Intercontinental Real Santo Domingo, an IHG Hotel

Photo gallery for Intercontinental Real Santo Domingo, an IHG Hotel

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor spa tub
48-inch Smart TV with cable channels, TV, iPod dock

Overview of Intercontinental Real Santo Domingo, an IHG Hotel

Intercontinental Real Santo Domingo, an IHG Hotel

5.0 star property
Luxury hotel with spa, near Acropolis Center

9.4/10 Exceptional

458 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Avenida Winston Churchill, Esq. Porfirio Herrera, Ens.Piantini, Santo Domingo, 10210
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool and 2 spa tubs
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Pool bar
  • Swim-up bar
  • Room service
  • 24-hour business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Downtown Santo Domingo
  • Blue Mall - 7 min walk
  • Malecon - 27 min walk
  • Agora Mall - 28 min walk
  • Quisqueya Stadium - 13 min drive
  • Jardin Botanico Nacional - 12 min drive
  • Centro Olimpico - 16 min drive
  • Palacio de los Deportes Virgilio Travieso Soto (La Media Naranja) - 17 min drive
  • Calle El Conde - 18 min drive
  • Sambil Santo Domingo - 16 min drive
  • Parque Colon - 23 min drive

Getting around

  • Santo Domingo (JBQ-La Isabela Intl.) - 28 min drive
  • Las Americas Intl. Airport (SDQ) - 42 min drive
  • Ulises F. Espaillat Station - 21 min walk
  • Pedro Mir Station - 27 min walk
  • Freddy Beras Goico Station - 27 min walk
  • Airport shuttle (surcharge)

About this property

Intercontinental Real Santo Domingo, an IHG Hotel

Putting you within a 10-minute drive of Blue Mall and Malecon, Intercontinental Real Santo Domingo, an IHG Hotel offers an airport shuttle (available 24 hours) for USD 50 per vehicle. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and The Market, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 227 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Grocery/convenience store
  • Children's menu
  • Art supplies

What to do

  • Golfing
  • Shopping

Working away

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (9000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • 2 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 48-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

SPA Intercontinental has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

The Market - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Factory - This restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Nau Lounge - This restaurant specializes in sushi and serves lunch, dinner, and light fare. Open daily.
Bar Blue - This poolside bar specializes in international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.
VanGogh Bar - This lobby lounge specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 10 and USD 40 for adults, and USD 5 and USD 30 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Intercontinental Real Santo Domingo Hotel
Intercontinental Real Santo Domingo
InterContinental Santo Domingo Hotel
InterContinental Santo Domingo
Intercontinental Real Santo Domingo
Intercontinental Real Santo Domingo, an IHG Hotel Hotel
Intercontinental Real Santo Domingo, an IHG Hotel Santo Domingo

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Truly impressed!
Really nice Intercontinental Hotel. Excellent service in every area. I told them that my wife required gluten free options for the breakfast and they did great. They placed an incredible assortment of goodies in the room and gave her a card to present at the breakfast buffet. They went beyond what we expected and were truly impressed.
Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elizabeth, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic
It was great no complaints
Kelvin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Timothy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

omer, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Jean Pierre, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente
Lucia, 1-night trip
Verified Expedia guest review

8/10 Very good

Charles, 2-night family trip
Verified Hotels.com guest review

6/10 Good

CUIDAD SDQ
Not a 5 star resort!!! No washcloths, small fridge did not work. Pool area same elevator music everyday, was told I couldn’t lay in a chaise lounge chair with my wife. Was told to turn off my own speaker music at pool which only we could hear. Pool service does not open til 12 except weekends is 10am FRONT DESK STAFF EXCELLENTE. Also ice machine out of service.
4-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Sadly, Not Up To Their Usual Standard
This hotel is usually my favorite when going to Santo Domingo…I’ve stayed there often enough to know that it is not now what it usted to be. A few simple things that could easily be corrected are not and have not for the past few visits that I have made to it: 1. They have serious issues with the parking situation…valet works only at certain hours and then you end up having to wait for your car or have to even go look for it yourself. 2. The pool is no longer heated, which could be okay for some people, but what is definitely not okay is how cold the spa is. There is no excuse for that spa to be anything less than almos boiling. I’ve been loyal to InterContinental, but for my next visit I’m seriously considering going down the street to the JW Marriott instead. 3. Lobby bar and restaurants closed and limited hours on what is open. A hotel of this stature needs to offer longer working hours and should at least open the lobby bar for a few hours every night. BTW, all of this would be okay, if they also lowered their rates, but the room rates have held steady (very high for Santo Domingo) while their standards have been lowered.
Ruben, 4-night business trip
Verified Hotels.com guest review