mi / 3.8 km
  • Guadalajara Country Club - 2.6 mi / 4.1 km
  • Basilica de Zapopan - 4.5 mi / 7.2 km
  • Andares Shopping Center - 4.5 mi / 7.2 km
  • Jalisco Stadium - 5.2 mi / 8.3 km
  • Akron Stadium - 7.8 mi / 12.6 km

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 34 min drive
map
See on map
Av. Lopez Cotilla 2077, Guadalajara, 44130, JAL, Mexico

At a glance

Hotel size

  • This hotel has 140 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service

Things to do

  • 24-hour fitness facilities

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Telephone accessibility kit

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 268 for adults and MXN 155 for children (approximately)
  • Early check-in can be arranged for an extra charge of MXN 400 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 500 (subject to availability)

ParkingPay at property

  • Parking height restrictions apply

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara
  • Krystal Urban Hotel
  • Krystal Urban
  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara Guadalajara
  • Krystal Urban Guadalajara Hotel Guadalajara

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Krystal Urban Guadalajara does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:00 AM. There's a charge of MXN 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 500 (subject to availability). Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Casa Tomás (3-min walk), PuercoEspada (3-min walk), and La Dolce Vita (4-min walk).
  • No, this hotel doesn't have a casino, but Majestic Casino (6-min drive) is nearby.
  • Maintain your daily exercise routine at the 24-hour gym.
8.8.Fabulous.
  • 6.0.Good

    The gym was under construction. One one elevator was operating. Food was just bad .they could have put a note out they are under construction. Try hey could have said they giving discounted pricing because of this . They don't have staff to serve at the restaurant. I had on one occasion send food back and ask them to prepare something different

    Daniel, 3 night trip, Dec. 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Liked it th am you Clean tidy staff spoke English Accommodating Elevator is a bit dodgey

    1 night business trip, Oct. 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I stay here whenever in Monterrey for business. Great hotel, I would highly recommend!

    Michelle, 1 night business trip, Oct. 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic location, friendly staff, spacious room with a generously sized bathroom. Elevator was painfully slow and small.

    1 night romance trip, Oct. 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff was friendly and property was well kept and in a good location. We were treated like VIPs which was a nice feeling, and the beds and pillows were fantastic!

    DC, 1 night family trip, Oct. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Carolina fue muy amable y acomodo todas las nesecidades que se le pidió una persona muy eficiente Gracias Carolina

    Lourdes, 2 night family trip, Aug. 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel is barely 3 years old and everything still looks new. I loved the decoration style in all the hotel and the rooms. The location is perfect, right across a mall called "Centro Magno", that has a big multiplex movie theatre, stores, and restaurants. Also, very well located within the city. Staff was always friendly and helpful. I definitively will make this my hotel of choice in Guadalajara.

    5 night business trip, Apr. 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean and well located-good staff Enjoyed the patio bar before retiring for the evening

    1 night trip, Mar. 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Had a great single night stay there. The food from the restaurant was quite good with prices inline with other hotel restaurants of the same class. The room was nice and the beds were comfortable, especially the pillows. We enjoyed our time there quite a bit.

    DC, 1 night family trip, Dec. 12, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    I like the security it gives, with their own taxi service ! I didn’t like was they don’t offer any tourist information, such as maps, where to go and not etc...

    EstherH, 4 night trip, Oct. 25, 2018

    Verified Expedia guest review

See all 1,207 reviews